Verizon Palm Centro with data block incoming picture message issue

My wife & I have Verizon Palm Centro.  We have a data block on the account that we only wanted to fuse our PDA with our phone to carry less devices.  Recently, someone she knew sent him a picture message.  She never received as to be expected since we have a block of data.  BUT now his phone constantly freezes and will not allow her to put it to sleep.  I noticed that when he behaved in this way, there are two icons triangle above the antenna meter chart, which mean the transfer of data (they go gray and then become green and grey).
 
To try to remedy the situation, I did a soft reset.  One more question.  Did a Hard Reset.  One more question.  She took it to the Verizon store.  They said he had no trouble finding.  Has continued to be a problem.  Then I saw on the Palm site there is an upgrade of the operating system.  Done (which includes some reset hard).  One more question.  The next day, my wife returned to the Verizon store.  This time, they saw the issue.  They said there was nothing they could do, but give him a new phone.  She brings the phone home and same problem.  I then HotSync had to get all its data back on the phone.
 
Now, I get a little concerned, as it has been 5 days since the beginning of the question.  As this problem happening my wife tells me of the picture message sent him these days ago.  While it's a data connection, I opened the message Centre and there is an icon of mail with arrows to move through it stay at 0%.  When that disappears, the triangle icons disappear from the graph of power antenna.
 
I call the technical assistance.  The person is very and said we should would never block because someone should only get this phone for data.  I explained that we wanted only to combine devices.  I explained the picture message. blah blah blah.  He then says that it is from a software on the phone.  Takes me through a bunch of read him information.  All the time that he does not believe me that it's something to do with the unrecovered MMS (which we do not want yet).  In any case, it is more than an hour on the phone with the guy.  It had Palm on instant message and at the back of their hand for me.  He then tells me to do a Hard Reset.  I told her that I've already done a lot and it was not the solution.  I had to do because it could it resolve, he said.  I did, and for the next few minutes, it doesn't lock upwards with the icons.  That is why he said it was fixed and it was something we did on the phone.  Then, he wanted to end the call.  As he was not driving, I ended the call.
 
Well..................  I did a restore complete everything on the phone my wife, starting by a Safe Hotsync for his calendar, list of tasks and addresses.  Then I restored one - by - one all of his requests including its Documents to go files, etc..  It took another hour +.  The phone worked ok for some time and now 1 day later... The same thing is happening again.
 
Is there a way to stop this madness?  Verizon can't kill what is trying to get out?  Is there something in the Palm that can kill the message?  Any help would be great.

PS Our phones have the same exact software on them with the same applications, provided with the phone and the modules provided by Verizon/Palm.  We have the same ringtones.  We have the same content of music on our MicroSD cards.  The only thing different is photos we have taken.  My phone doesn't have this problem.  The only difference is that picture stupid someone message.  Hopefully, it's not mine.  Thanks again.

Thank you very much for the reply.  After that I posted this, I contacted Verizon Technical Support.  It seems that the problem was exactly what I said it was.  There was a picture message which was held by the data block, but still somehow try to get on the phone.  I spent some time with a very competent tech person who took the time to solve the problems with me (and down tell me).  We tried to remove the block to see if the message would come through.  Still problem.  We went through all kinds of things to reprogram and realign the phone to the Verizon network.  Still problem.  Then he looked again and found a setting in the application of message for MMS messages fired automatically.  When I disabled this setting, bam message came (no picture because of the block) and the problem stopped.  I was very pleased with the help and the phone my wife is no problem.

P.S., while my wife & I have the same contacts this is a manual process to keep the same.  We have different identifiers of Palm.  Our devices are different.  The only reason why I mentioned in my original post how we hae the inforamtion even had to point out that his phone was screwing and mine was not (with essentially the same content).  Once again, thank you.  G

Message relates to: Centro (Verizon)

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