Update Windows download updated to 0%

64-bit Windows 7 Home Premium on a laptop Dell Studio XPS16; also have MS Office 2007 Enterprise; Note that the laptop came with Windows Vista 64 bit and I made the Dell Windows 7 64 bit upgrade using disks provided by Dell.  I guess these are OEM operating systems and I don't know if I have the ability to repair the Installation.  I suppose that if I do not have this utility, I have to buy the operating system again in a retail version, huh?

Everything has been perfect so far.

Windows Update seems to have stopped working properly on ~4/16/2010 after installation (according to the timestamp) simultaneous KB979309 and KB978601 indicating a successful installation.

Windows Update detects now correctly that KB979863 and KB981332 remain to be installed.  Download had hung at 0% for 36 hours for these two programs when I decided to try to stop Windows Update with admin privs and copied "windows/software distribution/downloads" at downloads.old and then deleted the contents of the original file 'download '.  By this set of tasks, Services is entered into a 'Stop' for Windows Update state when asked, but never "Stopped" completely.  No errors have been encountered by copying the "downloads" folder in a new folder and then delete the contents of the original.  I then rebooted.  This looks similar to the Nice instructions in another thread.

Windows Update is now auto-run (Delayed) in Services, but the process is now stuck at 5% for the two updates remaining to be installed.  I also downloaded the two files and tried to use the stand-alone Installer, but I encounter an error of "looking for installed updates to update... "that seems to never find what he seeks.

I also tried restoring to a point before that one of these stupid things and, although it seems that restoration is to copy critical files according to the instructions of the screen, the result is that the restore fails despite having tried a few different Restore Points.

Any help with explicit instructions such as those generally provided by PA Bear would be greatly appreciated.  I met a very similar to what 32-bit Vista error resulted in wholesale data loss that I did not repair the Installation on this OEM system either.  Well, I hope I can avoid that in this case.

Thanks to all those who can help you.

Comments: I've been running MSE since the first beta, and I installed it on several of my customers computers when he was released last September. As part of the installation process, MSE presents you with a command prompt (warning) to uninstall your current antivirus application or a security suite before installing MSE.

With respect, I understand your frustration today but since you apparently ignored (or don't pay any attention to) this prompt, you have to assume at least part of the responsibility here. McAfee Security Center and MSE both installed, there's a very good chance that none of them worked properly.

My recommendation (since you asked): Support MS may have other ideas (and you are certainly welcome to their search if & when you still hear support once), but here's how I would solve your problem:

Personal data backup (which none should be considered 100% reliable at this point) then format the HARD disk and do a clean install of Windows 7. In my humble OPINION, a repair installation (upgrade AKA on-site) won't fix!

HOW to do a clean install of Win7: see "using the custom installation option" and formatting the hard drive section of http://windows.microsoft.com/en-us/windows7/Installing-and-reinstalling-Windows-7

Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or one local network (i.e. other computers) otherwise and before using a flash drive or the SD card that is not brand new, or has not been freshly formatted:

4 steps to help protect your new computer before going online
     http://www.Microsoft.com/security/pypc.aspx

NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the removal tool before installing updates and before installing your new antivirus application (for example, MSE).

Norton Removal Tool
     FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

McAfee Consumer product removal tool
     http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility.

You can also contact Dell technical support for assistance with the clean install. And you will find in the appropriate Forum of community Dell Dell and peer-to-peer support: http://en.community.dell.com/support-forums/default.aspx

Good luck!

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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