Unable to scan

Similar Questions

• I'm unable to scan a multi-page document. HP Deskjet 3052 has J611

  I'm unable to scan a multi-page document. I tried everything, re-installed the driver and studied the help settings and there is nothing. Once I scan a page it allows me only to save it and not to add another page to the document. I can't send a pdf CV by attaching two separate pages. I have scanned multiple pages documents other HP scanner and never stumbled on this dilemma. I am running Windows vista and the printer is the printer HP Deskjet 3052 a J611. Help, please.

  Hello

  Don't forget to run the scan of the computer to scan several pages.

  Open the HP software and click on scan a Document or Photo.

  Select the PDF shortcut and if ensure that the dialog box overview checked to be disaplayed.

  Make sure that the resolution set at 300 DPI or lower (any higher resolution does not support multiple pages) and click Scan.

  Use the button to add additional pages until you are finished, and then click Save.

  Shlomi

• HP all in one c4180 "unable to scan or copy.

  Using Windows 7 and my HP C4180 not scan or copy and comes up with the message "unable to scan or copy.  This "all in one" used to work on my old computers using Vista and XP but will not now work on any of them.  (Also my very old OfficeJet G85 has also stopped working with a similar message from the scanner does not).  I downloaded from online new drivers for windows 7, but I still get the same message.  I tried uninstalling and reinstalling but still not good.  Someone out there who can help please?

  Hello Chrissygee

  In general, this error is associated with failure to scan. Scanner failure is a hardware problem and the printer will need maintenance.

  I suggest all initially following the article a 'Scanner failure' message on the all-in-one control panel and you can not scan, copy or fax .

  NOTE: the last part of article (three Solution) is a function of the printer. It has some links to the HP warranty check tool and warranty options.

  If the problem persists you must call technical support at the 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.
  http://www.HP.com/cgi-bin/hpsupport/index.pl

• Unable to scan and save files using Laserjet M1136

  Hello

  I've just installed and started using the M1136. While the printer and copy function work very well (a scanned doc immediately is printed), I am unable to scan and save a document on my system.

  Everything I read on the forums, I'm supposed to find a Director of HP /Scan To program/service that will help me to scan and save files, but I can't go to their source as well.

  Advice / help will be greatly appreciated!

  Hi M_Mand,

  Thank you for providing me with this information that you still can't find any software of HP on the computer.

  You can also scan using paint on your computer. Go to start, all programs, accessories, paint.

  I have provided with the URL of download and installation of the complete functionality for the printer software. This will allow you to browse the HP software.

  HP LaserJet Pro M1136 multifunctional printer drivers.

  Select your operating system, click Next and click on the software to download and install.

  If you have any questions or issues, feel free to ask.

  Thank you.

• HP Photosmart 6510 B211a unable to Scan

  I have a HP Photosmart 6510 B211a e-Print wireless printer/scanner, that I use with my desktop version of Mac OS X Lion 10.7.5 (Mac Mini) and, with the help of Parallels Desktop 7 for Mac, I use it with my Windows 7 PC.  I am not able to scan from my HP Photosmart 6510 to my PC and not able to scan from my PC to my HP Photosmart 6510.  Moreover, I am able to scan from my Mac to my HP Photosmart 6510, but unable to scan from my Photosmart 6510 to my Mac.  I want to be able to save scans on my PC (and not only on my Mac) and be able to scan from my HP Photosmart 6510.

  Also, I am able to print from my Mac and PC.  The State of the results of the wireless network Test, "no problem found.  Congratulations on the successful your printer wireless installation. »

  "When I try to scan from the HP Photosmart 6510 as a document in the file, I get the error message"Unsuccessful Scan"and"... the States please make sure that your computer is connected to the printer and try again. "When I try to scan from my PC (from measures taken by scan - scan a document or photo), I get a long error message title 'inaccessible Scanner.  I temporarily turned off my Mac and PC firewall, but I always encountered these errors.

  Recently, I changed my phone LAN Ethernet line.  Before this change, I had no problem (at the beginning, when I bought my Mac Mini and Parallels Desktop 7 for Mac, it was very difficult to get printing and scanning to work).  Now I don't know what else I can do other than HP Photosmart 6510 to uninstall and reinstall.  Before I do, I want to know if there is anything else I can do, and if someone else had a similar situation, especially those who use Parallels Desktop 7.

