Update serial number

Similar Questions

• Could not load the LR 6 on my laptop - I get "update serial number: serial number you provided is valid, but calling it a product was not found on this computer."  I downloaded, from the Adobe Web site and given the serial number when I bought L

  I'll put up a new Macbook Pro the retina, bought this week, and try to install the copy of LR 6 I bought in September 2015.  It is currently loaded on my old Macbook Pro.  I understand that my license allows me to install this on two machines;  This is particularly important now that I move from an old machine to a new one.

  I downloaded the complete file of the LR6, but when I try to install, I get "update serial number: serial number you provided is valid, but calling it a product was not found on this computer."

  I gave the serial number under my account on the Adobe website and delivered when I bought LR 6 September 2015.

  It is said to "Select a product", but only gives me options of Lightroom 1-5, not 6.  My new LR 6 license is useless just 6 months after purchase?

  I opted to buy 6 LR on perpetual license rather than a subscription monthly CC, as my country's currency is devaluing rapidly and I need to be able to afford access.  But now Adobe does not seem to recognize the validity of the copy that I own.  In fact, it is difficult to find a reference to LR 6 on the Adobe web site.

  Can anyone help?

  Thank you

  It shows the message you have purchased an upgrade license, and it asks you to select the older version that you upgraded and provide older version serial number as proof that you are eligible to use the upgrade.

  Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html

• My Lightroom update serial number 5 appearing only on the my products page. unnecessary support chat

  I bought a license of Lightroom 5 upgrade July 25.  I got a confirmation e-mail but my serial number is displayed on the order summary page after purchase.  I tried to register the serial number several times through the page of my products, but for a reason that was not appear serial number, even if the registration process present a successful result.  In addition, the Adobe products purchased in the Adobe store must be automatically registered according to the Adobe web site.  Apparently it must have failed.  I need to reinstall Lightroom 5 but the serial number still does not show up on top of the page my products.  I just spent an very frustrating of an hour with the cat 'Live' Adobe, who has done nothing but send me in circles and repeat the same canned answers over and over again.

  I am currently on hold with "hotline", but I am not optimistic because I've been waiting for 28 minutes.  The only other option support was a link on this forum, where this post.  I hope someone from Adobe can retrieve my serial number and contact me.  Otherwise, my only other option will be to contact VISA and open a support ticket.

  My comical-if-it-weren't-so-sad conversation with Adobe support:

  Hi, there are 36 customers online in front of you. We will be with you as soon as possible. Thank you for your patience.

  Hi, there are 35 client (s) online in front of you. We will be with you as soon as possible. Thank you for your patience.

  Hi, there are 31 client (s) online in front of you. We will be with you as soon as possible. Thank you for your patience.

  You are now talking to Bhagawan.

  Fanny: Hello! Welcome to the Adobe Customer Service.

  Joel: Hello

  Bhagawan: Hi Joel.

  Joel: I have to reinstall Lightroom 5 but my serial number is not displayed remotely in my products and Services on the Web site

  Joel: I bought a Lightroom 5 upgrade in July

  Fanny: I'll be happy to check and help you with this question.

  Joel: For some reason any registration of the product does not appear under my account. I have my VISA transaction info if it helps you to find my purchase.

  Joel: thank you

  Fanny: I'll be right with you.

  Joel: Okay

  Bhagawan: Okay.

  Bhagawan: Can I know the e-mail address, please?

  Joel: *.

  Fanny: thank you.

  Bhagawan: Let me check on that.

  Stephanie: For security reasons, could verify your full name and address of billing on your account please?

  Joel: ensure that:

  Joel: Joel *.

  Joel: *.

  Fanny: Thank you Joel.

  Joel: Joel, I see that your serial number is registered under your adobe account, please sign out and sign in your adobe account click on my products and service information to retrieve the serial number.

  Joel: I see that Lightroom 4... No Lightroom 5.

  Joel: But I'll try

  Joel: Give me a sec

  Bhagawan: sure.

  Joel: Nope... still shows that Lightroom 4

  Joel: Products in use Version registration platform when Lightroom 4 Mul October 4, 2012 to register new products

  Bhagawan: Okay.

