vCops password reset KB2001483 - solution does not

I hope someone from VMware is looking at this forum and can help out me.

Hello, we demo' connect ing vCops (Version 5.0.1 Build 677931) for 60 days and already having issues.  I could find two KB detailing the steps of the first reset the password to root on the machine virtual of IU (http://kb.vmware.com/kb/2001476) then reset the Admin password for the web interface (http://kb.vmware.com/kb/2001483).

  1. There are a few inconsistancies with the second KB.  I just wanted to report this in case you want to update the KB as a result... or maybe im far away and you can correct me...
    1. States of KB2001483 that I should run 'usr/lib/vmware-vcops/user/conf/install/resetadminpw.sh', but there is no such script.  I think that it is a typo: the script that I could find is "resetadminpwd.sh" (there is a ' on the end)
    2. 'resetadminpwd.sh' requires an argument in the form of "resetadminpwd.sh." < NouveauMotDePasse >  It is not listed in the KB and probably should be.
  2. After resetadminpwd.sh < mynewpassword > execution successfully, I am still unable to connect to the admin of vCops interface.  (https://10.x.x.x/admin/com.vmware.cm.ui.Admin/).  I tried several different lengths and complexity of passwords, I rebooted as the TIME a few times just in case he needed after the password reset.  All to nothing does not

If at this stage, I CAN get into the web interface of vCops, but I can't in the web administration interface to be able to change passwords and add users, etc...

Normally I would just destroy the vApp and redeploy, but I don't want to lose all the data we have collected last week...  So, any ideas here?

Thanks in advance. -Scott

There is a locking strategy enabled for the account admin. by default, it is set to 3 wrong attempts.

Try the procedure referred to in section of the release notes for troubleshooting:

http://www.VMware.com/support/vcops/doc/vcops-501-release-notes.html#resolvedissues

write back if this solves your problem.

Tags: VMware

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