Versatile to validate S/N upgrade of the LR5 LR6

I have installed on my Mac LR5. I bought an update of license Office for LR6; I downloaded the program and launched the installation. When you are prompted to S/N, I entered a new provided by Adobe at the time of my purchase, but he tells me that it cannot be validated.

I checked several times I did not mistake, even copy - paste, but still message. What should I do?

If there is a problem to upgrade and I need to buy a new one like new, can I pay only the difference? How do I do?

Thank you

What messages are getting you - a screenshot will be better than a summary of what they say.

Normally, when you install an upgrade that you eventually enter two serial... numbers the new product and product you are upgrading.

Also, are you sure that you have purchased the license of right for the platform you are trying to install on?  A Windows license won't work for Mac installation when it comes to Lightroom 6.

Tags: Adobe

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