  Good news!

  I was not contacted Parallels, I found another HP discussion not being able to scan.  Embarrassing, I also realized that I never properly uninstalled my printer/scanner on Windows and Mac.  Firstly, I correctly uninstalled (i.e. completely) the printer on Windows and Mac, I reinstalled the printer for Windows using the floppy disk, found the site to download the latest firmware of HP, software and tools of the diagnostic utility (http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=5058336), reinstalled the printer for my Mac, run the tool of diagnosis utlity for printing on Windows (strange that it showed was installed my network printer but gave me an error that it) was not installed, so I clicked 'install'), and finally, I ran the scan on Windows diagnostic utility tool.

  I am now able to print and scan without problems.  Unfortunately, whenever I do a major change (upgrade of Parallels or MAC OS), I must start the process again.  At least now I have the process documented for future use.

  Thank you for your patience and your help.  I am ready to close this discussion as resolved.

• Touchsmart600 HP: hp printer is unable to scan to hp touchsmart, lost connection

  I recently bought and successfully connected a new printer HP Photosmart6520, all functions worked fine including my HP Touch Smart scan, but recently, I have been unable to scan to my PC. I can scan my Acer laptop without problem so I know printer works properly. Need advice on how to fix... Thanks Mick

  (Personal information by moderator)

  Hello @mickyar,

  Welcome to the Forums of HP Support!

  I understand that you are having problems when you try to scan from your computer Windows 7 to your HP Photosmart 6520 e-all-in-one printer. I would like to help you today with this problem of scan. Now, because you are able to scan to portable, we know him problem that you are experiencing are not caused by the printer or the connection. Rather, there may be some kind of driver or software conflict occurring on your Windows 7 computer that is the origin of your scans to fail.

  To begin troubleshooting can I please have you click here to download HP Print and scan of the doctor tool. Once you select the link, only the installer so that the tool will start automatically. If you have the ability to run please click Run. Depending on your internet browser, you can only have the option to backup. If you save just click Save. Once the download is complete, please select the download package and click on Run to launch the tool. Please cross the HP printing and analysis tool of the doctor to "thedifficulty of analysis." If connection, software or driver conflicts turns out that the HP print and scan of the doctor tool will attempt to resolve these conflicts for you. Once the tool has completed please test scan again to see if the problem is resolved. If you see errors in the analysis of the doctor tool please take note of them that I will need to know exactly what is happening.

  Please reply to this message with the result of the execution of the HP print and the tool of analysis of the doctor. I look forward to hear from you!

• Unable to scan using HP Deskjet Ink Advantage 2515

  I'm unable to scan using my HP Deskjet Ink Advantage 2515.   I bought this product about 1.5 years back.  It was working fine then.  Now the printer works, but the scanner gives a not found error "HP Deskjet 2510".  OS: Windows 7 - printer connected via USB

  I used the doctor HP Print and scan.  He repeatedly fails to the HP Twain scanning.   I also tried to disable mcafee firewall as suggested.  But without success.

  AhalyaHello and welcome to the Forums of HP, I hope you enjoy your experience!

  I see that you have problems with scanning.  I would try to help.

  I would say uninstalling the software of the printer.

  Once it is uninstalled, I suggest you put your system in clean boot mode in the configuration of Microsoft.  You can do this by following this document: How to perform a clean boot in Windows.

  Once the computer is in clean boot mode, I would like to reinstall the HP printer install wizard for Windows.

  Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

• my HP officejet 4500 Wireless has problem "FAILURE of the SCANNER. UNABLE to SCAN, COPY OR FAX SEND"help!

  Help, please... I bought the printer on May 1, 2011, (a year ago) and now I am facing problem of unable to scan, copy and fax. Help, please. Thank you

  Hi trebreklaw,

  Download and install the full software functionality from the link below.

  Driver and HP Officejet Full Feature software

• I have a printer HP photosmart premium c309gm - I'm unable to scan documents on my computer to the printer. What can I do to implement that?

