Unable to get image purchased on Friday, May 20, 2016

Buy image Friday.  Now, it's Sunday afternoon and I still can't get my image. There is a blue button that says: a single image is available.  The button does nothing when I click on it.

I deleted the cache and cookies and history, I signed and out, several times, I turned off the pop-up blocker, I tried to use another browser, there is nothing on my page of license, I don't know what else to do.

Windows 10.

Have been wearing the order confirmation and order number.

Please I help, I need this image, if I am not able to get it, please refund my account so I can go somewhere else to buy.

This is my first attempt at using Adobe Stock and choose this way of thinking of site no matter what image of stock I need would be easy to download and use with my account PScc and CRD.  I'm so disappointed now.  Cat States available 24/7, but says that it is currently closed?

Help!  PLEASE, I BEG YOU!

Hi Charlene,

I sent the file under license on your Adobe ID registered

Kindly acknowledge once your receive my email.

Kind regards

Gerard

Tags: Adobe Stock

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