Update of firmware for Officejet 6500 E709n Wireless does not work

My OS is Win XP.  My printer keeps locking up.  I found a forum that says to use #6 when starting.  It works for a few hours, but it ends by crashes again once it goes into mode 'sleep'.  I found another blog that said to install the latest firmware.  I discover that I have firmware version 907AR, and HP web site has 935AR.  I downloaded the update and tried to install it.  He gets where extract the files, and then it throws the following error:

Firmware download utility has encountered a problem and needs to close. We are sorry for the inconvenience.

Has anyone else had the same problem?  I disabled the wireless printer and connected to my PC via USB to perform the installation.  I tried to save the firmware utility and running it from my hard drive and it works on the HP website with the same result.

Never mind.  I followed the instructions by NOT using my wireless connection.  The printer connected to the USB port caused the installation fails.  When I ran the update, while the printer is connected wireless, the installation worked.  I just did the update, so I'll have to wait and see if it solves the problem with the gel printer.

Tags: HP Printers

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