Upgrade Windows 10 fails

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• HP 8000 Elite USFF: upgrade Windows 10 fails HP 8000 Elite USFF

  Got Windows Update to upgrade and decided to move to 10 Windows on a PC here in the office.  Attempted of the implemented installation of download, but it has failed, then downloaded the multimedia authoring tool and downloaded and burned to DVD a .iso for installation.  Returned to the place in the upgrade, but once again, he failed.  The message is "installing Windows 10 failed".  It is in a small white box.

  What are the options here? I tried the BIOS updates after reading that an older BIOS could be the source of the difficulties, but I can't make heads or tails of what exactly is the update of the BIOS it if there is one.  There are 5 downloads under the heading of the BIOS.

  I'm willing to do whatever I have to do to get there, but I don't know what I should try next.  I saved before allowing updates W10 and begin the process, so it's not a problem.  I can Flash the BIOS or something else if necessary, just need advice.

  Any help much appreciated

  I assume you are running Windows 7 Pro desktop 8000 Elite. If so, the latest version of the BIOS is rev 1.14 and can be recovered from http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=4065880 & swItemId = vc_156854_1 & swEnvOid = 4060

  If you download and run the Softpaq BIOS, simply follow the instructions to install and reboot

• HP Envy 2000: upgrade Windows 10 failed, cannot recover Windows 8

  I upgraded a friends laptop to Windows 8 to 10 of Windows, installing it was downloading on partition recovery and run out of room, I created a USB key from the recovery partition and then formatted recovery disk to see if that would solve the problem. Again, I tried the upgrade, everything went very well with the upgrade until it has restarted to complete the installation, then he projected black. Then I returned to a previous version of Windows but it didn't restore properly, I used the USB recovery that I created and after a diagnosis and try a few things I finally to reset. I then tried the upgrade again after checking that everything was fine, she doesn't have to install again. Now, I can't get Windows 8, I can start Recovery USB but when I choose to update or choose to reset the PC it says it fails, I have does not have this issue before, refreshed and reset without a problem the first time, but it does not work now. I do not have and did not change anything in the whole process, just tried to upgrade, then recovered, then tried to upgrade again, now the recovery does not work.
  
  Any ideas?

  I solved it by running the clean command on drive C, and then he helped the method Reset PC works, then chose to repartition the disk. Completely restored by now.

• Upgrade Windows 10 failed C190012F

  I post a new topic because I have simply not been able to solve these problems little matter what I tried.

  At this point, I'm thinking a clean installl, but that would require me to reinstall virtually everything (which is a LOT).

  I went through endless discussions on this issue and several other forums and tried everything without success.

  Things like:

  Delete whats downloaded and start again (I partially downloaded W10)

  Remove my HARD drive, so I only have my C SSD drive

  Start in safe mode

  Manipulation of the registry

  etc etc.

  The problem

  I have a partially downloaded W10, the rest is 2.5gig. When I download everything works fine. It restarts the operating system, but then I'm back to where I started. Download the 2.5gig repeatedly. I get this message of failure in windows update

  Fail code C190012F

  

  Now, I've seen this thread c190012f thread Microsoft

  you want the event logs. However I won't be playing with Live-ID.

  Also why I would replace the Secirity of security Norton, norton is much better. I can however disable for the upgrade.

  I downloaded relevant newspapers and information system

  Dxdiag and events

  Hope you can help.

  While I'm waiting, I'm going to try to continue to update windows

  Kind regards. Martin

  Hi Martin,

  Thank you for the update.

  • How do you have downloaded Windows 10?
  • How are you trying to install?

  Step 1: Download the windows 10 ISO

  Refer to the article below and download Windows 10 ISO using media creation tool.

  Download Windows 10

  Step 2: Make a USB bootable flash drive

  See section to download the Windows USB/DVD download tool to transfer the ISO on a USB flash drive to make it bootable device.

  Windows USB/DVD download tool

  Important: Ensure no data in a USB flash drive before you make it bootable device. If you have any data, save it as a result.

  Now, change the boot priority in the BIOS and then restart the computer, so it would start directly from USB/DVD.

  Important: BIOS change / semiconductor (CMOS) to complementary metal oxide settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS/CMOS settings can be solved. Changes to settings are at your own risk.

  I hope this helps.

• Windows Update is broken; Upgrade Windows 10 fails

  So I did a few puzzles for a while. After discovering a driver which prevented my upgrade of Windows 10, I made the installation of ISO and ended up with a computer that had no compatible driver.

  Actually, this problem can be my laptop (ThinkPad X130e Windows renovated 7) is simply not compatible with windows, I noticed that Windows Update continues to say that it is impossible to install the important updates while the system uses certain services not matter what I do. I tried:

  -Restart

  -Reboot from a clean boot (in accordance with the procedures of Microsoft)

  -Flush out the Windows Update C:\Windows\SoftwareDistribution files

  -Rename files of the said

  -Deletion of records of such

  Is not a question, the question remains the same and I can not install my updates.

