Uninstall and reinstall creative cloud

Similar Questions

• I can't update the creative cloud. The update started, but froze at 5%. Can I uninstall and reinstall creative cloud?

  I can't update the creative cloud. The update started, but froze at 5%. Can I uninstall and reinstall creative cloud?

  Uninstall the application using the uninstaller CC:

  https://helpx.Adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

  Install new cloud creative app:

  https://creative.Adobe.com/products/creative-cloud

• Creative Cloud Desktop manager and application manager Adobe disappeared during some sort of update. Tried to uninstall and reinstall creative clouds (received the message I needed to App Manager). Tried to install App Manager (got the message, I needed c

  Creative Cloud Desktop manager and application manager Adobe disappeared during some sort of update. Tried to uninstall and reinstall creative clouds (received the message I needed to App Manager). Tried to install App Manager (got the message, I needed creative cloud). Tried Cleanup tool for CC and CS6. Always impossible to install CC desktop manager or Adobe Applications Manager. Running on Mac, Yosemite 10.10.3.

  See the link below:

  Of nowhere, cloud Creative works not

• Problem reinstalling Creative - try to uninstall and reinstall creative cloud bc of problems. meet the error Code: 86 - "another version of creative cloud office is running. To continue, pls leave this instance, click try again. "NO.

  try to uninstall and reinstall cloud creative bc of problems. meet the error Code: 86 - "another version of creative cloud office is running. To continue, pls leave this instance, click try again. "No other CC no longer exists on my computer. Advice?

  If you are on MAC Activity Monitor Open and looking for creative cloud, he he race it Quit
  / Applications/Utilities/Activity HD MAC monitor

  If you are in control of Windows in the Task Manager

  CTRL + Shift + Esc keys

• How many times should I uninstall and reinstall Creative Cloud Desktop app?

  Every time there is an update of the applications Creative Suite, I want to download and install, I opened the Cloud Desktop application designer and see this:

  

  Then I have to go online and try all validated solutions and finally manually uninstall Creative Cloud Desktop, then download it, then reinstall it, and then finally, I am able to download the update for real-world applications.

  I know I'm not the only user that has this problem, and I know that this isn't a new problem not more.  I find it galling and appalling. Adobe has long been in the software industry.  Why can't they fix once and for all?  How is it difficult for Adobe to hire competent programmers who can code a functional application?

  Hello

  Here is the Solution: delete the contents of the OOBE folder and restart the desktop creative cloud application

  • Exit the desktop application Cloud creative in the gear icon in the upper right.

  • Navigate to the following location, based on your operating system.

    • Mac OS: /Users/Application Support/Adobe/OOBE

    Note: The \Users\\Library\ is hidden by default after 10.7. See the following document for instructions on access to it if necessary: library user access hidden files. Mac OS 10.7 and later.

    • Windows: C:\Users\\AppData\Local\Adobe\OOBE

    Note: The AppData is hidden with the default settings of Windows. See the following document for instructions to show if needed: view the files, folders, file name extensions. Windows 8, 7, Vista, XP.

  • Delete all the contents of the OOBE folder.

  • Restart the computer and launch the desktop application Cloud creative again.

    Note: The application may take slightly longer than usual to load with this solution, as contained in the folder OOBE is rebuilt after the launch.

• Uninstalling and reinstalling creative cloud.

  Can I uninstall creative and not cloud his apps and reinstall only creative Cloud in a custom directory?

  Adobe Creative Cloud app can be installed on the c: drive, the location is set to the default c: drive.

  Other applications like Photoshop, Illustrator CC... etc, you can install on different drives.,.

• Computer upgrade and reinstall creative cloud

  I just updated my computer and reinstalled creative cloud, but it will only allow me to install applications as trial versions.  I disconnected clouds creative on the computer redundant then wonder why I can not reinstall the software?

  Hello

  Please make sure that you are connected to adobe ID OK connect and disconnect activate Cloud Creative applications

  For the trial, please visit:-https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

• Impossible to uninstall or reinstall creative cloud. Pls Help!

