Update blackBerry Smartphones os6 and all I have is black screen reset/reload 'Blackberry '.

I have a Bold 9650 and last night I updated to OS6, the undate seemed to go ok, I even had a little video to show the features, but then he told me that I had to update my email addresses, and when I did I was told to reboot to complete the update.  At this point I got was the start to the top/reload screen that says Blackberry with the white flag of the restart procedure.  The complete line indicating that the process is complete, but it is stuck on this screen.

I have taken the battery several times, and the same process is repeated.  Any ideas on how to get my phone working again?

Thank you!

Thank you very much for this information.  It was my original plan, but I didn't know how to go on this issue.

I ended up going in Blackberry Desktop Software and applications, I noticed that I had 2 email, configure applications.  Since this is what I was doing when it failed, I removed the older (thought it was probably the surplus OS5 and incompatible with the new OS) and it worked.  I did a restore and everything seems to work fine now.  And I'm diggin' OS6!

Thanks again!

Tags: BlackBerry Smartphones

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