  Please note that from this moment, I don't have that 11 updates Microsoft .NET Framework 4.5.2. Not a SINGLE update was done on my computer, so what makes the attempt to installing Windows 10, when returning to Windows 7, it proceeded to abolish all my updates hard and left me with a computer vulnerable and partially useless.

  What am I supposed to do? Run a new installation? It stands at the moment, I'm once again... but I'm pretty frustrated broadly and unstable Windows Update was for my laptop Lenovo.

  Please run the Windows Update Troubleshooter:
  http://go.Microsoft.com/?linkid=9830262

  Please provide details of any problem it reports as not fixed.

• I want the 10 upgrade window, but it fails.

  * O.T. > window 7

  I want to upgrade window 10 I tried but fail

  I suggest you to download the tool for creating Windows Media 10 ISO and make a place in upgrade.

  Download the update of Windows Media Player 10 tool creation build 10586:
  http://www.Microsoft.com/en-us/software-download/Windows10

  How to download an ISO using media tool:
  http://www.tenforums.com/tutorials/9230-Windows-10-ISO-download.html

  How to make a upgrade in Place using method 1:
  http://www.tenforums.com/tutorials/16397-repair-install-Windows-10-place-upgrade.html#step6

  If this does not work please provide more information for your issue to be diagnosed.

  Restart your computer and wait 20 minutes for the system to operate before you download information. When the review much, not Event Viewer log files all problems show in the period immediately after the computer has booted.

  Please provide a copy of your system information file. Type the system information in the search box above the Start button and press the ENTER key (alternative is select Start, all programs, accessories, System Tools, system information). Select file, Export and give the file a name noting where it is located. Not to place the cursor in the body of the report before exporting the file. The system creates a new information file system each time system information is available. You must allow a minute or two before the file is completely filled before exporting a copy. Please download the file to your OneDrive, to share with everyone and post a link here. If the report is in one language other than English, please indicate the language.

  Please download and share with everyone a new copy of your log System of your event viewer on your disc one and post a link here. It allows to avoid confusion if you delete all previous copies of the log files of your OneDrive.

  To access the system, log, select Start, Control Panel, administrative tools, Event Viewer, in the list on the left of the window, expand Windows logs and select System. Place the cursor on the system, select the Action in the Menu and record all events like (the evtx default file type) and give a name to the file. Do not offer not filtered files. Do not place the cursor in the list of reports before selecting the Action from the menu. Do not clear the logs so that you have a persistent problem.

  For assistance OneDrive see paragraph 9.3:

  http://www.gerryscomputertips.co.UK/MicrosoftCommunity1.htm

• Pavilion dm1: failed upgrade Windows 10 other dm1

  Upgrade Windows 10 would not move on my Pavilion dm1 (A1N56AV) after you fix all of the problems identified by the Support Assistant and Forum.  It hangs at "working on it..." "Downloaded ISO upgrade of Microsoft, engraved on DVD and ran from the DVD. Seemed fine until he asked for a product key Windows 10. Suspected that my Windows 7 64-bit edition unit bombed a mass program affecting the eligibility of license. You want to confirm this!

  I tried a "clean install" as well, and got stuck in the product key.  It must be installed as an update of the support of Windows Setup https://www.microsoft.com/en-gb/software-download/windows10 the upgrade with exisiting Apps or in my case only sucessfully but keeping all files on my DM1.

• Pavilion mini Office 300-019: failed to upgrade windows 10

  Unit does not level / Always comes up with error code 80240020.

  the unit is only 3 months why old all the problems?

  All drivers have been updated.

  Current operating system is 8.1 64-bit

  Here are some tips that I found in the microsoft forum and hope this will help you

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_10-win_upgrade/Windows-10-failed-to-install-error-code-80240020/9d69a99b-1851-4464-B10B-e69946993e78

  Good luck

• VMware tools will not install on Windows 2000 comments: "Setup failed to upgrade windows install.

  Just installed VMware player 5.0.0 on a host windows 7 to run a guest OS for win2k.  Going to install VMware tools, the installation program starts as expected but gives the error dialog box, ' the installer could not upgrade windows install "and closes.  How can I install VMware tools?

  See attached screenshot.

  Thanks in advance.

  Service Pack installed inside the 2 k VM?

  AFAIK the installer needs to SP 4

• Pavilion 6650z: upgrade Windows 10

  I was wondering if an upgrade to Windows 7 SP 1 Windows 10 could prove useful. My desktop computer Pavilion meets all the hardware requirements to run Win 10. It's a CTO in January 2011.