  Hello

  My name is Jocelyn. I want to try the new After Effect on my mac, so I download it, and the creative cloud is downloaded on my mac. I didn't know how many other small files and applications came with the download. Today when I tried to clean my mac, I delected some of the apps that I don't know and a lot of those who were cloud adobe stuff. The next thing I know is I won't be able to open the effect of the trial because the creative cloud is missing some files. I tried to restore the files that remove it from the trash, but they never work the same.

  I tried to reinstall the creative cloud once again, it says installation failed. I tried to unstall the previous creative cloud, he said errors.

  so now I'm stuck with the creative cloud which is unfinished on my mac and I won't be able to do something with it.

  Cases like this, how do I completely remove the cloud creative corrupt and reinstall a new? Everything I try to use after effect, it is urgent, creative cloud downloading is really complicated and confusing to me, can adobe please help me?

  Thank you

  Jocelyn

  Hi Jocelyn,

  Please, try the following steps one by one to see if that helps:

  (1) rename the OOBE folder:

  Mac OS: /users/folder/Library/Application Support / Adobe / OOBE (rename to OOBE_OLD)

  2) download Creative cleaner tool http://www.adobe.com/support/contact/cscleanertool.html and delete the Adobe (if just, you have After effects, do delete all other files)

  (3) then download cloud creative app via https://creative.adobe.com/products/creative-cloud

  Launch and start to download After effects.

  Thank you!

  Ankit

• How can I uninstall creative cloud? (Usual uninstall and Adobe Creative Cloud cleaning tool do not work)

  Hello world!

  I'm VERY angry with anything that does not work on my computer with Adobe, and everything appears to be from a missing or wrong creative cloud installation.

  I downloaded the latest installer from the program and started it. Initially he installed the creative cloud, but the program does not work as required. Its opening, but then everything that happened was the blue cycle cycling for an eternity of loading and nothing happened. Then I uninstalled it. This also does not work properly; While running the uninstall program, a message came up saying "Uninstall completed with failures" (translated roughly, a German written here). However, the defect was that it has not been uninstalled at all.

  A few hours later I somehow uninstalled, I tried to reinstall it. Runned the installer - suddenly it closes while downloading data. I looked upward, the data that I deleted were in the folder again, but it seems that it was not installing right, that there are no shortcuts in the start menu. I tried ALL of the executable to open files in the directory of creative cloud with administrator permissions, almost all compatibility modes... None of that worked, the programs did not start somehow.

  So I came to Adobe Creative Cloud cleaning during the fault finding tool. So I tried with this results (the event log, I removed the license agreements):

  [Wed Mar 02 14:20:48 2016] -.

  [Wed Mar 02 14:20:48 2016] * = * = * = * = * = * = * = * = *: start Session: * = * = * = * = * = * = * = * = * = *.

  [Wed Mar 02 14:20:48 2016] -.

  [Wed Mar 02 14:20:48 2016] Win OS Version: 6.2

  [Wed Mar 02 14:20:48 2016] The cleaner tool version: 2.0.0.0

  [Wed Mar 02 14:20:48 2016] Source cleaning directory: C:\Program Files (x 86) \Common Files\Adobe\AdobeCreativeCloudCleanerTool

  [Wed Mar 02 14:20:48 2016] [AdobeProgramFiles]: D:\Program Files (x 86) \Adobe

  [Wed Mar 02 14:20:48 2016] [AdobeProgramFiles_x64]: D:\Program Adobe

  [Wed Mar 02 14:20:48 2016] [AdobeCommon]: D:\Program Files (x 86) \Common Files\Adobe

  [Wed Mar 02 14:20:48 2016] [AdobeCommon_x64]: D:\Program Files\Common Files\Adobe

  [Wed Mar 02 14:20:48 2016] [UserRoamingAppData]: C:\Users\Jonathan\AppData\Roaming

  [Wed Mar 02 14:20:48 2016] [UserLocalAppData]: C:\Users\Jonathan\AppData\Local

  [Wed Mar 02 14:20:48 2016] [StartMenu]: C:\ProgramData\Microsoft\Windows\Start start\program

  [Wed Mar 02 14:20:48 2016] [System32Folder]: C:\Windows\system32

  [Wed Mar 02 14:20:48 2016] [SharedApplicationData]: C:\ProgramData

  [Wed Mar 02 14:20:51 2016] Language selected: English

  [Wed Mar 02 14:20:51 2016] View the Adobe end user license agreement

  [Wed Mar 02 14:20:51 2016] Please enter (y) for Yes or n for no.... > >

  [Wed Mar 02 14:20:56 2016] Choose one of the following options to clean:

