my HP officejet 4500 Wireless has problem "FAILURE of the SCANNER. UNABLE to SCAN, COPY OR FAX SEND"help!

Similar Questions

• HP officejet 4500 wireless: hp officejet 4500 wireless drivers are not on the hp Web site

  I was able to print but I couldnot scan so I removed the printer and tried to reinstall the drivers and there is no where.

  I am looking for hp officejet 4500 wireless drivers on the hp site, I found the link click and nothing that just a blank page appears.

  I'm going on another site and find the drivers, I have download the exe and try to run it and it says "corrupted file".

  Can you please send me the link to the drivers? I really need to print!

  Hello

  Try to download the drivers from the following link:

  http://ftp.HP.com/pub/softlib/software12/COL32439/MP-109545-2/OJ_AIO_4500_G510n-z_Full_Win_WW_140_408-4.exe

  Please let me know if this is useful,

  Shlomi

• OfficeJet Pro 8620: Officejet 8620 Unable to scan, copy or fax error

  I get the error failed to scan copies or faxes with my 8620.  I tried resetting and have tried to connect different points of sale with the same results.  I had a year ago, so I'd say it's probably out of warranty.  I could not find someone working on local printers.  My loan to scrap 8620 or he hopes?

  After using Google I found the phone # contact HP is 1-800-474-6836.  They send a replacement printer.  After speaking with a supervisor, I was informed that they have technical problems with the HP Web site.  The site will throw you in an endless loop, and there is nothing you can do to talk except calling HP directly.  They said that they are working.  It is now more than three weeks.

• Officejet HP6700: HP6700 Scanner failure: unable to scan, copy or fax

  This morning my 6700 Officejet come with failure scanner error message on his screen and refused to do anything.

  I tried the method on the suport online - remove the power cable when he was conducting and the checking of the firmware, but no joy.

  It happened that we had bought an another identical Officejet a couple of years, so I plugged that is placed. Everything was fine and I printed a document, but now this evening, this one has the same error message. I tried the solution again and checked that the drivers are up-to-date (which they are) but not joy.

  Help! (please)

  Nothing has changed on our Setup - BT wireless broadband, computer Pavilion 23.

  Hello

  Please try the steps below...

  While the printer turned on, unplug the power cord from the back of the printer. Wait 60 seconds. Plug the power cord printer directly to a wall jack (bypass surge / power strip) and then to the printer.

  Open the scanner cover, and then press black COPY. Check if the scan transport moves and it's on. Transport scan is not turned on or move in all, then its time to replace the printer.

  Call the HP Technical Support for assistance. 1-800-474-6836 (USA)

• Officejet 4500 wireless printing problem

  We have a laptop HP Pavilion g7, which has always worked a lot with our wireless 4500 printer.  Now the computer says the printer is offline.  The wireless button is blue.  Hard computer connected to the printer shows that it is online.  What else am I missing?  Can anyone help?

  We have removed one then reinstalled the HP printing software and it works again. Thanks a bunch

• HP OfficeJet 4500 Wireless - cannot set up wireless (UDP Port 427 related issue)

  I just bought a HP Officejet 4500 Wireless printer... The problem is setting up this printer wireless function is therefore not the case!

  Whenever I go through the set up I get this response:

  "Your computer is unable to communicate with your printer at 192.168.0.8. This can be the result of firewall software. If you use firewall software, make sure that the 427 UDP port is unlocked for the incoming and outgoing traffic. Your PC cannot communicate with your printer at address 192.168.0.8. Check all cable connections. Make sure the printer and the PC and the router are powered on and connected to the network. »

  How can I fix it?

  I am running

  OS - Windows 7

  Windows Firewall, packet of Defender etc.

  My only additional security is a free package of AVG.

  Please help as he rolls me and my dad nuts!

  :(

  Hello

  Method 1:

  I suggest you to go through the steps in the link and check it out.

  Install a printer

  http://Windows.Microsoft.com/en-us/Windows7/install-a-printer

  Method 2:

  Disable the firewall and check.

  The Windows Firewall is enabled by default in this version of Windows. To make sure that it has not been disabled, follow these steps:

  a. open the Windows Firewall by clicking the Start button, then Control Panel. In the search box, type firewall and then click Windows Firewall.

  b. in the left pane, click turn on or off Windows Firewall. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

  c. under each network location type, click on disable Windows Firewall and then click OK. We recommend that you turn on the firewall for all network location types.

  For more information, visit the following link:

  http://Windows.Microsoft.com/en-us/Windows7/Understanding-Windows-Firewall-settings

  Important: Don't forget to turn on the firewall once the diagnosis is made.

  Method 3:

  NETWORK PRINTING CONFIGURATION PAGE

  
  a. Press setup, then scroll to the bottom and look for network.
  b. press OK on the network, it will give you the first option 'display network settings '.
  c. press OK on it, and it will give you the first option "print network configuration page."
  d. choose who and press OK. It will display the network configuration page. This document, you will be able to see the IP address of the printer

  Print a network configuration page and note the IP address of the printer.

  a. now open the printer folder and check the icon of the printer with a checkmark on it, and the bed ready state.
  b. right-click on the printer icon and select Properties.
  c. select ports tab and click on configure port and enter the same IP address and try to print that would settle the matter.

