Upgrade of Windows 8 results in 0kb (empty) scan files, Officejet Pro 8500 A910

Similar Questions

• No functionality to scan HP Officejet Pro 8500 A910 on Windows 7

  I got this printer in use for some time. However, the functionality of the scanner is not available.  I tried to uninstall and reinstall the software several times. HPPSdr.exe HP doctor detects the scanner and talks to her and will scans a page of test successfully. But the HP Officejet Pro 8500 icon doesn't show any scanner feature when you click it. The printer works fine.

  The printer is connected by ethernet to my router.

  Anyone know anything about this? I find it very difficult to find more information about this problem.

  Honza.

  Hi Mika,

  Rwmove the software completely by clicking on start > all programs > HP > HP Officejet Pro 8500 A910 and follow the uninstall option.

  Then go to control Panl > programs and features > uninstall a program and remove reminders of the software (HP Customer Participation, Readi Iris OCR, etc.).

  Download and install the latest version of the software below:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-109378-2&cc=us&DLC=en&LC=en&OS=4062&product=4083969&sw_lang=

  Then look for any change when access to the printing software.

  Shlomi

• HP Officejet Pro 8500 A910 Premium will not send fax from computer with Windows 8

  My printer was working fine on Win XP and I could fax directly from the printer or the computer.  I installed 8 32-bit Windows (I am under an older system that works very well for everything that I use it for - thank you very much) and downloaded the latest driver for HP large & software for Win 8 32-bit.  Everything works perfectly, except for the computer fax.

  If I run the test of the printer fax, the fax test PASSES.  If I run the test fax from the computer, the fax test PASSES.

  If I put documents into the feeder of the printer and use the features of fax printer, it Fax beautifully.

  It's only when I fax from the computer, the screen appears with the status of the queue, then state turns to cancelled each time.

  He has always worked on Win XP.

  The FAX and FAX printer driver for the printer-FAX appeared in Control Panel automatically when I installed the HP drivers/software update.  All the properties of the FAX printer seem good.

  I tried a usb connection and a connection of network ethernet, with the same results.

  Printing and scanning all work fine.  I really like this printer and I love it even more if I could figure out how to get by fax a document from the computer.

  When I say fax from the computer, I mean opening a document saying print, select Fax - HP Officejet Pro 8500 A910, filling the page of information by fax, selecting my cover page options and press send fax.  Everything like I used to do it before I upgraded to Win 8.  When I hit send fax, it is when I get the popup that fax is in queue, then it goes to cancelled.  No error codes are displayed, no clue as to why, no nothing.  If I print the document and put it in the printer tray I can using display printer fax without problem.

  Very weird.

  Well, I spoke with some of the engineers, and they suggested next steps. First of all, here's a thread on a forum of MS on the removal of an alternate driver.

  http://TechNet.Microsoft.com/en-us/library/cc730875.aspx

  Another thing to note is that in Win8, you can easily access the command prompt by pressing the windows key and typing "command prompt".

  In addition, I will PM you walk a few others on the removal of the remains of the software from the back-end of your PC. To be sure, you will need TO follow these instructions to the letter.

  Do these two things and let me know what happens after the installation of the printer again since the direct download link I already provided above.

  Let me know and have a great day!

• OfficeJet Pro 8500 A910 will not scan to folder - Windows 8 Pro

  I upgraded my HP M9500Y PC from Windows 7 to Windows 8 Pro.

  My printer is HP OfficeJet Pro 8500 A910.  In Windows 7, all the functions of print/scan/fax worked perfectly.

  Windows 8, printing without problem, however, analysis of the file function fails.

  When a document is scanned, the printer seems to be analysis correctly, but the destination folder contains a file of length zero with the new file name.  I tried the formats PDF and JPEG scans.  All attempts to produce files of length zero in the destination folder.

  I tried to change the path of the destination folder by replacing the address IP for the name of the PC, but that made no difference.  The destination folder is shared correctly on the Windows network and the configuration utility based on the web of HP for the digitization of records indicates that all tests have passed.

  What is the sequence of installation for Windows 8 will accept scan-to-folder operations.

