Unable to restore after error update to OS6 BlackBerry Smartphones

My update hung state "reconnecting to jvm." I know that this has been a problem in the past. A backup was performed before installation; and although a second attempt to update has been successful, I can't find or use the backup that makes the charger. I also tried to connect the phone to another computer that I had previously saved, but now, the computer recognizes the phone as new and not as the previously saved phone. Everyone had this isssue or know how to fix? I really just need to restore contacts. Thanks for any help

Had, if I had not been so scared by the job data that I lost, I would have thought it out much sooner. I checked in my temporary directory for the log files, where I found the charger with yesterday's date log file. I searched it for the information I was looking for and found the line indicating that she 'kept in the backup file' blah blah blah. I opened this directory to find my backup file that was waiting for me. I opened Desktop Manager and choose the restore option. I've traveled to the location of the backup file that I found and Voila! I could choose this backup to restore from, I did successfully. I hope this saves someone hurt I had, anyway I am happy. Good luck to all!

Tags: BlackBerry Smartphones

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