Virus blocking firewall/Windows Defender

Hi, my mom 50 year's stupid had on ebay and clicked on some supposed Government called DCHS, site and she got a virus. She knows almost nothing about computers and initially only affected his user account. Now, he is touching mine!

What the virus has done:
1. '-re' head from any website to a site called Newsfudge.com
2 turned off the Windows Firewall and don't let me start
3 disabled Windows Defender and doesn't let me start
4 saved my anti-virus to delete infected files.
What I tried:
1 delete the files (did not work)
2 could not enable the firewall on
3. made the restoration of the system twice (not in safe mode and said: an unknown error caused it does not work)
4 tried to delete the files in safe mode
Should I try to do a restore of the system in Mode safe? Any other ideas?

Hello

SR is not a good way to remove any type of program; but you can try it.

Most of malware wrote in his programming not to allow SR as a way to protect themselves from coming off.

Malware to disable your firewall and your safety programs.

Scan of Malware in Safe Mode with network.

http://www.bleepingcomputer.com/tutorials/how-to-start-Windows-in-safe-mode/#Vista

Windows Vista

Using the F8 method:

  1. Restart your computer.
  2. When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap the F8 key repeatedly until you are presented with the Boot Options Advanced Windows Vista.
  3. Select the Safe Mode with networking with the arrow keys.
  4. Then press enter on your keyboard to start mode without failure of Vista.
  5. To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
  6. Do whatever tasks you need and when you are done, reboot to return to normal mode.

Once in Safe Mode with network, download and run RKill.

RKill does NOT remove the malware; It stops the Malware process that gives you a chance to remove it with your security programs.

http://www.bleepingcomputer.com/download/rkill/

Then, download, install, update and scan your system with the free version of Malwarebytes AntiMalware in Mode safe mode with networking:

http://www.Malwarebytes.org/products/malwarebytes_free

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

ABon the Defender being turned OFF

You are supposed to have an Antivirus, depend on not only advocate which is an antispyware.

If you use Norton, AVG, Avira, Microsoft Security Essentials, McAfee, etc. the default action is for Windows Defender must be disabled, that these AntiVirus programs have their own Antispyware Applications.

There is nothing to worry.

Using both programs at the same time can cause system conflicts, etc.

If you are using one of the above AntiVirus programs, this Information from David O - Support Engineer shows you how to manually enable Windows Defender (disregard information from uninstalling; not possible in Vista):

http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-security/how-do-i-manually-start-Windows-Defender-in-Vista/dab845b2-9ba5-47F3-9518-c4c6781e7d5b

"Go to start, Control Panel, Administrative Tools, Services. Look for Windows Defender.

Right click and select Properties , ensure that Startup Type is automatic.

Once modified, click apply and OK.

Quit and restart your computer. Check the back take the same path to confirm that Windows Defender has started"

.

If you want to have additional protection against malware using the version FREE of Malwarebytes AntiMalware:

http://www.Malwarebytes.org/products/malwarebytes_free

And for now, change startup Vista programs without using Defender, use one of these methods:

"How to use MSCONFIG in Windows Vista"

http://netsquirrel.com/Msconfig/msconfig_vista.html

Or the program Autoruns for FREE:

"V11.21 Autoruns for Windows"

http://TechNet.Microsoft.com/en-us/sysinternals/bb963902

See you soon.

Tags: Windows

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    Here's what I use and recommend: (these are all free and very effective versions.)

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