Update/install CC problems

Hello

CC has worked for awhile.

We are stuck trying to update and now reinstall Adobe CC.

We have problems after an update was not completed or has failed.

MacBook Pro with Mac OS X 10.9.5

Trying to fix us entering this loop

1. try to reinstall fails.

Screen Shot 2014-11-23 at 11.41.41 am.png

2. try to use Adobe Application Manager fails.

Screen Shot 2014-11-23 at 11.41.55 am.png

3 adobe install error

Screen Shot 2014-11-23 at 11.43.52 am.png

4. no Adobe Support Advisor

Screen Shot 2014-11-23 at 11.44.03 am.png

Back to where we started, in a loop :-(

Finally, we have removed all Adobe products in / applications and all the files in/Library/Application Support

We did remove ~/Library/Application Support because we believe that there may be some configuration / preferences stored in there and does not want to lose.

Do I lose any configuration/preferences when you delete ~/Library/Application Support?


For example, don't want to lose the signatures of Adobe Acrobat.

Any help appreciated.

Thank you

Ashley.

Ashley I would recommend using the steps listed in the "Failed to install" error request Creative Cloud Desktop - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the creative Cloud Desktop application.

Tags: Adobe

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    original title: Update Manager - Installshield problem

    I'm having a problem with the Update Manager.  An error code is always popping up "an error has occurred.  No. 5 error code.  It then returns me a website www.consumer.installshield.com for more information.  I can't figure out how to stop this.  Any suggestions?

    Hi Lindieonlyme,

    (1) since when are you facing this problem?

    (2) remember to make changes?

    (3) when exactly you get this error message? When you perform a specific activity or even when the computer is idle?

    Method 1: Put the computer to boot and then check if the problem persists

    Follow step 1 in the link below,
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem.

    Continue with the remaining steps to pin-point on the third party service.
    After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software.

    Important: n ' forget not to put the computer to a normal startup follow step 7 in the link.

    Method 2: You can see the steps outlined in the article below, which addresses the issue of InstallShield

    InstallShield error messages

    http://support.Microsoft.com/kb/910816

    (Article apply to Microsoft games, steps applies to the issue at hand)

    Thanks and greetings
    Ajay K
    Microsoft Answers Support Engineer
    ***************************************************************************
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Office Ko missing update in the updates installed, but Windows 7 says it is installed.

    One of my users knew a bug in Microsoft Office 2010, so I installed the good Office Update KB3085604.  Unfortunately, the user still knows the problem of Microsoft Office so I decided to check to see if the update was successfully installed.  When I go to "View installed updates", the KB3085604 of office does not appear. I tried to type in the Installed Updates research and he said: "no items match your search.

    What is strange, is that if I try to re - install the update, it says it's already installed and if you check the update history, it says that it has been installed. But even once, it does not appear in the installed updates.

    I tried to uninstall the update through command prompt using the wusa uninstall and it said that there is no such thing as the update. The computer running Windows 7 32 bit SP 1 and we use Sophos Endpoint Security. Maybe Sophos has played a role but other users of Sophos have been able to install this update without any problem. Any ideas what is causing this error?

    Trying to repair Microsoft Office 2010.

    Select Start, Control Panel, programs and features. Place the cursor on Microsoft Office 2010, right-click, and select Edit. Click on fix and continue. When it is finished, restart your computer.

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