  Joel: Don't know why it is not show my driver's license, upgraded to Lightroom 5

  Bhagawan: Please give me a minute or two.

  Joel: Okay

  Bhagawan: sure.

  Fanny: Thank you to stay online.

  Joel: np

  Joel: Joel, in this case, I put you this cat to our team in order to check and help you with the serial number.

  Joel: Okay

  Bhagawan: Please stay on the line.

  Joel: Okay

  Please wait while I transfer the chat to the appropriate group.

  You are now chatting with Naveen R.

  Native r: sorry for the wait. Please stay online.

  Native r: Hello! Welcome to the Adobe Customer Service.

  Joel: Okay

  Joel: Hello

  Native r: Hi Joel.

  Native r: I understand that you are unable to locate the serial number.

  Joel: I bought Lightroom 5 on July 25, 2013, as an upgrade for Lightroom 4. I need to reinstall Lightroom 5, but my serial number does not appear in the page products and services.

  Joel: I looked through my e-mail receipts and could not find an order confirmation (or whatever it is Adobe on my recent purchase.) After purchasing the upgrade, the serial number is displayed and I thought that I had recorded using Adobe account portal

  Joel: Apparently, it did not work. I have my VISA if necessary transaction information.

  Native r: thanks for the information.

  R: Naveen, I'll be happy to check and help you with that.

  Joel: thank you

  Joel: As I said to the agent, when I entered my products on the portal of Adobe, I can see my Lightroom 4 info, but the Lightroom 5 upgrade info is not there.

  Joel: a = go

  Joel: sry

  Native r: thank you for waiting. A moment please.

  Joel: Okay

  Naveen a: I'll be right with you.

  Native r: sorry for the wait. Please stay online.

  Joel: Okay

  Native r: thank you for waiting. A moment please.

  Native r: sorry for the wait. Please stay online.

  Joel: It will take a lot more time?

  R: Naveen let me check on that.

  Joel: Are you living?

  Native r: I'm sorry due to the error of the application that I'm unable to check on that.

  Joel: Can I please get a phone number to call? My only other choice would be to open a claim with VISA for fraud since Adobe seems unwilling to help in this matter

  Native r: I'll give you the steps to find the serial number on your Adobe account.

  Joel: I already know how to look for a serial number. The problem is that it does not appear in the Adobe account portal.

  A: Naveen please log in under another browser.

  Joel: Ever tried. Used IE then Chrome

  Native r: remove the cookies your browser update.

  Joel: Same problem

  Joel: Please provide me with a number to call

  Native r * one time that you sign in to the Adobe account, click on "My products" under the "my products and services.

  Naveen a: *, You can locate the serial number that you have saved.

  Joel: I already have.

  Joel: It is NOT listed

  Joel: which I said in the last 40 minutes +.

  R: Naveen can I know the address of e-mail that you connected to Adobe account?

  Joel: *.

  R: Naveen thanks.

  Joel:...

  Native r: thank you for waiting. A moment please.

  Native r: I see that your serial number is registered under your account.

  Joel: Lightroom 5

  Native r: I will give you the serial number by email after the end of that conversation.

  Joel: Okay, but please make sure that this isn't Lightroom 4 but my serial number Lightroom 5

  Native r: Yes. Due to a technical error, you are unable to locate him.

  Joel: ok please send serial number

  Naveen a: sure.

  A: Naveen is another thing I can help you?

  Joel: No.

  From left to right: you're welcome.

  Native r: please contact Adobe. We are available 7 days a week, 24 hours a day. Good bye!

  This chat session is over.
  Please contact Adobe.

  OK, I was able to recover my previous system image and fortunately it seems that you can get the serial number of the help-> System Info.  I tried to save the serial number again through my products page and while he said that the registration was successful, we'll see.  At least I should be able to install LR5 on my new machine now.

  Edit:  I also just found out that the serial number is listed under my orders, but not under my products.  Weird.  In my defense, I never thought to check the history of my order because I never received a confirmation email and the order has not been listed after purchase even as late as mid-August (when I checked last.)  Very strange but it's all good now.

