USB mouse & keyboard stop working after the upgrade of Intel generic drivers drivers!

Original Post: USB mouse & keyboard stop working after upgrade to generic drivers

After you install Windows, the Generic USB controller drivers are installed. My mouse & keyboard as planned work & that are each recognized as "compatible mouse/keyboard HID."

After I installed the Intel drivers for root USB controller, the mouse & keyboard stop working and are classified as unknown. Shortly after, they are considered HP USB Optical Mouse & HP USB Standard keyboard, however the drivers never properly install and they remain under unknown devices with a yellow exclamation point.

I have searched high & low for these device drivers, they do not exist. I installed the drivers for all of the materials appearing on the site of the seller. This has happened on several computers, laptops and desktop computers.

I've done all the troubleshooting I can think. Uninstalled all the controllers/USB hubs & restarted. Switched USB ports, I tried new mouse & keyboard, wanted Windows updates.

The only way I can make it work is if I use the generic Windows drivers, who then recognized the mouse & KB "HID compliant". It seems that if I install Intel drivers, it recognizes the mouse & keyboard more in detail and he wants specific drivers to continue.

Any help / suggestions would be greatly appreciated.

Thanks for the reply.

Because your computer is on a domain network, it would be better to be posted on the TECHNET forums. They are experts in your field of investigation and would be in a better position to answer your concerns.

https://social.technet.Microsoft.com/forums/en-us/home?Forum=w8itprogeneral&filter=AllTypes&sort=lastpostdesc

In the future if you have problems with Windows. Not to contact us. We will be happy to help you.

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