Update hangs when it tries to install in Windows 7

just bought a new laptop from Sony with Windows 7 and immediately Windows wants to update with 35 updates.  Updated 17, system crashes, and it has been sitting there to install the update for 4 hours how to stop this and corredt problem.

Hi Sheilancoco,
Update froze the computer?
If it is still frozen, cancel it.
 
I suggest that you follow these steps and check if it works to solve the problem.
 
Step 1:
 
Disconnect all external devices (printers, scanner, USB (universal serial bus) drives, etc...)  Except the mouse and keyboard, then boot\start up
If this solves the problem, then add back devices at a time until you discover the piece of hardware causing the issue.  Then get any drivers\software update for the device.
Check the updates that have failed in the history of the update.

a. open Windows Update by clicking on the button start. In the search box, type Update, and then in the list of results, click Windows Update.

(b) in the left pane, click view update history.

c. to display more information about an update, double-click it.

 
Step 2:
 
If it does not solve the problem, I suggest you force shut down, restart your computer, and then temporarily disable all security software and try to install the updates.
 

http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software
 
Note: Antivirus software can help protect your computer against viruses and other security threats.  In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.
 
Step 3:
 
If this does not resolve the problem, put your computer in a clean boot State and try to install the updates.
 
Note: Follow step 7 to your computer as usual.
Also see the articles of techniques to troubleshoot update issues.
 
Problems with installing updates
 
You cannot install some programs or updates
Aziz Nadeem - Microsoft Support

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Tags: Windows

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