  Edit #2: OK now I feel stupid.  I just got an email from Naveen with a real support AND if the correct serial number.  So, I was wrong.  Live Chat process still feel incredibly long with a few responses apparently canned / automated, but, in fairness, he did get back to me.  Thank God I washed my feet today...

• Vs serial number original updated serial number

  Hello.

  I tried to reinstall my first purchase of lightroom, with the serial number mentioned in the original Bill and even in my registration into account.

  The system however, always tells me that this number is just a SN upgrade, and it is necessary to introduce an original SN, when I have just this one!

  How can I solve this?

  This is an open forum, not Adobe support... Click below to contact Adobe staff for help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• stopped download update serial number not recognized

  Adobe system does not recognize the serial number of my existing product before proceeding with the upgrade download purchased

  You can also download the demo version of the software through the location linked below and then use your current serial number to activate it.

  Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.

  http://prodesigntools.com/tag/DDL

  If you identify the version of the product/a more direct link can be provided.

• Validation problem: Lightroom 6 ' serial number provided is valid, but calling it a product was not found on this computer.

  I downloaded and installed 6 Lightroom to my new computer.  It will not be validated.

  I get a message "Serial number provided is valid, but calling it a product was not found on this computer.

  You have entered a serial number update for version 6.

  To verify that you qualify to use the serial number upgrade, Setup Lightroom 6 tried hard disk for a previous version of Lightroom installed.

  Because he could not find a previous version, it is now asking you to enter the serial number from a previous version (version 5 or earlier) so that you version 6 update serial number can be accepted.

• Need to restore the original serial number Lightroom 4

  Haven't started my 4 Lightroom for a while, now it asks me for two numbers: updated serial number and original serial number, I only update the serial number. Is there a way to restore my original serial number?

  HI valentinez35788883,

  Hope you are doing great.

  Please check this link below

  Quickly find your serial number

  Download the CS5 products

  If the link above does not work then you will need to contact customer service to get unlocked

  https://helpx.Adobe.com/contact.html

  Concerning

  Rohit

• Satellite P10 874: update BIOS wrong changes the serial number?

  Hello

  I have Satellite P10 874, my model number has erased the background after years of use.
  I recently did an update of the Bios of the Web from Toshiba site and realized more late it was for the SP10E models.

  Well my system did not fall down. (Part no) model number change if you update with a version of Bios, not intended to be your system?

  My system is still under warranty, but the new model series/number combo is shown as invalid global law database. My USB ports don't work anymore after that it showed a message of power surge.

  I need to go to the customer Service. Is there a way to retrieve my originial model no and not?

  Any help will be much appreciated.

  Concerning
  lejoe

  A 'bad' Biosupdate does or does not replace the modelnumber of your machine. So you don t have to worry when you give the machine to a service centre, they have the ability to retrieve your serial number with their system and understand the modelnumber of your machine.

  With regard to your USB ports: send the machine to your local concern for service-center and Don t on the modelnumber stuff. Your machine is still under warranty and since they will change about your pcb, your worries on the bad bios system is useless.

  Furthermore, I can't imagine that you seriously a bad bios Flash, since the machine during the biosupdate ususally scream if you try to Flash a bios wrong on it.

  Welcome them

• Computer died. At Acrobat 6.0 and serial number. How can I update to the new computer

  How can I use my serial number for Acrobat 6.0 for the upgrade on my new computer?

  The bad news is that Acrobat 6 is not compatible with any Windows system or a modern Mac.

  The worst news is that you left it about 10 years too late to upgrade, discounts are finished. The version current is DC Acrobat, you must buy or register as a new user. Subscription recommended, more up-to-date and includes future updates.

• I'm having a LOT of trouble to update photoshop elements 14! Help, please. I entered the serial number, but do not click NEXT!

  I'm having a LOT of trouble to update photoshop elements 14! Help, please. I entered the serial number, but do not click NEXT!

  You can use the appropriate link below for your installation files

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
  • Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6.5 | 6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• You want to update of Lightroom 5 in Lightrom 5.7.1. Where to find the file with the serial number?

