Impossible to uninstall or reinstall creative cloud. Pls Help!

Hello

My name is Jocelyn. I want to try the new After Effect on my mac, so I download it, and the creative cloud is downloaded on my mac. I didn't know how many other small files and applications came with the download. Today when I tried to clean my mac, I delected some of the apps that I don't know and a lot of those who were cloud adobe stuff. The next thing I know is I won't be able to open the effect of the trial because the creative cloud is missing some files. I tried to restore the files that remove it from the trash, but they never work the same.

I tried to reinstall the creative cloud once again, it says installation failed. I tried to unstall the previous creative cloud, he said errors.

so now I'm stuck with the creative cloud which is unfinished on my mac and I won't be able to do something with it.

Cases like this, how do I completely remove the cloud creative corrupt and reinstall a new? Everything I try to use after effect, it is urgent, creative cloud downloading is really complicated and confusing to me, can adobe please help me?

Thank you

Jocelyn

Hi Jocelyn,

Please, try the following steps one by one to see if that helps:

(1) rename the OOBE folder:

Mac OS: /users/folder/Library/Application Support / Adobe / OOBE (rename to OOBE_OLD)

2) download Creative cleaner tool http://www.adobe.com/support/contact/cscleanertool.html and delete the Adobe (if just, you have After effects, do delete all other files)

(3) then download cloud creative app via https://creative.adobe.com/products/creative-cloud

Launch and start to download After effects.

Thank you!

Ankit

Tags: Adobe

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