  I've already tried an update to Win 10 on-site the weekend of the new year, earlier this year. While the update process, the indexing for my Corel Photo Paint Shop Pro X 3 process lasted several hours with no end in sight. It is at this time that I decided to go back to Windows 7. Could not find the link "back to the previous Windows" in the Windows 10 settings, I used my system recovery disks to reinstall factory on my Pavilion.

  Before considering a new attempt to upgrade Windows 10, I would like to know if it's worth my time and effort to install Win 10. Also, I would like to know which is better: an upgrade in place against the clean install.

  I read Windows 7 machines that met in the hardware configuration required to win 10 has failed as well in the upgrade process, that the results are mixed at best.

  Thanks for your help.

  Westin doc

  Doc-Westin

  You are right to be cautious about making the upgrade of Win10 on a Win7 PC.

  I did it on several\ PC Win7 and it completely trashed both of them - where they were to be restored to factory settings to restore operation.

  I wrote the following to inform people about the measures to be taken during the upgrade PC Win7 to Win10...

  Desktop computers older Win7 tend to fare badly when upgraded to Win10 - mainly due to lack of HP Win10 drivers for older hardware.
  
  If you are determined to upgrade to Win10, you must be willing to do four things:
  (1) do a full image backup of disk external drive or USB stick, capacity
  (2) changes to the reserved system partitioning hard disk recommandΘes mΘthodes,
  (3) use a different approach and maybe more than one, as Windows Update to do the upgrade,
  (4) prepare for a clean install.
  
  ---------------------------------
  1: backup of images:
  This is VITAL, because the machine is doomed to failure of the upgrade, and when that happens, you will learn that GoBack to Win10 function is NOT reliable, and that can leave you with a corrupt machine that will require the factory reset and lose all that on it, to get it working again.
  
  You can avoid this by making an image backup to an external hard drive or a USB drive using Macrium reflect (MR), which provides a FREE version that can be used to image and restore partitions or drives together.
  
  What I recommend is the following:
  (1) download and install Macrium reflect (MR)
  (2) run M. and choose the option: "Create an image of the partition (s) required to backup and restore Windows" to write a full backup to an external drive or USB key
  (3) use the option to create a CD or a USB startup key
  
  NOW, you have the means to restore a full system that works for the external hard drive or USB key in a few minutes.
  ---------------------------------
  2: System reserved for resizing:
  There is a small partition on the HDD with Win7 preinstalled machines known as system reserved.  It is something known as the boot loader code.  There is 100 MB format: all that is necessary for Win7.  But Win10 needs 350 MB and, in some cases, is NOT able to resize it on its own.  IF this happens, you must manually use a partitioning tool to resize it yourself.
  ---------------------------------
  3: use a different approach to upgrade:
  Windows Update is the simpler, but less reliable, way to do the upgrade from Win10.  A much better and more reliable way is to use Microsoft Media creation tool: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10 choose the upgrade this option now PC.
  
  After all this, you know that MS install drivers with only the most basic features.  Given that HP does not have drivers for your PC Win10, this limited functionality is the best you're going to get.  HP does not actively write new drivers from Win10 for the old PC Win7.  To keep all the features of your PC, your best shot is NOT to upgrade to Win10.
  ---------------------------------
  4: be prepared to clean-install:
  If you do all this, and after the upgrade, your PC works partially, this means that the upgrade is not well and stuff is still there the previous OS corrupt the functionality of Win10.
  
  You MIGHT be able to solve the problem in fact a clean install of Win10. Problem is that, often, a clean-install does not recognize prior activation, even if it should. So, before doing the upgrade, follow these instructions on the community forums Win10 on creating a genuineticket.xml file: http://www.tenforums.com/tutorials/23354-clean-install-windows-10-directly-without-having-upgrade-first.html
  
  You need more later to activate your pc Win10 after the installation of clean.
  
  -----------------------------------------------

  Good luck
  ========================================================================
  I'm a volunteer and I do not work for, or represent, HP.
  ---------------------------------------------------------------
  If my post helped you, please click on the Thumbs-Up symbol on my post to say thank you.
  If my posts resolved your issue please click "accept as a Solution.
  ========================================================================

• HP Pavilion x 2 10-n011nl (Suns: laptop locked after upgrade windows 10)

  Two days ago, I bought a HP Pavilion x 2 (red sunset) 10-n011nl and immediately I started upgrading Windows 10. This medication is ok (no error message), but the first new starting system, the machine is in a loop! Only a black screen with white logo of HP and animation circular points. It is impossible to stop this, none CTRL-ALT-DEL or other. I have to wait for low battery condition (more then 6 hours!).

  And even once, he repeats the loop.

  What can I do?

  Thanks in advance

  Because it is new, maybe start to type Esc as soon as you press the button start.  That should bring up a menu before starts the boot process.  In this menu, click F11 to run the recovery.  Who will restore the PC to 'new factory' and retry the upgrade of Windows 10.  You might want to try the media creation tool page, if it fails again.