  See also:

  Manuals for HP Officejet 4500 Wireless all-in-One Printer - G510n

  http://h10025.www1.HP.com/ewfrf/wc/manualCategory?cc=us&LC=en&DLC=en&document=&product=3986399

  Hope this helps and keep us posted.

• New HP Officejet 6600 will not scan, copy or fax

  I have a 6600 Officejet from HP that will not scan, copy or fax.  Oper. The system is Vista 32 bit.  Printer purchased April 30, 2012.  Error message says: Scanner fialure - unable to scan, copy or fax.

  Hello Plypal

  You can try the HP scan diagnostic utility first, but in general the failure of the Scanner is a hardware problem that must be repaired. You can find the number of the media on the link below as well as the link to the Diagnostic utilities.

  HP Diagnostic utilities

  HP support by phone

  EDIT: I couldn't find it before, but you can also check the Scanner failure article to reset your printer and check the connection of the power supply.

  Failure to scan

• Problems installing HP Officejet 4500 Wireless

  I can't install the driver for my printer on a Toshiba laptop

  Hi Ram,

  1. what happens when you try to install the drivers? You receive messages or error codes?

  2 Windows operating system you are using?

  You can see the following HP support article and try to install the latest version of the drivers for the printer and check.

  Software & Driver Downloads - HP Officejet 4500 Wireless All-- One Printer - G510n in

  Also see the following article:

  Wireless Printer Installation troubleshooting

  You can also read the following article and try to run the troubleshooter and check.

  Printer in Windows problems

  If you use Windows 7, then you can consult the following articles:

  Install a printer

  Find and install printer drivers in Windows 7

• Problems of mismatch paper HP Officejet 4500 Wireless

  Hey! I really hope you can help! I have a HP Officejet 4500 Wireless printer connected via my router wireless running on Windows Vista and it will not copy correctly. When I put something on the glass to copy, it says "Error" wrong paper size. Load different media or change the copy paper size settings. "Even using the solution Center HP did not help. When I used the solution Center, the only printed on 1/4 of the book. I'm so frustrated by that and I can't fix it!

  Hey Zaysmom. There are a few different reasons this can happen. First, insert a new stack of paper in the paper tray. If she printer identifies an incorrect paper size or no paper at all, it can cause this message. This only happens when scanning?

  Try to run the doctor printing & scanning HP to see if it is able to solve your problem. If it does not solve the problem, post back with new details and will continue from there.

  Thank you!

  Sean

• OfficeJet 4500 and 6380: problem with all in a single interface

  I have 2 HP laptops, as well as my work computer (a laptop HP also) and my Dell desktop computer girlfriends, air conditioned and have Windows installed 10.

  I have a HP Officejet 4500 Wireless (G510n-z) All in One installed on my 2 HP notebooks and Dell Office girlfriends. My HP work laptop has an all-in-one printer HP Photosmart C6380 (CD028A) that is installed.

  I know that the Dell itself will not be addressed here, but then it is still under warranty anyway.

  My problem is:

  Microsoft has released the update of security for Internet Explorer Flash Player for Windows 10 Version 1511 for x 64 systems (KB3132372). (My older HP laptop is 32-bit, but he got a 32-bit update for the same.)

  It seems that this update of Adobe Flash Player ruined two all in software interfaces. (Both my 4500 Officejet AND Photosmart C6380 work).

  When I try to open one of their interfaces, the initial screen flashes on the monitor but just going backwards.

  My question is: HP has a file to download to fix them both all in software interfaces?

  Thanks for any help.

  Jeff Wohnsiedler

  Hi @Jeff17866,

  The question seems to appear in the last days of 2-3 due to the specific update.

  He is currently under investigation by HP and Microsoft, these things take time, however.

  Because now I suggest you uninstall the update of KB3132372 of programs and features > uninstall a program.

  Then follow this troubleshooting to hide this update at the moment:

  https://support.Microsoft.com/en-us/KB/3073930

  Kind regards

  Shlomi

• Error: The computer cannot communicate with the printer; printers HP officejet 4500 wireless all-in-one

  Original title: hp officejet 4500 wireless all-in-one printer / moved, unplugged and replugged and then in the new House when turned on laptop hp, now it will not find printer

  I need help with getting my hp laptop to communicate with my printer hp officejet 4500 wireless all-in-one, I moved and when I unpluggled everything and moved, when I tried to print something now my computer says it can not communicate with my printer, even if in the control panel it shows my printer has been verified as my default printer I don't know what to do?

  Hello
   
  What is the version of Windows installed on the computer? For example, Windows 7, Vista, XP
   

  Please answer the question above so that we can better guide you.

  For now, you can read the following article.
   

  Printer in Windows problems

  http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows
  Check if it helps.

• failure to scan, copy and fax for HP Officejet 4500

  I'm trying to scan with my HP Officejet 4500 and it is not allowing me to do. When I turn on the printer it says "failed to scan. "Cannot scan, copy or fax. When I try to scan, I have the wireless option to send it to my computer and when I choose my computer, nothing happens and it takes back me to the scan, copy, fax menu.