  Hello

  You have the latest firmware installed on your printer?

  http://support.HP.com/us-en/document/c02830943

• Cannot install Officejet Pro 8500 A910 on the network in my laptop Windows XP

  
  

  Resolved, not resolved.

  I talked to HP technical support. The Officejet Pro 8500 A910 will not install on Windows XP (at least the home edition) when networked through a router. It will install via USB. I uninstalled the program and reinstalled with only USB connected to clear all printer/scanner of network information. Product support claimed it would install through an ether net cable connected between the printer and the computer, but it does little good if you need internet access.

• Windows Vista 7 and HP Officejet Pro 8500 A910 connected wireless but does not properly

  I just moved in with roommate and wireless to connect to Windows Vista 7 with HP Officejet Pro 8500 A910... when I select print test page or a document to print, the printer and the computer are connected and respond, but instead of the test page or document the printer starts printing of dozens of pages of AI computer jargin: % BeginProlog %. : file Pscript_WinNT_ErrorHandler 5.0 0/currentpacking where{pop/oldpack...etc etc... This jargin continues for more than several pages. Anyone know what is the problem and how to fix?   Thank you, cropcircleguy

  Hello

  Please visit the link below to fix the problem.

  http://whp-Java.extweb.HP.com/ewfrf/wc/document?DocName=c01954177&LC=en&cc=us&DLC=en

• Windows Server 2008 OS is not acceptable for Officejet Pro 8500 has more

  I am installing an Officejet Pro 8500 has more on a network that contains just a Windows Server 2008 R2 (64-bit) computer and a bunch of zero clients.  I read the document "installation of the software of the printer on Windows Server 2003 or 2008" including the updated title hope in my heart.  Unfortunately when I followed the instructions to install from a. MSI file, I get an error message saying "this computer's operating system is not supported", as can be seen in

  https://www.dropbox.com/s/oi3ur31frg8dhi3/HP%20error%20via%20MSI.PNG

  I am able to print to this device I have widower of drivers from Microsoft Update, but I want to be able to scan with it.

  I solved this problem by installing the complete package on a Vista laptop then set up a network folder on the server for the scanned images.  I then unplugged the laptop from the LAN and now I can scan using the front panel of the printer/scanner and images appear on the shared folder of Server 2008.

• HP Officejet Pro 8500 A910: why can I only print in black when a color cartridge is empty?

  my yellow ink is empty.  I have a new 8610 to install but to print in black only to use this ink.

  The Officejet Pro 8500 (like the Officejet Pro 8610) has separate printheads and ink supplies, with "plumbing" to connect.  You have color ink available to keep the print head and plumbing butcher, even if you are printing black only (and in your case you don't care is if the color print heads clogged).

  See here for more information on how the ink is used.  Officejet Pro printers are IIC in the terminology of this document.

• Officejet Pro 8500 A910 series: 10 Windows drivers for Officejet Pro 8500

  Where can I find the drivers I need for Windows 10? (I think that 64 - bit, but maybe 32 bit, how can I know?)

  Since the installation of 10 windows, windows drivers 8 that makes the printer function, seem outdated or deleted?

  There must be an easy way out of it, but I did not succeed to find.

  Thanks for your support!

  Alaskis

  Hi @Alaskis1,

  I can help you get the full functionality of the software and the driver for your Officejet Pro 8500. You can use either software package provided on the page of the HP driver or the printer Installation Wizard.

  You can download and install from here: file name: OJ8500_A910_1315 - 1.exe, or as stated, you can download and run the HP printer install wizard for Windows

  The HP printer for window installation wizard was created to help Windows 7, Windows 8, and users Windows 8.1 download and install the latest and most appropriate HP software solution for their HP printer.

  Please let me know if that solves the problem, or if you want additional help. Thank you!

• How to download the windows software for printer officejet pro 8500 A910 8

  I have a HP OfficeJet 8500 A910 Series all-in-One printer and it will not install on my computer windows 8. Anyone know a way I can do this or somewhere online that I can download the appropriate software necessary?

  Hello

  You can download the full installer of features from the following link.