• am dat upgrade windows apoi dat sistem if iam acum nu may pot the restore key shimmb

  am dat upgrade windows apoi iam dat sistem restore iar cand imi dau upgraded AI same cod da sal schimb naked ca vreau EU is upgradeaza if nici numi apare pagina his pun cod alt imi arata fail celalalt cod cu toate ca numai a data of prima fost bun

  Hello

  See this page to select your language:

  http://support.Microsoft.com/common/international.aspx

  ====================================

  Or sorry that it is area English.

  On the top of this page of answers (English) v -click and set your language.

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Windows Update fails to check for updates on Windows 7 Ultimate 64 bit.

  Windows update fails with error code "c80003fa" or full "0xc80003fa". The search for answers from Microsoft and google provided a few resources, but nothing about the 64 bit version of Windows 7.

  The 'Automatic update' service is also absent from the services.msc

  This I think if applies also to Windows Live Messenger not me open a session because of an error "8e5e03fa."

  I can provide WindowsUpdate.log on request.

  Thank you

  ... I have not an antiviral program installed. Nor I have ever not to mention that the default windows Defender. Who now can not upload...

  Windows Defender is NOT an antivirus application.

  You see the effects of the hijackware infection give.

  Backup of personal data (which none should be considered 100% reliable at this point) then do a format and clean install of Windows.  Please note that a repair installation (upgrade AKA on-site) won't fix this!

  Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or a network otherwise and before using a USB key that is not brand new, or has not been freshly formatted:

  5 steps to help protect your new computer before going online
       http://www.Microsoft.com/protect/computer/advanced/XPPC.mspx

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Windows Update: failed. __Code 643 windows Update encountered an unknown error. _ * AND * __I cannot repair Windows 7 with the disc either. My guess is: these issues are related...? __

  I have THREE questions which PEUVENT all be linked togther... What do you think?

  [I am slot as Windows 7 Ultimate (free upgrade to Dell PC w/purchase) on a Dell 64 bit PC XPS435]
  I've upgraded from Vista about 3 weeks ago.

  #1 - Two weeks ago I had a problem with the installation of Nero/LiquidTV-TiVo to my PC... (this is also when the problem started).
  To get the "Nero" thing figured out, I took the advice of someone on the Forum/Blog of Nero. The person has provided a lenghty explanation how to uninstall LiquidTV completely by removing the registry files... I don't really know what I'm doing in the registry, but everything that I helped my problem of Nero, but I couldn't tell you WHAT I deleted OR if I have deleted any bad subfolders or whatnot!... the next time I started my PC is when the NEW NUMBER is right.

  #2 - On my next BOOT, Windows Update has found an IMPORTANT update:

  A security update for Microsoft XML Core Services 4.0 Service Pack 2 for x 64 systems (KB954430)

  .. .and it fails every time, it tries to install saying this:

  Windows Update - failed

  Code 643 Windows Update encountered an unknown error.

  "Get help with this error" provides little or no help... but it says this:
   "WindowsUpdate_00000643" "WindowsUpdate_dt000"
  
  All the research I did, the problem seems to be with Microsoft .NET Framework... .and all the solutions I found talking about it, "UNINSTALL all THE .NET FRAMEWORK & REINSTALL" ... I tried and there is no .NET Frameworks listed in Add/Remove, and when I press on ' VIEW INSTALLED UPDATES'... " on my PC it says, "no updates are installed on this computer"... what the _____?

  #3 - Today, I thought I would just pop the WINDOWS 7 installation disc and do a repair/upgrade... It will not be upgraded.
  He cycles most of the way through, then he Has STOPPED and says this:

  The following problems prevent upgrade Windows. Cancel the upgrade, perform each task, (it lists only a SINGLE task), and then restart the upgrade to continue.

  • Windows needs to be restarted if necessary to system files can be changed before you continue.

    Does not help restart. He tried 3 times and he ends up doing the same thing.
    Is it possible I deleted something out of the register so far here and which is cause of all this?
    If so, is it possible to fix WITHOUT doing a new install of Windows 7?
    OR... anything can be a problem... Please HELP!

    (And please note: I am a first year student college with specialization in computer science... but I just started last semester, so I don't know what I should... yet. - though, I SHOULD have known better than to mess with the registry!) My bad).

    Thanks a lot for your time in advance, and I look forward to hear from you!  VikeMike4
    

  Erwan,
  You must read this entire thread and the State, if you have tried the steps listed here or that you tried to fix the problem.  Take a look at this article, because it has a solution for 643 errors: KB971187
  Mike - Engineer Support Microsoft Answers
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Windows Update fails with the error 'WindowsUpdate_0000057E '.

  I have windows vista, but my microsoft office is 2002.