  [Wed Mar 02 14:20:56 2016] 1 all

  [Wed Mar 02 14:20:56 2016] 2 adobe Flash Player 10.2

  [Wed Mar 02 14:20:56 2016] 3 creative Cloud 2015, 2014 creative cloud, cloud creative & CS6 products

  [Wed Mar 02 14:20:56 2016] 4 creative Cloud 2015 only

  [Wed Mar 02 14:20:56 2016] 5 creative Cloud 2014 only

  [Wed Mar 02 14:20:56 2016] 6 creative cloud only

  [Wed Mar 02 14:20:56 2016] 7 CS6 only

  [Wed Mar 02 14:20:56 2016] 8 CS5 - CS5.5 - CS6

  [Wed Mar 02 14:20:56 2016] 9 CS5 - CS5.5

  [Wed Mar 02 14:20:56 2016] 10. CS3, CS4

  [Wed Mar 02 14:20:56 2016] 11. Adobe Id credentials

  [Wed Mar 02 14:20:56 2016] 12. Fix file host

  [Wed Mar 02 14:20:56 2016] 13. Quit smoking

  [Wed Mar 02 14:20:56 2016] Choice: >

  [Wed Mar 02 14:22:03 2016] -.

  [Wed Mar 02 14:22:03 2016] * = * = * = * = * = * = * = * = *: start Session: * = * = * = * = * = * = * = * = * = *.

  [Wed Mar 02 14:22:03 2016] -.

  [Wed Mar 02 14:22:03 2016] Win OS Version: 6.2

  [Wed Mar 02 14:22:03 2016] The cleaner tool version: 2.0.0.0

  [Wed Mar 02 14:22:03 2016] Source cleaning directory: C:\Program Files (x 86) \Common Files\Adobe\AdobeCreativeCloudCleanerTool

  [Wed Mar 02 14:22:03 2016] [AdobeProgramFiles]: D:\Program Files (x 86) \Adobe

  [Wed Mar 02 14:22:03 2016] [AdobeProgramFiles_x64]: D:\Program Adobe

  [Wed Mar 02 14:22:03 2016] [AdobeCommon]: D:\Program Files (x 86) \Common Files\Adobe

  [Wed Mar 02 14:22:03 2016] [AdobeCommon_x64]: D:\Program Files\Common Files\Adobe

  [Wed Mar 02 14:22:03 2016] [UserRoamingAppData]: C:\Users\Jonathan\AppData\Roaming

  [Wed Mar 02 14:22:03 2016] [UserLocalAppData]: C:\Users\Jonathan\AppData\Local

  [Wed Mar 02 14:22:03 2016] [StartMenu]: C:\ProgramData\Microsoft\Windows\Start start\program

  [Wed Mar 02 14:22:03 2016] [System32Folder]: C:\Windows\system32

  [Wed Mar 02 14:22:03 2016] [SharedApplicationData]: C:\ProgramData

  [Wed Mar 02 14:22:05 2016] Language selected: English

  [Wed Mar 02 14:22:05 2016] View the Adobe end user license agreement

  [Wed Mar 02 14:22:05 2016] Please enter (y) for Yes or n for no.... > >

  [Wed Mar 02 14:22:06 2016] Choose one of the following options to clean:

  [Wed Mar 02 14:22:06 2016] 1 all

  [Wed Mar 02 14:22:06 2016] 2 adobe Flash Player 10.2

  [Wed Mar 02 14:22:06 2016] 3 creative Cloud 2015, 2014 creative cloud, cloud creative & CS6 products

