Validation of the old serial number, I used when I purchased the product.

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• Problem location old serial number

  Hello

  I bought and downloaded Adobe Acrobat Pro DC on my PC in Windows 8. I'm launching the app for the first time and request the serial number from a previous version of the product.

  However, I've never used the trial version of DC and Acrobat Reader and do not remember getting a serial number for either. In addition, any old serial numbers appear in my online account.

  Any help would be appreciated.

  Thanks, Clive

  Hello

  It calls for the old serial number when you buy the upgrade of the product.

  Otherwise you will be prompted to type the serial number of the product you have purchased.

  Please check if it's an upgrade or the full desktop version.

  If by mistake you have ordered the upgrade, you can get it exchanged by consulting the following link.

  Return, cancel or change an Adobe order

  Concerning

  Sukrit diallo

• old serial number invalid, apparently too short?

  Hello

  I tried to install After Effects CS4 upgrade (pc, 6.5 standard). He accepts the new serial number, said while my old serial number is not valid. Apparently it contains only 20 characters instead of 24.

  I just moved house and all my stuff is in stock, so I can't lay my hands on the box to check the number out there, but the coming of the number on screen for my current AE is only 20 characters long-someone ' one can tell me if their number on the screen is shorter than that of the case?

  I could have sworn that I registered this product and my copy of Photoshop, but are such emerging saved... I contacted support and they say that I need to check the case of jewel - can't argue with that, really, but I try to work if I want to access my stuff in stock... is worth a lot of hassle to discover the case only has a 20 digit code too.

  Anyone got any help/ideas/suggestions?

  Thank you

  The serial number listed on the box about clips the last 4 digits. You will need to find the original package to install. I'm sorry. There is a chance customer service can search your old information, but I'm not 100% sure if they can or not.

  -chris