Vista - trying to install XP SP2

Similar Questions

• When windows update (KB968930) power Shell2.0 and WinRm20 for win Vista tries to install the thugs of the computer then restarts and crashes again and again

  • When windows update (KB968930) power Shell2.0 and WinRm20 for win Vista tries to install the thugs of the computer then restarts and crashes again and again

  Hello LisaQuaranto,

  I suggest that you configure the computer to start in minimum mode, download the update from the Download Center and try to install the update.

  To perform a clean boot on a computer that is running Windows Vista:

  a. Click Start, type msconfig in the search box and press ENTER.

  If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

  b. on the general tab, click Selective startup.

  c. under Selective startup, clear the check box load startup items.

  d. click OK.

  e. When prompted, click on restart.

  f. after the computer starts, check if the problem is resolved.

  If your problem is resolved after the clean boot, and then follow the steps in the following article to narrow down the exact source:

  http://support.Microsoft.com/kb/929135

  In addition, refer to the section on how to restore your computer to a Normal startup mode by following the steps under "Reset the computer to start as usual", after performing the clean boot troubleshooting.

  You can download the update following the link below:

  http://support.Microsoft.com/kb/968930

  Thank you
  Irfan H, Engineer Support Microsoft Answers

• Error 1720 windows vista, try to install to my MiFi2200 VZAccess Manager

  Error 1720 windows vista, trying to install VZAccess for my MiFi2200.Is Manager it a vista problem, cannot even locate windows install for Vista, where he's spent all day on this MiFi and Vista error 1720, it sucks

  http://support.vzw.com/CLC/

  First thing to do is to contact the Support of Verizon at the link above.

  See you soon. Mick Murphy - Microsoft partner

• My system (Vista 32-bit SP2) tried to install update KB980248 for several weeks, but I keep getting error code 80073712.

  My system (Vista 32-bit SP2) tried to install update KB980248 for several weeks, but I keep getting error code 80073712.  I tried to follow the directions on the site by running the system preparation tool update... did not work.  Then I tried to go back to a restore point and try the update again.  Yet once, didn't. I went back several restore points, but it has always failed.  I don't have an installation DVD, because it came with Vista preloaded.

  Help?

  PaulS22401,
  Walk through the steps described in this article: http://support.microsoft.com/kb/957310

  Let us know the results.

  Mike - Engineer Support Microsoft Answers
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Cannot start Windows after trying to install the Vista SP2

  I just tried to install Vista SP2 and now whenever I try to turn on the cpu it gives me a blue screen and restarts. It does allow me to start in SafeMode either. In addition, it seems to be impossible to find my restore points. I was able to stop the screen using the F8 menu and it gives me this error on the blue screen

  STOP: 0X0000007E (0XC0000005, 0X81C223BB, 0X803998F4, 0X803995F0)

  For some reason, when I go to the cmd prompt to advanced troubleshooting guide, I can do, he says that I am the X and not the C drive, if that has something to do with my restore points does not.

  I tried to get the menu of the restoration on C manually through C:\windows\system32\restore\, but nothing was there.

  Any help would be appreciated. I will not lose rather all my data in a reformat.

  Thank you
  Matt

  What application or antivirus security suite is installed and your current subscription?  What anti-spyware (other than Defender) applications?  What third-party firewall (if applicable)?  Who were these applications that run in the background when you installed SP2?

  A (another) Norton or McAfee application has already been installed on this machine (for example, a free trial version which is preinstalled when you bought it)?

  
  0X0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
  A system thread threw an exception who did not catch the error handler. There are several individual causes for this problem, including the hardware incompatibility, service driver or defective peripheral system or software problems. Check (EventVwr.msc) event viewer for more information.
  
  Source: http://aumha.org/a/stop.php#0x7e

  
  SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug control is a very common bug control. To interpret it, you must identify which exception has been generated.

  Common exception codes are:
  
  0xc0000005: STATUS_ACCESS_VIOLATION indicates a memory access violation has occurred. [emphasis]
  
  Source & more: http://msdn.microsoft.com/en-gb/library/ms795746.aspx

  Free unlimited installation and compatibility support is available for Windows Vista, but only for Service Pack 2 (SP2). This support, initially planned to end on November 26, 2009, has been extended until February 26, 2010. Availability of support chat or messaging differs depending on your location. Some questions may require that more support for which he is advanced a charge.  Go to http://support.microsoft.com/oas/default.aspx?prid=13014&gprid=582034 & select appropriate category (i.e., download problem;) Installation problem; ( Problems after installing a service pack).

