Update not installed: unknown error found code 80073717C

My computer tried to install the, "Cumulative Security Update for Internet Explorer 8 for Windows Vista (KB2183461) ' without success for 2 weeks; whenever the update fails.  I spent hours going through your blogs trying to solve this problem - I downloaded Microsoft Fix - it, manually entered code, added checking my firewall, etc. ; all to nothing does not.  Most of the blogs I found were earlier - 2009 or more; are there more recent solutions out there for a problem of 2010?

Where to start?

If I didn't realize you had McAfee VirusScan ENTERPRISE installed, I would not have you run the McAfee removal tool as it is not a "consumer product". Sorry about that.

Given the fact that NONE of the updates (i.e. KB2183461 & specific updates to Vista, released 14) install, I would say that you aredefinitely see the effects of a hijackware infection. Yes as well as the other Options you are pursuing (e.g., open a free support incident; running a thorough for hijackware check), I'll give you a recommended option Part C now:

See...

Can I install Microsoft Security Essentials [or any other anti-virus/anti-spyware application] to clean my already infected computer?
     http://social.answers.Microsoft.com/forums/en-us/msescan/thread/87058857-D181-4019-a723-efd9a49d9275

Cleaning a compromised system
     http://TechNet.Microsoft.com/en-us/library/cc700813.aspx

Personal data backup (which none should be considered 100% reliable at this point) then format the HARD disk and do a clean install of Windows. Please note that a repair installation (upgrade AKA on-site) will NOT fix it!

HOW to do a clean install of Vista: section "If you want to reinstall Windows Vista by running a new installation...". "of http://windows.microsoft.com/en-us/windows-vista/Installing-and-reinstalling-Windows-Vista

After the new installation, you will have the equivalent of a "new computer" in order to take care of EVERYTHING on the next page before connecting the machine to the internet or one local network (i.e. other computers) AND BEFORE to plug in a flash, SD card, or any other external drive to the computer otherwise:

4 steps to help protect your new computer before going online
     http://www.Microsoft.com/security/pypc.aspx

Tip: After completing the computer fully patched, download/install KB971029 manually before connecting any player external to the computer: http://support.microsoft.com/kb/971029

NB: The free McAfee trial will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free AND download/run the tool McAfee Consumer Product Removal (again) before installing the updates, Windows Service Packs or IE upgrades AND BEFORE installing your new antivirus application (for example, Microsoft Security Essentials).

See also:

Risks & benefits of P2P file sharing
http://www.Microsoft.com/protect/data/downloadfileshare/filesharing.aspx
http://blogs.technet.com/MMPC/archive/2008/10/06/the-cost-of-free-software.aspx

Measures to help prevent spyware
http://www.Microsoft.com/security/spyware/prevent.aspx

Measures to help prevent computer worms
http://www.Microsoft.com/security/worms/prevent.aspx

Avoid fake security software!
http://www.Microsoft.com/security/antivirus/rogue.aspx

If you need additional assistance with the clean install, please start a new thread in this forum: http://social.answers.microsoft.com/Forums/en-US/vistarepair/threads

==================

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility.

Good luck!

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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