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-109378-2&cc=us&DLC=en&LC=en&OS=4132&product=4083969&sw_lang=

  Kind regards

  DP - K

• HP Officejet Pro 8500 A910 won't print web pages in 10 Explorer with Windows 8

  New computer of windows 8 with Explorer 10.  All other computers print fine with my 8500 Pro but it will not print anything except the headers and footers of web pages.  I have chosen European Windows so this isn't the issue.  Other programs work just fine, just not Explorer web pages, for example Google directions.  It's a pain.  I tried to uninstall and reinstall the printer, but nothing seems to work.  Can you help me?

  Hi RufusE,

  I see that you are experiencing printing problems.  I would try using a different driver

  Another driver

  Let me know how it goes.

• How is my scanner HP Officejet Pro 8500 all-in-one will not work on Windows 8?

  I just upgraded to Windows 8. My HP Officejet Pro 8500 A910 all-in-One printer works fine, but the scanner won't. I get an error message that says: cannot find the scanner. What can I do to correct this situation? HP has a driver that works with Windows 8?

  Did you uninstall this printer before the upgrade to Windows 8?

  If not, then I uninstall the software for the 8500 A910 and reinstall with the drivers up to date.

  The link here for the driver for the 8500 A910 page has e-all-in-one

  You can also get drivers for HP printers in Windows 8 by using the HP printer installation wizard.

• OfficeJet Pro 8500 A910g: OfficeJet Pro 8500 software on Windows 7

  I use this printer for about three years, and about a year, when I clicked on the icon of the software OfficeJet, or tried to run from the program list window, nothing happened.  A HP support agent sent me a link to the "HP Print Scan doctor and", and that fixed it.  A month ago, it's the same thing.  I uninstalled all the HP software associated with the printer and went to HP.com and downloaded a new full version of the driver installed, then restarted the computer.  The same thing happens again.  I can print anything from the PC and use the front panel of the printer to scan the items, but by clicking on the icon HP Officejet does nothing.  When I run the "doctor HP Print and Scan" and make a analysis test, the scan window goes up on the PC and allows me to scan and save any document on the glass or in the charger without any problem, but even after I do that, clicking on "OfficeJet Pro 8500 A910.exe" does nothing.    I use Eset smart security 8 software and SpyHunter, but even with them turned off during the download and installation, and while I try to run the software of the printer, nothing changes with this problem.

  I saw someone post this question on the line.

  Hello

  Try to install the following hotfix:

  http://support.HP.com/us-en/document/c03640384

  Once you start the patch, let a few moments and try to launch the HP software again, it should not be a quick after launching the patch.

  You can see any difference?

• HP Officejet Pro 8500 has more: I need help to setup windows fax and scan on a network wireless home

  I'm stuck in the box of / address of the fax server in the Windows Fax and scanning configuration wizard. Where can I get this information? I think I can finish with this info.

  Hello

  Windows Fax and Scan allow scanning from Windows, fax of the printer can be done by the HP Officejet Pro 8500 A910 software or Print Fax - printer HP Officejet Pro 8500 A910.

  Windows Fax and Scan to allow fax when your PC is equipped with a fax modem that you can find below:

  http://Windows.Microsoft.com/en-us/Windows/set-computer-send-receive-faxes#1TC=Windows-7

  Follow page 58 of the user guide below to send a fax from your computer using the HP device all in one:

  http://h10032.www1.HP.com/CTG/manual/c02668142

  To receive faxes on your PC follow the section "to set up fax to PC (Windows)" on page 69 of the instructions.

  Kind regards

  Shlomi

• Since the upgrade to windows 8.1, I see not all files in the files window the.

  I have recently upgraded to windows 8.1 and not see my files the in the files window. All remote files for all remote sites are visible.

  If I change my sites under view local get error thet dreamweaver cannot hide not day

  Hi Nancy

  Just in case where it is interesting.

  As Dreamweaver reloaded after disable in windows 8.1.

  Cannot start the program. decided to make a great red wine.

  This morning adobe has been updated with patches.

  Always the same situation but the program works now.

  I went in option files and merge conflicts unchecked hide folder and all the files appeared.

  Don't know why it should influence the demand but hey ho sound now work

  Thanks again

  Terry