  LR has bought online an age of time, where can I find the serial number? Updated version 5 has disappeared after the 5.7.1. After the mess with accounts (a while back) at Adobe, I have not entered serial number in my adobe account so there is no entry in my account. Do I have to rebuy it or is there a file on my computer, where I can see the original serial no? I thought that the update will take over the serial number entered once, that he did not know that I have to reintroduce.

  Hi Hondom,

  Please refer to find the serial number of your product Adobe quickly

  It will be useful.

  Kind regards

  Shelly

• Serial number don't recognize for Acrobat 9 Pro (in CS4 MC) after update to 9.5.5

  Hello

  My CS4 Master Collection works on MAC OS El Capitan, except Acrobat 9 Pro. Judgment of the Acrobat 9 Pro at the start.

  I do the successive updates of 9.1 until 9.5.5 (23 updates). Acrobat now accept to start, but he asks me the serial number, and when I type the serial number of my CS4 Master Collection package, it is not recognized.

  Help, please.

  Hi christophel79691303 ,

  Please see this KB article:- https://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html

  https://helpx.Adobe.com/Creative-Suite/KB/invalid-serial-number-CS4.html

  I would like to know if it works.

  Kind regards

  Christian

• How do I deal with the 'there was an error downloading this update. Quit and try again later. "Helps online says wrong serial number, say its good customer service and I come here for help. CS5 installed today on the new PC.

  Today I installed CS5 on my new PC.  Everything is OK.  Run update help PS and received this message:

  CS5 Adobe Extension Manager 5.0 updated

  There was an error downloading this update. Quit and try again later.

  Adobe Illustrator CS5 15.0.2 updated

  There was an error downloading this update. Quit and try again later.

  Update of Photoshop to Photoshop CS5 12.0.4

  There was an error downloading this update. Quit and try again later.

  Photoshop Camera Raw 6.7 update

  There was an error downloading this update. Quit and try again later.

  My serial number Adobe customer service is good and I come here to help!

  Help.

  I am running CS5 on Windows 10.

  [When a staff member requests the information hover private hover over their name]

  [you can then click the Message option in the pop-up window to send a private email]

  [Accident removed long log... Please only send a log of crash to a technician, when asked]

  Cloud & Win10 https://helpx.adobe.com/creative-cloud/kb/Windows_10_compatibility_FAQ.html

  -In addition, only CURRENT products will be tested and updated for compatibility with Windows 10

  - so if you have an older program, update you to Windows 10 at YOUR risk of problems

  -You can get CS6 and previous programs to install and run, or you can not (some do, some don't)

  An idea that MAY work to install or run some programs in Windows 10 old... works for some, not for others

  -http://www.tenforums.com/tutorials/15523-compatibility-mode-settings-apps-change-windows-1 0 - a.html

  - or run as Administrator http://forums.adobe.com/thread/969395 to assign FULL permissions can help... said yet, but sometimes it is necessary for all Adobe programs (this is same as using an administrator account)

  Try to install your updates manually

  Beginning of the updates here and product selection, read to see if you need to install updates in the order of the numbers, or if updates are cumulative for the product http://www.adobe.com/downloads/updates/

• Update from CS to CS2, invalid serial number

  Recently got a new computer and put my PhotoShop CS on it.

  When you are prompted to activate kept to error message.

  Tried the phone. Is no longer valid.

  Chat with a technical support, had CS2 link updated. Downloaded, but now it tells me INVALID SERIAL NUMBER whenever I get my serial number. Tried with and without-'s

  When you download photoshop cs2 here that you need to use the downloaded cs2 and the serial number provided on this page.

  Error: "Activation Server is not available. CS2, Acrobat 7, pass a hearing 3

  Your old photoshop cs/cs2s and serial numbers are now virtual Clipboard.

• Due to the update of my OS, I lost my program. I tried to load the original disc, but the installer asked for a serial number and the serial number only I have is the 24-digit number which didn't work. How can I activate my copy of CS4?

  I lost my Photoshop CS4 due an update of my OS. I used the original disc to load the program. I used my digit S/N (24), but then the installation program asked my serial number, which I did not. How can I get my CS4 activated? Thank you.

  You can try the option Chat here:

  Contact the customer service