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Not able to boot after that windows update, just trying to install the number 3 setting 3, and then restart the computer. With the help of Windows Vista SP2

  Friday morning I wasn't able to boot my computer more. When I start my computer it won't seek to set a parameter nr 3 of 3. And then it restarts again. My computer tried to install some windows update settings the day before with no success. I Don t remember what it was. I got Vista SP2

  The same problem happends to my computer from friends four days, after she start a windows update installation. But it has solved its problem by using the Windows installation CD and use the repair tool.

  For me, my Windows installation CD I got from Dell does not work. Not the tool repair or startreparation. And I have no reference system to return.

  What should I do? I don't want to reinstall windows again, I have a lot of information on the computer I need to.

  All the world has noticed this problem?

  Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

  Try a restore of the system once, to choose a Restore Point prior to your problem...

  Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.

  See you soon.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  If the above does not work, try to make a Bootable ERD to do a Startup Repair:

  As is the case with most computers/laptops these days, they do not come with good Vista disc to repair only the recovery disks.

  As your grave in the category above, download the ISO on the link provided and make a bootdisk of it.

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu.

  When you have changed that, insert the Bootable disk you did in the drive and reboot.

  You can make a tool to restart system, System Restore, etc. with it.

  Read all the info on the website on how to create and use it.

  http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

  ISO Burner: http://www.snapfiles.com/get/active-isoburner.html

  It's a very good Vista repair disc.

  You can do a system restart tool, system, etc it restore.

  There is not a disk of resettlement.

  And the 32-bit is what normally comes on a computer, unless 64-bit.
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  If the ISP above Mathods to solve your problems, save your data using one of the methods below, and then reinstall Windows:

  1. slave of your hard drive in another computer and read/save your data out there.

  2. put your Hard drive in a USB hard drive case, plug it into another computer and read/save from there.

  3 Alternatively, use Knoppix Live CD to recover data:

  http://www.Knopper.NET/Knoppix/index-en.html

  Download/save the file Knoppix Live CD ISO above.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  http://isorecorder.alexfeinman.com/isorecorder.htm

  Download the Vista software from the link above.

  After installing above ISO burning software, right click on the Knoppix ISO file > copy the Image to a CD.

  Knoppix is not installed on your PC; use only the resources of your PC, RAM, graphics etc.

  Change the boot order in YOUR computer/laptop to the CD/DVD Drive 1 in the boot order.

  Plug a Flash Drive/Memory Stick, BOOT with the Live CD, and you should be able to read the hard drive.

  When the desktop loads, you will see at least two drive hard icons on the desktop (one for your hard drive) and one for the USB key.

  Click on the icons of hard drive to open and to understand which drive is which.

  Click the icon for the USB drive and click on "Actions > Change the read/write mode" so you can write to disk (it is read-only by default for security reasons).

  Now to find the files you want to back up, just drag and drop them on the USB. When you're done, shut down the system and remove the USB key.

  See you soon.

  Mick Murphy - Microsoft partner

• Computer Toshiba laptop does not start after trying to install SP2 for vista 32 bit

  Tried to install SP2 for vista updates, it stagnates at 12%, message saying a problem has been detected and windows has been closed to protect the computer. At the bottom of the error message screen, it reads, technical info-stop OXOOOOC1F5. Windows doesn't start at all now, has tried running safe mode, pilots seem to load, then it returns to the screen error message with the same problem said. Nothing seems to work, tried same recovery disk came with the computer, it says it is loading files, then it returns also to error message screen. Computer came with vista pre-installed, so I don't have this drive to try. Someone at - it solutions? Very frustrating, how do I search problem when the computer will not start at all? Help!

  Follow the info below to try a Startup Repair:

  As is the case with most computers/laptops these days, they do not come with good Vista disc to repair only the recovery disks.

  If yours falls into the category above, download the ISO on the link provided and make a bootdisk of it.

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu.

  When you have changed that, insert the Bootable disk you did in the drive and reboot.

  You can make a tool to restart system, System Restore, etc. with it.

  Read all the info on the website on how to create and use it.

  http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

  ISO Burner: http://www.snapfiles.com/get/active-isoburner.html

  It's a very good Vista repair disc.
  You can do a system restart tool, system, etc it restore.
  There is not a disk of resettlement.

