User account is locked and says change password

My wife has Vista on a Dell computer.  When she went to use his username happen but the password does not work.  Gave him a tip and then said to reset password.  When she tried, said she needed a disc which it doesn't have.  Everything is locked.  She can't do anything but the screeen of the user account and the guide to help change password and she has no disc.  Please help us.  Thank you.

mohdrafi,

http://support.Microsoft.com/default.aspx/KB/189126

"Microsoft's strategy concerning lost or forgotten passwords"

Microsoft cannot help you recover the passwords of the files and Microsoft who are lost or forgotten product features.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

And stop copy and paste other peoples work in these Forums!

You copied and pasted above of my posts, my answer is different from Microsoft and I use "quotes".

«Microsoft support engineers cannot help you recover passwords of the files and functionality of Microsoft who are lost or forgotten products.»

Above is what he says to the Microsoft link. That's how I know you have copied and pasted what I post, which is below to:

'http://support.microsoft.com/default.aspx/kb/189126 '.

"Microsoft's strategy concerning lost or forgotten passwords"

Microsoft cannot help you recover the passwords of the files and Microsoft who are lost or forgotten product features. »

You do this with a lot of your answers and with other regular posters work in your answers on these Forums.

Write your OWN answers.

Mick Murphy - Microsoft partner

Tags: Windows

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