  For the latest updates of the week 2 windows keep failing.
  1 security Update for Microsoft Excel 2002 (KB959988)
  2. Update for Office XP (KB933388)

  Whenever the update fails, I get the error "WindowsUpdate_0000057E".

  I'm not good with computers and need help on how to fix this...
  

  

  When you try to download an ActiveX control, install an update to Windows or to a Windows component, install a service pack for Windows or to a Windows component, or install a Microsoft or third-party software, you may experience one or more of the following symptoms:

  • You may receive the following error message when you try to install a program or update:
    Digital signature not found
    The Microsoft digital signature affirms that software has been tested with Windows and that the software has not been changed since then, it has been tested.
    The software you are about to install does not contain a Microsoft digital signature. There is therefore no guarantee that this software works correctly with Windows.
    Package name
    If you want to search for Microsoft digitally software signed, refer to the Windows Update Web site at http://windowsupdate.microsoft.com to see if one is available.
    Do you want to continue the installation?

    If you click Details, you receive the following message is displayed:

    Microsoft Windows
    The signature on the software package you want to install is not valid. The package is not signed correctly.

    After you click OK in the first error message dialog box, you may receive a message that States that the installation was successful, or you may receive the following error message:

    Name of the Update Package
    The cryptographic operation failed due to a local security option setting.
  • When you try to install an update or to install a service pack, you may receive an error message that is similar to one of the following:
    • Name of the Update Package
  
  The Setup program could not verify the integrity of the file Update.inf. Make sure the cryptographic service is running on this computer.
• Failed to install catalog files.
• The software you are installing has not passed Windows Logo testing to verify its compatibility with Windows XP. (Tell me why this testing is important).

  This software will not be installed. Contact your system administrator.

• The software you are installing has not passed Windows Logo testing to verify its compatibility with this version of Windows. (Tell me why this testing is important).
• When you try to install a service pack Windows XP, you may receive an error message similar to the following:
  Service Pack 1 Setup could not verify the integrity of the file. Make sure the cryptographic service is running on this computer
• When you try to install Microsoft Data Access Components (MDAC) 2.8, you may receive an error message similar to the following:
  «"" "INF. cause installation failure: the timestamp signature and/or certificate could not be verified or is incorrect.»»»"
• The %WINDIR%\System32\CatRoot2\Edb.log may reach 20 megabytes (MB) even though the file is typically less than 1 MB.
• When you try to install a package from the Windows Update Web site or the Microsoft Update Web site, you may receive a message that is similar to the following:
  The software has not passed Windows logo testing and will not be installed.
• When you examine the file % systemroot%\Windowsupdate.log, you should see an entry for one of the following errors:
  • 0 x 80096001
  • 0 x 80096005
  • 0 x 80096010
  • 0x800B0001
  • 0x800B0003
  • 0x800B0004
  • 0x800B0109
  • 0x8007F0DA
  • 0x8007f01e
• When you use Microsoft windows update on a Windows XP-based computer, the update process may fail and you may receive an error message "0x8007f007". This can happen regardless of what type of update you select.

The Svcpack.log file may contain entries that are similar to the following:

937.406: GetCatVersion: failed to retrieve version information from C:\WINDOWS\system32 \CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.0.scw.cat with error 0 x 57 937.437: GetCatVersion: failed to retrieve the version information of C:\WINDOWS\Tmp.0.scw.cat with error 0 x 80092004 940.344: InstallSingleCatalogFile: failure failed for Tmp.0.scw.cat; error = 0xfffffbfe. 940.344: DoInstallation failed failed: STR_CATALOG_INSTALL_FAILED 955.125: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine, 0 error value x 2 955.125: DoInstallation: has no cancellation of registration of spuninst.exe for recovery. 962.656: cancel registration of uninstall-> Windows Server 2003 Service Pack, 0 962.656: impossible to install catalog files. 1448.406: message displayed to the user: cannot install catalog files. 1448.406: user Input: OK 1448.406: Update.exe extended error code = 0xf01e 1448.406: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.
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CAUSE

This problem may occur if one or more of the following conditions are met: Log...
This problem may occur if one or more of the following conditions are met:
• Log file or database corruption exists in the folder % Systemroot%\System32\Catroot2.
• Cryptographic services is set to disabled.
• Other Windows files are corrupted or missing.
• The timestamp signature or the certificate cannot be verified, or is incorrect.
• The hidden attribute is set to the folder %windir%, or one of its subfolders.
• No unsigned installation behavior group policy setting (Windows 2000 only) is set to do not allow installation or warn, but allow installationor the policy of binary value is not set to 0 in the following registry key:
  The HKEY_LOCAL_MACHINE\Software\Microsoft\Non-Driver signing
• The group policy enable trusted publisher lockdown setting is turned on, and you do not have the appropriate certificate in your trusted publishers certificate store. This group policy setting is under User Configuration, under Windows settings, Internet Explorer Maintenance, under Security, under Authenticode settings in the Group Policy MMC snap-in.
• You install Internet Explorer 6 SP1 and the update of security 823559 (MS03-023) is installed. For more information about this issue, click on the number below to view the article in the Microsoft Knowledge Base:
  828031 (http://support.microsoft.com/kb/828031/) error "the software you are installing has not passed Windows Logo testing...". "message when you try to install Internet Explorer 6 Service Pack 1
• The software distribution folder is corrupted.
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RESOLUTION

