Unable to install Photoshop CS5 upgrade on a new computer.  [was: Fairrel]

I can't install the upgrade Photoshop CS5 on a new computer.              Any suggestions?

Fairrel Tackett you have no software titles or active members in the title of the e-mail address/Adobe ID allowing you to post on this forum.  Please make sure that you log on to the account associated with your registered software titles before you contact our support directly team to Contact the customer.

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    ATTENTION: Payload cannot be installed due to the failure of the operation dependent

    ATTENTION: Payload cannot be installed due to the failure of the operation dependent

    ATTENTION: Payload cannot be installed due to the failure of the operation dependent

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    ATTENTION: Payload cannot be installed due to the failure of the operation dependent

    ATTENTION: Payload cannot be installed due to the failure of the operation dependent

    ATTENTION: Payload cannot be installed due to the failure of the operation dependent

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    ATTENTION: Payload cannot be installed due to the failure of the operation dependent

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    ATTENTION: Payload cannot be installed due to the failure of the operation dependent

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