  [Wed Mar 02 14:22:06 2016] 4 creative Cloud 2015 only

  [Wed Mar 02 14:22:06 2016] 5 creative Cloud 2014 only

  [Wed Mar 02 14:22:06 2016] 6 creative cloud only

  [Wed Mar 02 14:22:06 2016] 7 CS6 only

  [Wed Mar 02 14:22:06 2016] 8 CS5 - CS5.5 - CS6

  [Wed Mar 02 14:22:06 2016] 9 CS5 - CS5.5

  [Wed Mar 02 14:22:06 2016] 10. CS3, CS4

  [Wed Mar 02 14:22:06 2016] 11. Adobe Id credentials

  [Wed Mar 02 14:22:06 2016] 12. Fix file host

  [Wed Mar 02 14:22:06 2016] 13. Quit smoking

  [Wed Mar 02 14:22:06 2016] Choice: >

  [Wed Mar 02 14:22:18 2016] Selected by the user: Creative Cloud 2015, Creative 2014 of cloud, cloud creative & CS6 products

  [Wed Mar 02 14:22:18 2016] Exception: [Error 2] Das kann den contract path find non system: ' D:\\Program Files (x 86) \\Common Files\\Adobe\\backup20160302T142218.

  [Wed Mar 02 14:22:18 2016] Run the command: call copy/y ' D:\Program Files (x 86) \Common ' "D:\Program Files (x 86) \Common Files\Adobe\backup20160302T142218\pdb.db.

  [Wed Mar 02 14:22:18 2016] Run the command: call copy/y ' D:\Program Files (x 86) \Common ' "D:\Program Files (x 86) \Common Files\Adobe\backup20160302T142218\Media_db.db.

  [Wed Mar 02 14:22:18 2016] Run the command: call copy/y ' D:\Program Files (x 86) \Common ' "D:\Program Files (x 86) \Common Files\Adobe\backup20160302T142218\hdpim.db.

  [Wed Mar 02 14:22:18 2016] Call of removalofCS5CapsBackupEntries

  [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\pdb.db

  [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db

  [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\hdpim.db

  [Wed Mar 02 14:22:18 2016] Invalid database of HD session

  [Wed Mar 02 14:22:18 2016] List of products installed on this computer

  [Wed Mar 02 14:22:18 2016] List of products for cleaning:

  [Wed Mar 02 14:22:18 2016] Please enter the number of the option of the product to remove; Enter (q) to exit... > >

  [Wed Mar 02 14:22:25 2016] response 1

  [Wed Mar 02 14:22:25 2016] Are you sure you want to clean all the affected products and associated files?

  [Wed Mar 02 14:22:25 2016] Type (y) to confirm and delete or (n) to quit smoking... > >

  [Wed Mar 02 14:22:29 2016] Please wait for Adobe Creative Cloud tool cleaner finish...

  [Wed Mar 02 14:22:29 2016] Selected by the user: "clean all the»

  [Wed Mar 02 14:22:29 2016] *-*-*-*-*-*-* start removing the product: ALL *-*-*-*-*-*-*.

  [Wed Mar 02 14:22:29 2016] *-*-*-*-*-*-* finished remove products: ALL *-*-*-*-*-*-*.

  [Wed Mar 02 14:22:29 2016] All files for creative Cloud have been removed.

  [Wed Mar 02 14:22:29 2016] Action: Created the D:\Program Files (x 86) \Common Files\Adobe\backup20160302T142218 folder as backup of PDB and DB for this session.

  [Wed Mar 02 14:22:29 2016] SAVED LOG FILE: C:\Users\Jonathan\AppData\Local\Temp\Adobe Creative cloud cleanser Tool.log

  [Wed Mar 02 14:22:29 2016] Adobe Creative Cloud tool in cleaning completed successfully

  [Wed Mar 02 14:22:29 2016]

  [Wed Mar 02 14:22:29 2016] *-*-*-*-*-*-: START:-SUMMARY OF THE avertissements-*-*-*-*-*-*

  [Wed Mar 02 14:22:18 2016] Exception: [Error 2] Das kann den contract path find non system: ' D:\\Program Files (x 86) \\Common Files\\Adobe\\backup20160302T142218.

  [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\pdb.db

  [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db

  [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\hdpim.db

  [Wed Mar 02 14:22:29 2016] *-*-*-*-*-*-: END:-SUMMARY OF THE avertissements-*-*-*-*-*-*

  [Wed Mar 02 14:22:29 2016] -.

  [Wed Mar 02 14:22:29 2016] * = * = * = * = * = * = * = * = *: end of Session: * = * = * = * = * = * = * = * = * = * = *.

