Unified Messaging - no voice mail in Outlook

Guys,

I'm running a problem with implementing to the UCC 8.5 UM in an Exchange 2010 environment. All tests show good, calendar is accessible via the desktop... phone but no voice messages is issued to exhange.

Anyone have any ideas? It there any specifice or newspaper I do I look?

I don't use the viewmail, and the version of Outlook 2010

Gareth

We have 8.6 with Exchange 2010 if Im not 100%, this will help, but try this:

First steps are basics - check the SMTP configuration is located in Control Panel > SMTP Configuration > server

Than go to Unified Messaging Services > select your option - (I used UnifiedMessaging)

1. check that the type is defined (we used default Exchange/BPOS-D)

2. check that the active box is checked

3. set a display name (UnifiedMessaging is ours)

4 web-Based Authentication (we use NTLM)

5 web-Based Protocol (we use HTTPS) (we validate CERT for Exchange)

We use research that we have specified manually

This is where it gets bad - you use a balancer in front of your table of CASES (of course if you have a table) - we used the DNS for the VIP entry on our F5 and set the type of server to Exchange 2007/2010 Client Access server.

Check that your username is configured with the right policies and access in Exchange (there are limitation strategies to be applied in trade).

Then the most important measure - Message for email - relaying the Message

In the model of the user, you must make sure that the SMTP company is filled with the correct information for SMTP

If all this is good, that opens RTMT 8.91.  So that opens

Go to Cisco Unity Connection intended

You will need to select the server

That the check marks to be applied to the Message Tracking only Inbox tracks & Traces

some tests of noting the time trials and pass it to RTMT and pull the tracks. You should be able to examine the log files to remove the traces (in the trace and the alert) and go at the time to see what is (or is not the case)

You can also take newspapers by the SAE 2010 to check if there is any problem with the account to access the appropriate throttling policy.  My bet is that it is the SMTP corporate value since you indicate that the tests are passed. However, we have seen that if Exchange is not running the latest rollups in SP2 or higher he resets the connections to the policy by default and only impact on connections and could have repercussions on.  However, it seems akin to SMTP if messages arrive in the local mail store.

Hope this helps

Jeff

First go to tools > task management

There are traces of macro that you can configure

Run it

Tags: Cisco Support

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