Using the free account but pro option not available for upgrade only multi-user

Why am I not given the possibility to opt for a free account multi-user account? I want to upgrade to Pro's Free. I did this 2 - 3 times before in recent years. Anyone seen this before? I have attempted to remedy this by online chat with no help given and my support ticket has been underway for a few days now.

Thanks, for the reply. EchoSign support responded twice to me this morning which was a pleasant surprise. They had to make a change to my user name that allowed me to access the Pro upgrade page. I don't know what the problem was, but they fixed. Everything is good now. It comes to the screen, that I was taken in when I clicked on the link to upgrade you mentioned.

Tags: Adobe Sign

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