V7 E-mail receiver vs Startpoint v9

I am upgrading a client from LC7.2.2 to LC9.  The workflow includes 7 approval steps that participants only interact with PDF files by e-mail.  In /AdminUI, all incoming emails are configured to be received in the configuration of the "incoming mail".  The form is configured with a submit button which opens the participants e-mail client and attached a XDP containing a process ID.  The participant must then press Send (in Outlook) that goes to a system mailbox.  Once received, LC7 match then the email via the process ID and progresses it workflow.  There is no service to send emails to participants that is managed through the simple assignments.

It seems to me this feature does not work in LC9.  Is it true that you must configure separate Email points to receive the email?  If so, how can I manage combine them the incoming emails to the parent workflow.  I guess I would have to handle it all with the sub-process?

Please, help me, I am in a bind.

Hello

I'm not sure to understand your use case... it seems that you tried a bit of everything!

Do you use an xdp or a pdf form? Do you need to present as a pdf or xdp?

Should you specifically customize your e-mail messages on each task? ("Include form data in Email" tells me that you create custom email templates.) You could also use the main model in /AdminUI and turn on the form and the data there and receive a generic email with attachment for each task.

I never saw a problem with "Include shape data in email" causing problems to deploy. I suspect that there is another cause. The server logs and workbench can give you a clue.

'Submit it via player' in the service of starting point and the user are used in the case where you have no button to submit your form and you're using reader 9.1 and later to submit a form. It's a very specific use case... I don't think that you will need.

Setting it to 'Submit to PDF' need you a document variable not a xml variable. My guess is that this has created your deployment problem.

Try this from scratch simple use cases to understand how things work:

(1) creating an application.

(2) create a xdp (or pdf) form with the fields of process (by checking the box "by e-mail" on the grave on the fields of process Wizard.)

(3) create a new process and choose "when a user sends a task in the work space" as the starting point, then your form. Follow the rest of the wizard.

(4) on the point of departure, the wizard chose the xdp/pdf as the Trump and set the variable profile and default xml automatically. (Do not select submit drive).

(5) add a service to the user and on the Presentation tab & data, choose the same assets, profile action and variable. You choose user selection of the Initial user tab.

(6) to deploy the application.

(7) in the /AdminUI enable notifications email with the form and the associated data task assignment.

When you submit the starting point, the user to the next step you will receive an email with the attached form.

Reader Extensions is not necessary.

Diana

Tags: Adobe LiveCycle

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