  I have a HP Photosart/c309gm premium wireless printer.  I'm unable to scan a document to the printer on my computer.  What can I do to implement that?  It's not a problem with printing from my computer, I just can't access the scanning functions.

  Nothing to do with the office or to win

  http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02251801&CC=UK&DLC=en&LC=en&OS=2093&product=3793676&sw_lang=#N6409

• HP C7240 message "Unable to scan, copy or fax" appears when I lift the cover on dish

  This happened for some time. Whenever I raise the lid, this message appears: "unable to scan, copy or send a fax. If I type "OK" everything returns to normal. I am able to fax and scanning from the doc feeder, but some things are just too thick to put thru. I tried to put my paper under the lid while the appliance has been turned off, so I was not raised the lid, perhaps thinking he might still scan from the dumpster, but no. I get the same message as soon as I turn on the printer. Running Windows 7.

  In addition, there is a line on my paper when I scan through the doc feeder. No idea how to get clean or repair everything that makes the line?

  Thank you!

  Yes, life has a way of doing that sometimes.  I'm you a link to a document of troubleshooting for lines in copies of the automatic feeder (ADF) documents.  Click here  A thorough cleaning of the ADF will probably solve this problem.

  The error message "Unable to copy, scan or fax" may be more difficult to overcome.  On the only step left that could be considered would be a semi full reset.  This reset the default printer and clear the memory.  If the printer was on a wireless network, it should be removed and would need to be reconnected.  If you want to try this, I can send you the steps in a private message.  I need you agree to not post the stages.  Let me know what you decide.

• Unable to scan to a Word document open... (not in a file) I have on my old HP but not on this one.

  Photosmart HP 6515

  using Windows XP

  1. cannot find a way to "reframe" a scanned sheet when I really want on a portion of the worksheet.  On my old HP, it was an option to lighten, Darken, crop, etc.  There are no options to set the scan I see on this one.

  2. unable to find a way to scan directly to an open Word Document.  The only options I see are in a file or email.  Most of my scanner is a file open (still unnamed).  My old HP Photosmart, there was a framework for the analysis of the Document.

  3. still unable to find a place to enter 'user-defined sizes.  I use several sizes of stationery not one of the displayed formats.  On my old HP if you want a size don't figure does not, you can configure a "custom size."

  On HP 6515 documentation, he said of 3.5 to 11 "sizes ("such as Custom"size) but it does not work.

  If someone can tell me what HP printer (for home) has the features (like my other 2 HP printers) I'll really appreciate it.  Some models say the custom calibration is available for Mac only.  I've never had a Mac... goal had w / these features of HP printers.  Can't imagine why the new models would have FEWER features.

  Someone has already tried to install and former pilot a 6510 and 6515.  I read a suggestion that install the old drivers, restores the 3 numbers above to what they were on an older model.

  Part of what happens is that the custom print size feature is no longer available on any printers that use the new firmware.  If you scan using the HP software, you should see options for the harvest and to adjust the lightness and darkness of the analysis.  If you use the HP software and can't find these options, let me know and I'll try to point you to them.  For a scan in an open Word document, you must save the analysis as an image and insert it manually in the document now.  The automatic function for this has been removed as well.  I'm sorry.

  After that I made this post, I was put to aware of this post from Travis_C that give you a work around for custom print sizes.  Hope that helps.

• Unable to scan to email

  I have the photosmart 7525 to my mac pro book.  Until very recently, I had no problem scanning directly to my email address. I tried to do troubleshooting based on all entries to check my connection Wireless to restore default values but am unable to do the scan to my email so far. I just get the message "unable to connect to web services...". ».

  Help, please

  Hi MimiMnl,

  Welcome to the Forums of HP's Support.  I see that you are unable to use the email of your printer Photosmart 7525 scanning feature because you get a connection failed message.

  There are several steps I would you try it please.