To resolve this problem, use the following methods. Once you perform the operations...
To resolve this problem, use the following methods. After completing the steps in each method, check to see if the issue is resolved before you go to the next method. If the problem is resolved by any method, you do not have to use other methods.

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Method 1: Rename the Edb.log file rename the Edb.log file, and then try again to install the program. To rename the Edb.log file, follow these steps:

1. Click Start, click run, type cmd in the Open box, and then OK.

   Note On a Windows Vista-based computer, click Start, type cmd in the box to search for text and right click on cmd.exe, and then click run as administrator.

2. At the command prompt, type the following command and press ENTER:
   Ren %systemroot%\system32\catroot2\Edb.log *.tst

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Method 2: Set the Services of cryptography on AutoSet to automatic Cryptographic Services and then try again to install the program. To set the cryptographic on AutoServices, follow these steps:

1. Start the Administrative Tools utility in control Panel.
2. Double-click Services.
3. Click Cryptographic Services, and then click Properties.
4. Click Automatic for Startup type, and then click Start.

Note Windows 2000 does not list Cryptographic Services in the SERVICES Administration utility.

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Method 3: Rename the folder Catroot2 rename the Catroot2 (Windows XP and Windows Server 2003 only) folder and then try to install the program again.

Note Skip this method if the operating system is Windows 2000.

To rename the Catroot2 folder, follow these steps:

1. Click Start, click run, type cmd, and then click OK.
2. At the command prompt, type the following commands and press ENTER after each line:
   net stop cryptsvc
   Ren %systemroot%\System32\Catroot2 oldcatroot2
   net start cryptsvc
   output
3. Remove all tmp*.cat to the following folder:
   % systemroot%\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}

   If any of the files that begin with tmp exist in this folder, do not remove any other files. Files .cat in this folder are necessary for installing hotfixes and service packs.

Important Do not rename the folder C:\windows\system32\catroot. The Catroot2 folder is automatically recreated by Windows, but the C:\windows\system32\catroot folder is not recreated if is renamed the folder C:\windows\system32\catroot.

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Method 4: Reregister DLL files that are associated with Cryptographic Services for files .dll registry that are associated with Cryptographic Services, follow these steps:

1. Click Start, click run, type cmd in the Open box, and then OK.

   Note On a Windows Vista-based computer, click Start, type cmd in the Search box and right-click on cmd.exe, and then click run as administrator.

2. At the command prompt, type the following commands and press ENTER after each command:
   regsvr32 /u softpub.dll
   regsvr32 /u wintrust.dll
   regsvr32 /u initpki.dll
   regsvr32 /u dssenh.dll
   regsvr32 /u rsaenh.dll
   regsvr32 /u gpkcsp.dll
   regsvr32 /u sccbase.dll
   regsvr32 /u slbcsp.dll
   regsvr32 /u mssip32.dll
   regsvr32 /u cryptdlg.dll
   output

   Note If you are prompted, click OK .

   Note Microsoft Windows 2000 does not include the Sccbase.dll file. If you are running a version of Windows 2000, omit the Sccbase.dll file.

3. Restart your computer.
4. Click Start, click run, type cmd in the Open box, and then click OK.
5. At the command prompt, type the following commands and press ENTER after each command:
   regsvr32 softpub.dll
   regsvr32 wintrust.dll
   regsvr32 initpki.dll
   regsvr32 dssenh.dll
   regsvr32 rsaenh.dll
   regsvr32 gpkcsp.dll
   regsvr32 sccbase.dll
   regsvr32 slbcsp.dll
   regsvr32 mssip32.dll
   regsvr32 cryptdlg.dll
   output

   Note If you are prompted, click OK .

   Note Microsoft Windows 2000 does not include the Sccbase.dll file. If you are running a version of Windows 2000, omit the Sccbase.dll file.

6. Restart the computer.
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Method 5: Remove the hidden %windir%\System32 and its subfolders attribute

1. Click Start, click run, type cmd in the Open box, and then OK.

   Note On a Windows Vista-based computer, click Start, type cmd in the Search box and right-click on cmd.exe, and then click run as administrator.

