Update for Windows 7 (I think) won't allow my computer to find the Canon PowerShot 610

This week, I was using my Canon PowerShot 610 and then the next day my computer would not recognize it. I would have thought that the problem was with my camera, except that my computer recognizes either - his camera on one of our computers. I have Windows 7, my husband has Windows xp.  I fooled with my anti-virus software, and I don't think that's the problem. There must be a Windows problem. If anyone has a solution, I'd be really grateful help. Thank you.

Hello

Thanks for asking! If I understand correctly, you are faced with questions your camera have recognized. Correct me if I'm wrong!

Before you continue troubleshooting, I would like to collect some personal information.

1. have there been recent changes to the system before the show?

2 is the issue limited to specific device?

3. how you connect the camera to the computer?

4. have you tried to connect the camera to a different USB port?

I suggest you to connect the device to a different USB port and check if it helps.

Method 1:

Follow the link, run the hardware and devices troubleshooter. Check if it helps.

Open the hardware and devices Troubleshooter

http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

If the USB port is still not detected, follow method 2.

Method 2:

Follow the link and update the USB controller drivers. Check if it helps.

Updated a hardware driver that is not working properly

http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

Method 3:

Follow the link and check if that helps.

http://www.Canon-Europe.com/support/Consumer_Products/products/cameras/Digital_Compact/Powershot_A_series/PowerShot_A610.aspx?faqtcmuri=TCM:13 - 722287 & page = 1 & type = faq

Answer us with the results. I'd be happy to help you further.

Tags: Windows

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