"Update of the Office of creative cloud" hung - now what that?

Was invited this morning to day Creative Cloud desktop application (Windows 7). Agreed and waited, then, when you are prompted, allowed installation to run as administrator. The green progress bar has been cut to almost done for about 30 minutes. I tried to close all other running programs obvious without success. When I started the update, Google Chrome was opened as well as a few local applications.

Can I safely kill the "Adobe Installer" program with the Windows Task Manager and then install the application for the new copy of the file CreativeCloudSup - Up.exe I downloaded this morning? I have to restart the computer before installation?

Edited to add the following:

No other Adobe applications (for example, PS, LR, Reader) were when I started the update.

Edit: spelling correction

Thank you

-Sam

When I tried to kill the installed via the Windows Task Manager, I was told that the program was waiting for input from me, but there was no prompt so I killed the process without mercy. When I tried to uninstall the application, I was told that another copy of it was somewhere in memory. So I rebooted, uninstalled the app, installed again from files of "CreativeCloudSet_up.exe" this morning, connected to my Adobe account, and all seems well.

No was not delighted by the experience but, Hey, it's working now.

-Sam

Tags: Adobe

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