2. At the command prompt, type the following commands, pressing ENTER after each line:
   attrib s h % windir %
   attrib s h %windir%\system32
   attrib s h %windir%\system32\catroot2

output
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Method 6: Set a strategy without driver signature silently succeed if you are running a version of Windows 2000, set the silent success no unsigned installation behavior group policy setting. This group policy setting located under Computer Configuration, under Windows settings, under security settings, under local policies, under Security Options in the Group Policy MMC snap-in. If you are running Windows XP or a later version of Windows, this group policy setting is no longer supported. In this case, follow these steps to resolve this problem:

1. Click Start, click run, type regedit, and then click OK.

   Note On a Windows Vista-based computer, click Start, type regedit in the Search box and click on regedit.exe, and then click run as administrator.

2. Locate and then click the following key in the registry:
   The HKEY_LOCAL_MACHINE\Software\Microsoft\Non-Driver signing
3. Right-click on the Policy binary value, and then click change.
4. The value data will appear in the following format:
   0000 02

   Press DELETE to remove the current value (02 in this example), and then type 0 (the current value will now appear as 00).

5. Click OK, and then quit the registry editor.
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Method 7: Temporarily turn off Trusted Publishers Lockdown and install the certificates to your trusted publishers certificate store you can continue to use the group policy enable trusted publisher lockdown setting, but you must first add the certificates in your trusted publishers certificate store. To do this, disable the group policy enable trusted publisher lockdown setting, install the certificates in your certificate and then trusted publishers store on the setting of group policy enable trusted publisher lockdown again. To install the certificate suitable for Microsoft Windows and Microsoft Internet Explorer updates, follow these steps:

1. Download the product of Microsoft update you want to install from the Microsoft Download Center, the Windows Update Catalog or the Microsoft Update Catalog. For more information about how to download updates from Microsoft Download Center, click the number below to view the article in the Microsoft Knowledge Base:
   119591 (http://support.microsoft.com/kb/119591/) how to obtain technical support files from Online Services Microsoft

   For more information about how to download updates from the Windows Update Catalog, click on the number below to view the article in the Microsoft Knowledge Base:

323166 (http://support.microsoft.com/kb/323166/) how to download updates that include drivers and hotfixes from the Windows Update Catalog
• Extract the package to update product in a temporary folder. The command line that you use to do this depends on the update that you are trying to install. View the Microsoft Knowledge Base article associated with the update to determine the command line switches appropriate that you will use to extract the package. For example, to extract the 824146 security for Windows XP update to the C:\824146 folder, run Windowsxp-kb824146 - x 86 - enu - x: c: \824146. To extract the 828750 security for Windows XP update to the C:\828750 folder, run q828750.exe/c t:c:\828750.
• Right click on the file KBNumber.cat to the package to update product to the temporary folder you created in step 2, and then click Properties.

  Note The KBNumber.cat file may be in a subfolder. For example, the file may be in the C:\824146\sp1\update folder or in the C:\824146\sp2\update folder.

• On the Digital Signatures tab, click the digital signature and then click Details.
• Click view certificate, and then click install Certificate.
• Click Next to start the Certificate Import Wizard.
• Click place all certificates in the following store, and then click Browse.
• Click approved publishers, and then click OK.
• Click Next, click Finish, and then click OK.
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Method 8: Check the status of all certificates in the certification path and import missing certificates or damaged from another computer to verify certificates in the path of certificate for a Windows or Internet Explorer product update, follow these steps: step 1: Verify Microsoft certificates

1. In Internet Explorer, click on Toolsand then click Internet Options.
2. On the content tab, click certificates.
3. Certificate authorities roots of trust tab, double-click Microsoft Root Authority. If this certificate is missing, go to step 2.
4. On the general tab, make sure that the dates valid from are 10/01/1997 to 12/31/2020.
5. Under the Certificate path tab, verify that this certificate is OK appears under certificate status.
6. Click OKand then double-click the NO LIABILITY ACCEPTED certificate.
7. On the general tab, make sure that the dates valid from are 11/05/1997 to 01/07/2004.
8. On the Certificate path tab, check whether the certificate has expired or is not yet valid or this certificate is OK appears under certificate status.

   Note Although this certificate is expired, the certificate will continue to work. The operating system may not work properly if the certificate is missing or revoked. For more information, click on the number below to view the article in the Microsoft Knowledge Base:

   293781 (http://support.microsoft.com/kb/293781/) Trusted certificate root that are required by Windows 2000, Windows XP and Windows Server 2003
9. Click OKand then double-click the GTE CyberTrust Root certificate. You can have more than one of these certificates with the same name. Check the certificate that has an expiration date of 02/23/2006.
10. On the general tab, make sure that the dates valid from are "23/02/1996-02/23/2006."
11. Under the Certificate path tab, verify that this certificate is OK appears under certificate status.