  [Wed Mar 02 14:22:29 2016] -.

  But guess - it did not work.

  I'm very upset that *, I tried now for about 6 hours to get this working. I am in desperate need of InDesign to get running, but that gave me errors of editing that ACC PEUT be incorrect or damaged.

  I hope someone can tell me what's happened, or maybe what I did wrong and how do I get rid of this programs and issues.

  Thank you!

  Hello

  Please visit download / install / uninstall FAQ: how to uninstall cloud creative apps?

  Otherwise, you can see Contact Support FAQ: impossible to reach support via the link "Contact us"

  Hope that helps!

  Kind regards

  Sheena

• Had to reinstall windows and reinstalled creative cloud, now I can use is no longer the encoder or Premiere Pro AVI files. I just get a corrupt file error, but all of my AVI files play very well, and they all worked until I reinstalled windows.

  I got creative cloud and all products works fine before I reinstalled windows.
  I reinstalled windows 7 and reinstalled my creative Cloud applications, but now I can import is no longer any of my AVI files, who worked all before. As the title says

  I managed to fix it, the original program that has saved the file AVI Fraps, which uses its own codec. Relocation of reinstalled Fraps codec.

• Have lightroom via the cloud, I can uninstall and reinstall the cloud

  Up to what there is a little less than 2 weeks, Lightroom CC worked perfectly.  Now, when you try to enter in Lightroom I get this Message "error unexpected opening catalog.  The catalog could not be opened because of an unexpected error.  Try again.  Choose a different catalog.  Output.

  I can't choose a different catalog if I can't even in Lightroom.  Would appreciate help with this.  Don't have contac Adobe, v.difficult to understand the person who was trying to help, said he would send e-mail for help, but nothing has happened yet.

  Thank you.

  Hi PhotoGraphics,

  Please see TROUBLESHOOTING below link and download the Microsoft Visual C++ Redistributable 2012.

  Reference: error: 'error unexpected opening catalogue' occurs in Lightroom after upgrade Windows 10

  Let us know if that helps.

  Kind regards

  Mohit

• I have the version of Lightroom 6 buy. I uninstalled and reinstalled. But now I can't update. Need me always to Adobe Creative cloud, which I did not. How can I do?

  I have the version of Lightroom 6 buy. I uninstalled and reinstalled. But now I can't update. Need me always to Adobe Creative cloud, which I did not. How can I do?

  At some point in the past (I don't know the exact date) Adobe "merged" the original update manager in cloud Update Manager, which means that you no longer use your original update manager

  I read a lot of posts that the updater latetest (cloud) sometimes does not work with old programs... Try to install your updates manually

  Beginning of the updates here and product selection, read to see if you need to install updates in the order of the numbers, or if updates are cumulative for the product http://www.adobe.com/downloads/updates/

• I get the error message: 1 when you try to download the creative application of cloud. I tried rerun the installation and use of the cleaning tool. I can not uninstall and reinstall the app because there never have down loaded initially.

  I get the error message: 1 when you try to download the creative application of cloud. I tried rerun the installation and use of the cleaning tool. I can not uninstall and reinstall the app because there never have down loaded initially.

  Try with the solution provided in the link below:

  ERRO 1: Creative cloud cannot install

• When I download the creative application of cloud and he finished it seems to be a bit of problem the app section, it says something like: the installation no longer works. You must uninstall and reinstall the creative cloud. But I already do that and it

  When I download the creative application of cloud and he finished it seems to be a bit of problem the app section, it says something like: the installation no longer works. You must uninstall and reinstall the creative cloud. But I already do that and it doesn't seem to change anything.

  Hello

  Please remove Creative Cloud app and Adobe Application manager using the-

  • https://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html

  Install the cloud creative app - https://helpx.adobe.com/creative-cloud/help/install-apps.html

• I can't access my cloud applications creative adobe correctly for the plan of photography. I used to have the full plan and move in terms of photography, and now I can't access my apps under the creative cloud. He said to uninstall and reinstall I tried t

  I can't access my cloud applications creative adobe correctly for the plan of photography. I used to have the full plan and move in terms of photography, and now I can't access my apps under the creative cloud. He said to uninstall and reinstall I have tried to do without success and still get the same error.

  Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html

  then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html