updates will not install - install.log errors
Hi, since the upgrade to El Capitan (I jumped yosemite and came directly from mavericks) my updates constantly display the following 2 updates available, but I can never get to install
Digital Camera RAW compatibility update 6.17
Update - the voice of Serena 5.0.7
I tried several times to install, but it never works I went to study the logs and found the following in the install.log, looks like that they are no longer does not download properly or somethings wrong with the updates locally or in the store. can anyone suggest how can I fix? Thank you
28 Nov 10:22: 25 softwareupdated Richards-MBP-3 [329]: adding customer SUUpdateServiceClient pid = 759, uid = 501, installAuth = NO = () rights, transactions = 0 (/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.W ebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
28 Nov 10:22: 32 softwareupdated Richards-MBP-3 [329]: SUScan: Scan for pid 329 customer (/ System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
28 Nov 10:22: 32 softwareupdated Richards-MBP-3 [329]: SoftwareUpdate: catalog not modified since the last scan ("4bd7b-524fac3259f80")
28 Nov 10:22: 32 softwareupdated Richards-MBP-3 [329]: SUScan: using catalog https://swscan.apple.com/content/catalogs/others/index-10.11-10.10-10.9-mountain lion-lion-snowleopard - leopard.merged - 1.sucatalog.gz
28 Nov 10:22: 35 Richards-MBP-3 softwareupdated [329]: added versions 117 PPD to/Library/Printers/PPDs/happy/Resources of the cache from 2015-11-24 21:03:19 + 0000
28 Nov 10:22: 35 Richards-MBP-3 softwareupdated [329]: SUScan: scan = 3.8 out of time
28 Nov 10:22: 35 Richards-MBP-3 softwareupdated [329]: (f = 0, d = 0) Scan finished
28 Nov 10:22: 35 Richards-MBP-3 softwareupdated [329]: 8 updates found:
031-04978 | CoreLSKD Configuration data 8
031-26162 | Update - the voice of Serena 5.0.7
031-38723 | XProtectPlistConfigData 1.0
031-41757 | Digital Camera RAW Compatibility Update 6.17
031-44114 | Main Suggestions 715 Configuration data
031-44134. Updated list of Chinese word 4.4
031-44325 | MRT 1.4 Configuration data
031-44426 | The incompatible Extension 3.26 kernel Configuration data
28 Nov 10:22: Richards-MBP-3 36, softwareupdated [329]: updates marked ramps
28 Nov 10:22: 37 softwareupdated Richards-MBP-3 [329]: adding customer SUUpdateServiceClient pid = 759, uid = 501, installAuth = NO = () rights, transactions = 0 (/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.W ebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
28 Nov 10:22: 55 softwareupdated Richards-MBP-3 [329]: could not find in the local product index file 031-41757
28 Nov 10:22: 55 softwareupdated Richards-MBP-3 [329]: could not find in the local product index file 031-26162
28 Nov 10:22: 55 Richards-MBP-3 installed [496]: PackageKit: adding customer PKInstallDaemonClient pid = 329, uid = 200 (/ System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
28 Nov 10:22: 55 Richards-MBP-3 installed [496]: PackageKit: customer withdrawal PKInstallDaemonClient pid = 329, uid = 200 (/ System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
28 Nov 10:22: 55 storeassetd Richards-MBP-3 [399]: SUAppStoreUpdateController: disk space required for updates is: 1542178816
28 Nov 10:22: 55 storeassetd Richards-MBP-3 [399]: SUAppStoreUpdateController: start install session with 031-41757, 031-26162
28 Nov 10:22: 55 softwareupdated Richards-MBP-3 [329]: SUUpdateSession startUpdateForProducts:
28 Nov 10:22: 55 softwareupdated Richards-MBP-3 [329]: SoftwareUpdate: added the transaction [0x2] leading to RAWCameraUpdate6.17 - 6.17, MLVUpdate_en_GB_serena - 5.0.7 28 Nov 10:22: 55 softwareupdated Richards-MBP-3 [329]: could not find in the local product index file 031-41757 28 Nov 10:22: 55 softwareupdated Richards-MBP-3 [329]: SoftwareUpdate: local Invalid or incomplete 031-41757 28 Nov 10:22: 55 softwareupdated Richards-MBP-3 [329]: remove a local product after found to be incomplete
28 Nov 10:22: 55 softwareupdated Richards-MBP-3 [329]: local product removed to 031-41757 (1)
28 Nov 10:22: 55 softwareupdated Richards-MBP-3 [329]: could not find in the local product index file 031-26162
28 Nov 10:22: 55 softwareupdated Richards-MBP-3 [329]: SoftwareUpdate: local Invalid or incomplete 031-26162
28 Nov 10:22: 55 softwareupdated Richards-MBP-3 [329]: remove a local product after found to be incomplete
28 Nov 10:22: 55 softwareupdated Richards-MBP-3 [329]: local product removed to 031-26162 (1)
28 Nov 10:22: 55 softwareupdated Richards-MBP-3 [329]: stop the transaction with ID [0x2]
28 Nov 10:22: 55 softwareupdated Richards-MBP-3 [329]: SoftwareUpdate: removed the transaction in the foreground [0x2]
28 Nov 10:22: 55 Richards-MBP-3 storeassetd [399]: SUAppStoreUpdateController: 031-41757: 031-41757 status (a = 0 x 2): install error (7634302 7634302) 0.0 %-1.0s (error: error Domain = SUErrorDomain Code = 301 "the update was deleted since then be downloaded from the Apple software update server.") UserInfo = {SUErrorUpdateTitle = Digital Camera RAW Compatibility Update, 031-41757 = SUErrorUpdateProductKey, NSLocalizedDescription = the update has been removed since then be downloaded from the Apple software update server.})
28 Nov 10:22: 55 Richards-MBP-3 storeassetd [399]: SUAppStoreUpdateController: 031-26162: 031-26162 status (a = 0 x 2): install error (209616201 209616201) 0.0 %-1.0s (error: error Domain = SUErrorDomain Code = 301 "the update was deleted since then be downloaded from the Apple software update server.") UserInfo = {SUErrorUpdateTitle = voice update - Serena, 031-26162 = SUErrorUpdateProductKey, NSLocalizedDescription = the update has been removed since then be downloaded from the Apple software update server.})
28 Nov 10:22: 56 softwareupdated Richards-MBP-3 [329]: session-idle tasks.
28 Nov 10:22: 56 softwareupdated Richards-MBP-3 [329]: looking for inapplicable local products remaining on the cleaning disc
This procedure will remove some temporary and cache files. The files are generated automatically and do not contain any of your data. Sometimes they can become corrupted and cause problems like yours.
Please, back up all data and read this message before doing anything.
Triple-click anywhere in the line below on this page to select this option:
/var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068
Right-click or Ctrl-click on the highlighted line and select
Services ▹ reveal in Finder (or just to reveal)
the contextual menu.* file should open with a selected subfolder. The subfolder has a long name beginning with "zyx" and ending with "68". Place this subfolder in the trash. Do not move other subfolders with similar names. You may be prompted for administrator login password. Restart the computer and empty the trash.
* If you do not see the item context menu copy the selected text in the Clipboard by pressing Control-C key combination. In the Finder, select
Go ▹ go to the folder...
from the menu bar and paste it into the box that opens by pressing command + V. You won't see what you pasted a newline being included. Press return.
Tags: Mac OS & System Software
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