upgrade to Capitan but App store closed by itself!
This happened to anyone before? Must something be fixed before you do the upgrade? Is the average one hour and 15 minutes download time? This is what it says for mine before it unexpectedly closed. It is the same for all Macbooks or time is consistent with the version you have? Thank you very much!
There may be something else going on in your computer, then before attempting to upgrade
beyond this series of circumstances which would only mask underlying causes for us help
Get some vague ideas of what can happen in the computer now, consider creating a
Report of Etrecheck; See what it's all here: http://etrecheck.com/#about
Several places you can look inside the Mac OS X without such a useful non-invasive application free
for information, but this point makes a copy/paste of output that can be added to any post.
I searched a bit on the year of construction of the MacBook model in question. The main
question would be to see what happens inside the unit now, because a problem now would certainly be
must be resolved before any new installation of OS X. Also, once upgrade you to a later version of OS X
There's a good chance many legacy applications will also need to latest replacements.
Good luck!
Tags: Notebooks
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Bertieandrose,
Welcome to the HP Forum.
The upgrade to Windows 8.1 could have mistaken your app Store of Windows.
Try / review
- Create a Restore Point: create a restore - Win7 Point OR create a restore point Win8
- Ensure that all of your Windows updates for Windows 8.1 news have been installed. This is a must-do. Even if you're usually afraid of the presence of updates of Windows running on your computer, this isn't the time to be shy - after an upgrade to the version of the operating system, you run the updates.
NOTES:
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------------------------------------------------------------------------------------------------------------
Example:
Click on the Thumbs-Up Kudos to testify and say thank you.
While I strive to reflect best practices of HP, I do not work for HP.
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Same as all the other files, drag it to the trash
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Try to install the update combo independent 10.11.6, of the App Store.
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Force to leave the Mac App Store app by following the directions below:
1. Select the Apple menu () in the upper left corner of the office.
2. Select Force Quit... menu option.
3. Select App Store in the list.
4. Select force quit in the lower right window of Applications to leave power.
Then, restart your computer. Once your computer has restarted, open the Terminal application and restart the dock with the instructions below.
1 type killall Dock in the Terminal window.
2. press the enter key.
Now try to redownload OS X El Capitan on the App Store. If this did not resolve your issue, continue to the next step.
Before you continue, make sure that all your data is backed up. If you do not have a backup, you can make a Time Machine support. For more information about how to back up your Mac with Time Machine, read the Apple Support article linked below.
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1. exit the App Store application.
2. start the Terminal application.
3. Select all the commands below.
4. press the command key and the C key for copy orders.
5. ensure that Terminal is the application active and press the command key and the key V to paste the commands into the Terminal.
6. depending on your version of OS X, you can see some "File not found" messages in the Terminal window. These can be ignored safely.
7. try to restart the download again.
RM - r ~/Library/Caches/com.apple.appstore
RM - r ~/Library/Caches/com.apple.storeagent
RM ~/Library/Preferences/com.apple.appstore.plist
RM ~/Library/Preferences/com.apple.storeagent.plist
RM ~/Library/Cookies/com.apple.appstore.plist
If your problem is still not resolved, continue with the steps below.
Force quit the Mac App Store. Then, restart your Mac. Login to your user account and then open system preferences. Open users and groups and create a new user account (make sure that it is an administrator account). Shut down the computer and start it up again. Log in new user account. Download OS X El Capitan under the new user; This can work and allow you to download OS X El Capitan.
Let me know if this solves your problem. I hope that you found this information useful.
Best regards
Austin
I hope you find this information useful.
Best regards
Austin
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Scroll down to How to get El Capitan
The link in the first point will take you to the download from the App Store.
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