  I tried installation and resettlement and unistalling too many times. I also unplugged all the wires. Nothing works. I had problems with this mutiple printer and it is not even a month. How can I solve this problem.

  I'm afraid that the error you are getting means that the firmware is glitched, or the scanner lamp is out. If the firmware is glitched, the printer might actually be fixable, but if the scanner lamp is out, there is no much you can do. The document below will take you through a few steps to try. If this does not work, try to do a partial reset. If nothing works, you need to replace your printer. If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

  HP Technical Support call case form:
  http://goo.GL/w7Hgh

  A "Failure of the Scanner" Message appears on the all-in-one control panel and you can not scan, copy, or fax:
  http://goo.GL/KULAv

  To make a partial reset:
  1. make sure that the printer is turned on.
  2. pull on the power cord from the printer.
  3. pull out the power cord from the wall.
  4. wait for 30 seconds.
  5 connect the power supply cord inot the wall, but do not connect the printer.
  6. press 3 and # buttons.
  7. while now buttons, plug in the printer.
  8. when the lights come on, release the buttons.

• OfficeJet 4500 Wireless - MacBook it installs with USB, but can't find it on the network

  Help! I just bought a new MacBook (OS 10.6.4) and try to use the HP Officejet 4500 Wireless with it. I bought the printer a month or two ago and it has been implemented on my wireless (a Netgear - WNR2000 router) and works very well with my old iBook G4 and the Windows PC at home. My new MacBook is connected to the fine of the Internet, but when I went to use the printer, it seems to install ok, make settings IP etc. of the printer on the network, but it's not far past. He says that the printer is "unreachable" or some such nonsense and refuses to see it on the network. I tried both with and without the CD installation, and after you have uninstalled the software HP to uninstall and reinstall in the system of preferences--> Print and Fax settings. But he only sees the printer if I connect it with USB, which goes against the reason for which I bought it.

  I ran the software update and it has found a new version of the software to download to the printer when connected via USB. But there seems to be no way to convince him to find the printer on our network wireless

  Any ideas?

  -Mary

  Wow - I solved the problem. How ridiculous of a solution is that?

  I saw a mention on another Board need to have a SSID for the network of less than 6 characters/letters to get the Mac to work with some other printer/router configuration.

  So I tried here - since I had a network SSID of 7 letters.

  (1) I went in my screen to config the router and changed my SSID to one that was only four letters. I also took the static IP address for the printer, I had just set up (so for those of you watching at home, ignore my comment on this tactic, it was a herring!) leave the settings as they were before I ate with it.

  (2) I then restarted the router, the computer and the printer.

  (3) I first put in place the new SSID on Mac (change the SSID of the router to the old password only left, so it was just a matter of returning the password on Mac, when it entered into the 'new' network). I checked this by seeing in screen config the router if the Netgear now he showed in his list of connected devices (it wasn't before, and I was suspicious that he was some other weird problem, if the Mac has used the Internet very well). He did it!

  (4) then I used the front panel of the printer to go into Options--> Menu Wireless--> Setup Wizard and configure the printer again on the new name of the network SSID. Then I went to the Options--> Print the report--> Config network. It would therefore be to print a page giving the State of the connection confirming that it was the network.

  (5) then I went back for the Mac and use it again the screen of the router config I confirmed that now the printer was also showing up on top of the screen of connected devices (it wasn't before, now she and Mac have been listed!). Then I opened system--> print and fax preferences and tried to add the printer again. This time he finds immediately on the network (using the so-called Hello?), and since I already had the software update (using the steps suggested above) that she already had the correct printer software to use. Wireless printing fine now... After all this noise.

  So, apparently, PrintDoc, you need to add a small little by this spiel you gave me above - to install a printer wireless on a new Mac with a working wireless network (at least one with a Netgear WNR2000 router), the SSID of the network should really be only a couple of long letters (4A worked in this case but not 7). Why, I have no idea. Ridiculous, like I said.

  Thanks anyway.

  I hope this discovery helps someone else too!

  -Mary

• Driver for Officejet 4500 Wireless all-in-one will not install after the upgrade to Windows 8.1

  Upgrade to Windows 8.1 on Pavilion g6.  OfficeJet 4500 Wireless all-in-one still print but not scan.  Downloaded driver full features.  Installation quit giving the error message "file not found".  Tried the 'chat' with no resolution sessions

  Thanks for the reply.  HP has called since then and was finally able to install the driver.

• HP officejet 4500 wireless - scan and copy questions

  I had to reformat the computer, so I reinstalled the printer. While she goes through the motions of scanning/copying, it does not scan/copy the image on the glass screen, but demonstrates rather empty. Any suggestions?

  Thank you.

  Welcome to the aharondavidforums.

  I saw your post on your Officejet 4500 scanning black images. You mentioned that the printer is also white image copy. Normally it is a scanner failure.

  I would like for you to try the steps in this guide to see if you get positive results:

  A "Failure of the Scanner" Message appears on the all-in-one control panel and you can not scan, copy, or fax

  If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

  Have a nice day