Update of payment
I want to update my payment information and it will not work. We have a credit card on file and does not let us manually change ourselves. Can someone please.
A few changes/Verify account https://forums.adobe.com/thread/1465499 links that can help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-cr creative - cloud.html
or
This is an open forum, not Adobe support... Click below to contact Adobe staff for help
While the forums are open 24/7 you can't contact Adobe support at any time
Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
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Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
Tags: Adobe
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Hey, need help. I get this in my iPhone that 'there is a problem of billing with a previous purchase. Please update your payment method"anyway I can remove my visa card from iTunes?
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Someone was having the same problem, just update your card using computer with itunes.
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How can I update my payment option?
See: change or delete your Apple ID - Apple Support payment information
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Empty the browser cache and cookies. Empty folder Temp of the user, and then try again.
What is Windows or Mac?
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My Adobe CC package has expired and I tried to update my payment information, but it won't let me. I get the following error:
We are sorry, we have encountered an error during the processing of this information. Please try again later or try to use another web browser. If the problem persists, contact Customer Service.
I tried different a few times on different days, but I get the same error. I tried to use Chrome/Firefox/Edge as well, but it doesn't let me go beyond this error.Any help would be greatly appreciated.
This is an open forum, not Adobe support... Click below to contact Adobe staff for help
While the forums are open 24/7 you can't contact Adobe support at any time
Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
-
I have a subscription to the CC since April 2016 here in Germany. I pay a monthly fee through Paypal. Each month, the subscription is supposed to transfer to Adobe.
On 21 may, I received an email from Adobe indicating that there was a problem with my method of their choice of payment.
Visit accounts.adobe.com I saw this:
Even if there is an entry on the lower right side, saying: a Bill was created may 21, there is no entry on the paypal site, saying that the money was sent.
In the Red Panel, it says (in German), "error!" There was a problem with your last payment. Update your details of payment of your service to continue. »
I clicked on the blue link ("update your payment information"). Then I was asked to fill out a form (name, address, etc.).
Then this window will appear:
It is said: "we could not verify your address...". "etc.
On the bottom there are two entries that say, "your registration" (on the left), "suggested address" (on the right side).
I chose the suggested address, then he put me on accounts.adobe.com and it seemed to work as the Panel of red error message was gone.
But the Panel of red error message to refresh the Web site's back, so nothing was fixed.
What's not?
Hello
Please contact our support for this request here https://helpx.adobe.com/contact.html
I hope this helps!
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My subscription has ceased, even I made my last payment on 22.03.2016. My Plan marked as expired. The system is not providing any other solution but only update my payment information, I did. Nothing seems to happen. Online support is disabled. I have no choice but to ask here for help! I need to work, I need to work now!))
This is an open forum, not Adobe support... below to connect with Adobe personnel to help
While the forums are open 24/7 you can't contact Adobe support at any time
Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
-
My credit card has expired. I can't update the payment method. Now! My plan show expired. What should I do?
Hello
I don't see any subscription / membership to the title of the email that you use with the forums.
Please share the e-mail in a private message so that we can provide you with comprehensive information.
At the same time, if the plan has expired suggest you kindly purchase a new subscription.
Please see: pricing and membership creative cloud plans | Adobe Creative Cloud
I hope this information is useful!
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I can't update my payment information
Only, I a few days left on my subscription and can not find a way to update my payment information.
Can anyone help?
Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html
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Impossible to update my payment information.
Hey guys!
A few days ago there was a problem with my paypal so I was unable to pay my subscription of the CC. Now adobe asked me to update my payment information in order to be able to pay with paypal, but there is a problem with the site. When I click on the link "Edit" next to my paypal email address in the payment details window, there is no reaction to that. It just shows the four squares (loading icon) for a second, but nothing happens. Also the same thing when I click on save. I tried with all web browsers on my computer, but the problem appears in each of them.
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
-
I received two emails, I quote-
"we could not charge the credit card registered. Pour restore your paid subscription, please update your payment information.
› Update your payment information "
There is my no reason than no card to work. The link seems to be good but there is no message on my space Adobe on this matter (I did not follow this privilege). This mail is legitimate?
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
-
I just updated my payment by credit card and reactivated my annual subscription and I received a message saying that I was not abe to see my Bill. Can you please explain why?
Invoice help https://helpx.adobe.com/creative-cloud/help/print-receipt.html
or
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
-
I've updated my payment method and it will not always turn on my account
My creative cloud account has been disabled due to payment. I updated my payment account, it took a partial payment for the rest of the month and does not show a payment due until January 14, 2016, but it will not always turn on.
allow a day of pst for your payment to process.
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I've just updated my payment information, how long does it take to come through work.
I've just updated my payment information, how long does it take to come through work.
It takes about 24/48 hours to get updated, always I will check your account & update you the current state.
Concerning
Stéphane
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