    Note Although this certificate is expired, the certificate will continue to work. The operating system may not work properly if the certificate is missing or revoked. For more information, click on the number below to view the article in the Microsoft Knowledge Base:

293781 (http://support.microsoft.com/kb/293781/) Trusted certificate root that are required by Windows 2000, Windows XP and Windows Server 2003
• Click OK, and then double-click Thawte Timestamping CA.
• On the general tab, make sure that the dates valid from are "31/12/1996 to 12/31/2020."
• Under the Certificate path tab, verify that this certificate is OK appears under certificate status.

Step 2: Import the missing certificates or damaged if one or more of these certificates are missing or corrupted, export the missing certificates or damaged on another computer, and then install the certificates on your computer. To export certificates to another computer, follow these steps:

1. In Internet Explorer, click on Toolsand then click Internet Options.
2. On the content tab, click certificates.
3. Certificate authorities roots of trust tab, click the certificate you want to export.
4. Click export, and then follow the instructions to export the certificate as a DER encoded Binary x.509 (.) REB) file.
5. Once the certificate file has been exported, copy it to the computer where you want to import.
6. On the computer where you want to import the certificate, double-click the certificate.
7. Click install Certificate, and then click Next.
8. Click Finish, and then click OK.
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Method 9: Clear the temporary file and restart the hotfix installation or the installation of the service pack Note Skip this method if the operating system is Windows 2000.

To clear the temporary file and restart the hotfix installation or the service pack installation, follow these steps:

1. Remove all tmp*.cat of the following folders:

   systemroot\system32\CatRoot\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}

   systemroot\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}

2. Delete all the kb*.cat files in the following folders:
   % systemroot%\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
   % systemroot%\System32\CatRoot\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}
3. Remove all the oem *. * files in the % systemroot %\inf folder.
4. At the command prompt, type the following commands. Press ENTER after each command.
   net stop cryptsvc
   Ren %systemroot%\System32\Catroot2 oldcatroot2
   net start cryptsvc
   output
5. Restart the installation of the patch failed or the installation of the service pack.
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Method 10: Empty the software distribution folder

1. Click Start, click run, type services.msc and click OK.

Note On a Windows Vista-based computer, click Start, type services.msc in the Search box, click services.mscand then click run as administrator.

• In the Services (Local) pane, click automatic updates, and then click stop.
• Reduce the Services (local) window.
• Select all the contents of the Windows distribution folder, and then delete them.

  Note By default, the Windows distribution folder is located in the folder drive: \Windows\SoftwareDistribution. In this place, the drive is a placeholder for the drive where Windows is installed.

• Make sure that the Windows distribution folder is empty and enlarge the Services (local) window.
• In the Services (Local) pane, click automatic updates, and then click Start.
• Restart the computer, and then run Windows Update again.
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Method 11: Perform an upgrade on site for more information about how to perform an upgrade on the spot, click on the number below to view the article in the Microsoft Knowledge Base:

315341 (http://support.microsoft.com/kb/315341/) how to perform an upgrade on the spot (reinstallation) of Windows XP
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MORE INFORMATION

For more information about a resolution that is intended for Windows 2000 only.
For more information about a resolution that is intended for Windows 2000 only, click on the number below to view the article in the Microsoft Knowledge Base:
281458 (http://support.microsoft.com/kb/281458/) error message when you install a service pack Windows 2000 or product update
This problem has been reported to occur with the following updates:
328310 (http://support.microsoft.com/kb/328310/) MS02-071: a failure in management of Windows WM_TIMER messages may allow elevation of privileges
810565 (http://support.microsoft.com/kb/810565/) of the hyperlinks open in Internet Explorer instead of in default browser or Help and Support Center
327979 (http://support.microsoft.com/kb/327979/) game stops responding (hangs) or when the introductory video is played
322011 (http://support.microsoft.com/kb/322011/) you cannot preview a fax in the Fax Console
811630 (http://support.microsoft.com/kb/811630/) HTML Help update to limit functionality when it is invoked with the window.showHelp method)
810577 (http://support.microsoft.com/kb/810577/) MS03-005: a buffer uncontrolled in the Windows Redirector may allow elevation of privileges
329441 (http://support.microsoft.com/kb/329441/) you cannot create a network connection after you restore Windows XP
329170 (http://support.microsoft.com/kb/329170/) MS02-070: a flaw in SMB signing may permit group policy to change
810833 (http://support.microsoft.com/kb/810833/) MS03-001: buffer uncontrolled in the Locator service may allow code to run
For more information about configuring automatic updates in Windows XP, click on the number below to view the article in the Microsoft Knowledge Base:
306525 (http://support.microsoft.com/kb/306525/) how to configure and use automatic updates in Windows XP

Best regards, Sohail Patel "MCSE 2003 | ITILv3 | "A journey of a thousand miles begins with a first step."