Unknown user account

We had problems with our computer, and I was on the phone with Microsoft for 2 hours on 04/06/2013.  She said that if someone had a "password" protect her not access to resolve this type of problem and if I continued to have problems that his supervisor will have to solve the problem.  I saw a user account pop up from time to time and have no idea why or how is added.  The user name was "Unknown account" when I started typing and is now "S-1-5-21-1707336200-2697870300-4147613902-1001" with "special permission".

When I tried to copy and paste, this is what has been copied.

\\localhost\C$\@GMT-2013.06.23-11.47.18\Users\Gar-n-Deb

This all started because even if I was not at home, my husband got a phone call from someone who told him that they were Microsoft and was concerned about the volume of activity, they have seen and could solve the problem, if it was allowed access to the computer and buy software.  He said this looks suspicious and the guy said, I ask only to help you.  Thus, he had access.  The guy had problems with getting their approval on the credit card, but he had already acceded to our computer.  When I got there, I heard my husband say: "well, my wife is home now and I told him look and he hung-up.  We have our phone CASE which is our local supplier and had lost the connection cable, our desktop icons were hidden and I have no idea what else has happened.  Even if one of the owners I have used to work to help me with IT, I'm not at all a computer scientist.  So I called Microsoft and was informed I thought, that Microsoft does not call.

After my time 2 call with Microsoft, I was monitoring our computer and attempts to change what I thought others prevents access to our computer.  I first noticed that the security of all the icons changed.  I deleted all the icons and then added them back.  After noticing changes more, I then removed remote access.  I don't know how I saw it, but I discovered there where there are 3 home groups.   Now this morning, each file was consulted and specified above user has special permission for everything.

Maybe I just need to call Microsoft again, but I wanted to at least get this documented.  Please notify.

Maybe I just need to call Microsoft again, but I wanted to at least get this documented.  Please notify.

When you give full access by a total stranger on your PC your husband fell for a popular scam. The scammer could easily have installed keystroke logging software. If it was my machine then I would perform a destructive factory restore, if it isn't because I have no desire for an outsider to look over my shoulder when I do my stuff from Internet banking or order via the Internet.

Tags: Windows

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    October 1, 2016, 20:11:06 ~/Library/Logs/DiagnosticReports/Safari_2016-10-01-201106_[redacted].crash

    October 1, 2016, 19:35 ~/Library/Logs/DiagnosticReports/WeatherEye_2016-10-01-193500_[redacted].crash

    /Applications/weathereye.app/Contents/MacOS/weathereye

    Trusteer Endpoint Protection (2016-09-20) [Support]

    The following may be useful: https://www.trusteer.com/support/uninstalling-rapport-mac-os-x

    It is slow since updated for Sierra.

    A part of which is related to the upgraded Photos app. If you have lots of photos (in thousands), it will take a lot of time for it reach to analyze your photo library. The best thing to do is to let him finish, as long as it could be. 1 hour per 1000 photographs as a rough estimate. When it is finally over, the performance of your Mac will be back to normal.

    Definitely get rid of "Trusteer" however. As a needless "anti-virus" garbage is still installed on your Mac, it is unreasonable to expect it to work the way it was designed to work. Safari won't work. Mail will not work. A lot of other things that you really need to work just won't work. Please read of effective defenses against software malware and other threats.

    DuckDuckGo - DuckDuckGo - http://duckduckgo.com (2015-07-11)

    You don't need the Extension Safari DDG, since DDG has been integrated natively in Safari for some time. Select the Safari menu > Preferences > Search and select the dropdown Search engine DuckDuckGo . Then, select Extensions, select the extension DuckDuckGo and Uninstall.

    Leaving the current Extension is OK but it does nothing.

    Request for WDSecurityHelper (Security.app/Contents/WDSecurityHelper.app/Applications/WD)

    I don't know what it is. If you do not either, get rid of it. At least delete your login items.

  • unknown user Skype with my email

    [The update by the moderator topic title should be more descriptive. [Original topic title was: 'unknown user Skype']

    Today at approximately 11:26, a Skype user, I've never added before is appeared on the list of my friend? Their display name is set to one of my emails (which is not registered to this Skype account including) and to my knowledge has no connection with the account that I currently use.

    I called and texted. The call never crossed and the message sent, no more. They have no user name in their info, only 'messenger' Panel, where the username is supposed to be.

    Anyone know what it is? It could be a kind of robot, but I don't know because this email is not connected to it. This could be because I have connected to the Skype account that the bot is associated on this computer, but I'm not sure.

    Screenshots down below.

    Any help or ideas for what this might be is greatly appreciated.

    http://community.Skype.com/T5/Windows-desktop-client/Skype-Messenger-allows-me-to-open-a-chat-window...

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