  1. Please turn off your printer.
  2. Please turn off your router.  If your router has a power switch, please unplug the power cord from the router.
  3. After waiting a full 60 seconds please turn on your router (or plug it in again).
  4. After the router has completed its startup routine, please turn on your printer.
  5. Once the printer complete its startup routine, please test the scan to E-mail feature.  If it works we must continue with any additional troubleshooting steps.
  6. Please define Manual of the printer an IP address manually and DNS servers. I've included a link to another post with measures including the screenshots on how to do it.   Don't worry that the screenshots show a printer Photosmart 7510, the steps are the same.
  7. Test the e-mail scanning feature.  If it works there is no need to continue with other measures in case of problems.
  8. Please call HP Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you do not live the USA/Canada region, please click here to find the number of Technical Support for your country/region.

  Thank you.

• Unable to Scan to the computer after downloading macOS Sierra. Is this a software problem?

  How can I scan from HP Envy 4500 to computer after downloading macOS Sierra?

  Hello wdemetris,

  Thanks for asking for scanning helps here in the Apple Support communities. I understand how it is important to have access to your scanner and am happy to offer help for this.

  As a precaution, we always recommend that you have backups to make sure that all your data is safe. You can perform a backup using Time Machine and an external hard drive. Use this article to help make a backup of your Mac: use Time Machine to back up or restore your Mac.

  Then, in accordance with article help: printer and scanner for Sierra, El Capitan, Yosemite, and the Mavericks macOS software, the HP Envy 4500 e-all-in-one is supported for printing and scanning. The drivers must be installed, but if not, if it please go to the App Store and check the updates tab to see if there are updates for HP. If there is, please install.

  If you have only general questions about how to get your updated scanner in place or how to scan pictures, please check out these two articles: macOS Sierra: implement a scanner & macOS Sierra: scan images or documents. If everything is configured correctly and you still have problems scanning, please visit this help article: macOS Sierra: scanning troubleshooting.

  Thanks again and have a great rest of your day.

• Unable to SCAN on OSX 10.5 with HP OFFICEJET 5510xi

  I could find no help on this topic by searching the forums and the support FAQ etc.  I have recently been Mac and would like to be able to scan as well as print with my beautiful HP's Officejet 5510xi who told so well served through several years and XP and Vista.  There is no solution that it prints very well, but I'm not able to scan.   Another all-n-one printer or scanner drivers would work for me.  I don't want to turn my Officejet to a Clipboard.

  Brett

  Check out this document from HP support and troubleshooting their Web site section:

  http://support.HP.com/us-en/document/c00274694

  Some of the suggestions are easy, some will probably want to curse, but one of the possible solutions should work for you.

• Unable to scan to the computer of my 6700 Officejet premium

  Hello

  I have a new Officejet 6700 premium it's connected wireless to my hub.

  I have two computers attached to it, my work computer XP and my computer running Windows 7. All functions work perfectly on my work computer, but I can't get the scan function to work on my computer at home. I constantly continues to receive the Unreachable error message scanner "to scan communication cannot be established.

  I lived all the diagnostic tests, doctor scanning HP finds two errors

  • Windows WIA Scan
  • HP Twain scanning

  but offers no advice other than to restart everything (that I have MANY times).

  I disabled all my firewall and re-installed all the HP software and drivers.

  I'm now at the stage where I'm about to resume and get another product, unless someone can help me.

  Thank you

  Hello world

  HP has designed a quick and easy tool that diagnoses and solves many problems of printing, scanning and connectivity: The HP Print and Scan doctor. HP recommend you to download and install Print and scan doctor no matter what time you need to solve a problem with your HP printer from the link below.
  
  I would like to know what are the errors you receive?
  
  http://www.HP.com/go/tools

• HP3070 b611all in a printer: HP3070 unable to scan from the printer control panel

  Hello

  Although I can scan a document from my laptop I can't do it from the printer control panel.

  I tried following the instructions in the Support Center
  "HP Deskjet 3070 e - all-in - One Printer Series - how Scan: from the control panel" but I didn't know where I could: ' activate the scan to the computer connection (Windows only).

  Anywhere there is no mention of "Scan" under settings B3070 only in a separate file, HP Scan on my system...

  Thanks for your help so far.  I now have much more HP files/programs that I started with.  What can delete and to be able to continue to print wireless & scan of the computer, or maybe I should ask what files do I need and I can uninstall.

  I ordered the following cable to establish a connection between my laptop and a printer?  I hope it is the right one.

  USB printer cable lead for HP Hewlett Packard and Lexmark A - B