Update of Acrobat Pro XI crashed the program and the print spooler
I have a brand new 10 windows computer and had installed Acrobat Pro XI which worked great until the latest update has been released. My computer tried to auto install the update and the update failed. Immediately when it failed, it crashed my spooler to print and all my printers disappeared; I was unable to reconnect to them without having to restart the computer.
The Acrobat site suggested that if the update was unsuccessful and failed, I should uninstall Acrobat Pro and reinstall it. Well, I tried that and the problem cascaded gets worse. Acrobat does not provide ANY technical assistance with this kind of thing except through public forums.
When I tried to uninstall Acrobat Pro, as the site of Acrobat has suggested, I ran into the problem with the print spooler again; He could not reset and start. For example, Acrobat Pro can / can not be uninstalled. I tried to 'fix' the installation without success. And when I tried to reinstall the program, it could not properly reinstall because I had to install the 'Adobe Application Manager' that does not install with the following message: "Installer failed to initialize. " Please download Adobe Support Advisor to detect the problem"and has provided a link. Of course, when you click on the link, you get another message, "that The Adobe Support Advisor has been abandoned" direct me to the forums that provide absolutely NO support for that either.
At this point, I lost my * expensive * Adobe Acrobat Pro XI product, with no way to reinstall and no help to fix this Adobe created. In addition, I now have another serious problem with the print spooler.
If * person * helpful suggestions, please send them my way. I'm ready to throw Acrobat altogether and never use one of their products that has been such a mess to deal with.
Hi rickj90358804,
If you try to install Acrobat XI via Adobe Application Manager, I suggest to download an installer manually using this link: download Pro or Standard versions of Acrobat DC, XI or X and try to install again.
In addition, you can contact the support as kglad mentioned above.
Kind regards
Tariq Dar.
Tags: Acrobat
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