  And the 32-bit is what normally comes on a computer, unless 64-bit.

  Mick Murphy - Microsoft partner

• I am trying to install KB2564958 on a Vista Home Premium, SP2, but it fails

  I am trying to install KB2564958 on a Vista Home Premium SP2.  This update fails and when it is installed as well as other updates, they ALL fail.

  What is an update that I should get, or can I just ignore it, if it's a need, how to install?
  
  The computer is 64-bit and 4 GB of RAM, AMD Quad-Core processor running
  Bobbie2836

  Hello

  1 did you change on your computer?

  2 did you receive an error message?

  Method 1:

  I suggest you to follow the links and check out them.

  Problems with installing updates

  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-installing-updates

  Method 2:

  I suggest to perform the clean boot and then try to install the updates and check.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  http://support.Microsoft.com/kb/929135

  Note: After a repair, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

  Method 3:

  How to reset the Windows Update components?

  http://support.Microsoft.com/kb/971058

• SP2 for Windows Vista will not install. Receive error 800b0100 code. Windows Update has encountered an unknown error.

  SP2 for Windows Vista will not install. Receive error 800b0100 code. I already tried all possible solutions - disabled and even uninstalled McAfee Firewall disabled, ran the CheckSUR repeatedly (see below for the final analysis), tried to install from windows update, also downloaded the stand-alone MS pack, tried selective startup and hidden States of services, still nothing. It has been 2 days work on this. Help, please!

  =================================
  Preparation of control system was updated.
  Binary version 6.0.6002.22202
  Package Version 6.0
  2009-10-24 12:36

  Checking Windows Service Packages

  Checking of manifests package and catalogs

  Checking package Watchlist

  Watchlist checking

  Checking packages
  (f) MOTHER of CBS missing 0 x 00000002 servicing\packages\Package_2_for_KB975467~31bf3856ad364e35~x86~~6.0.1.0.mum
  (f) MOTHER of CBS missing 0 x 00000002 servicing\packages\Package_for_KB975467_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
  (f) MOTHER of CBS missing 0 x 00000002 servicing\packages\Package_for_KB975467_client~31bf3856ad364e35~x86~~6.0.1.0.mum
  (f) MOTHER of CBS missing 0 x 00000002 servicing\packages\Package_for_KB975467~31bf3856ad364e35~x86~~6.0.1.0.mum

  Control components store

  Summary:
  Seconds executed: 1241
  Found 4 errors
  CBS MUM lack count: 4

  Unavailable repair files:
  servicing\packages\Package_2_for_KB975467~31bf3856ad364e35~x86~~6.0.1.0.mum
  servicing\packages\Package_for_KB975467_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
  servicing\packages\Package_for_KB975467_client~31bf3856ad364e35~x86~~6.0.1.0.mum
  servicing\packages\Package_for_KB975467~31bf3856ad364e35~x86~~6.0.1.0.mum
  servicing\packages\Package_2_for_KB975467~31bf3856ad364e35~x86~~6.0.1.0.cat
  servicing\packages\Package_for_KB975467_client_1~31bf3856ad364e35~x86~~6.0.1.0.cat
  servicing\packages\Package_for_KB975467_client~31bf3856ad364e35~x86~~6.0.1.0.cat
  servicing\packages\Package_for_KB975467~31bf3856ad364e35~x86~~6.0.1.0.cat

  Hello Yiratr,

  Thank you for using the Microsoft answers Forums.

  Solution:

  Follow the steps in the web link below.

  http://support.Microsoft.com/kb/956702

  That should do the trick for you.

  Thank you.

  Kind regards

  Augustine.

  "URGO".

  UDAY $012 please let me know that whether the solution worked or not, I thank you and appreciate your comments. URGO

• Error (-5006: 0x8000ffff) trying to install Roller Coaster Tycoon 3 Platinum on Vista.

  I know that RCT3 Platinum is an Atari game that no poster not taken in charge by Vista but I spoke with many people who are able to properly install and play. I tried their support and received no response as well as to aid their forums that I am hoping to find some help here. As soon as I click on the setup.exe to install from cd I get a screen InstallShield Wizard brief then immediately after an error stating "an error (-5006: 0x8000ffff) occurred during the execution of installation. Once the error screen is closed all the other screens nearby installation and that's it. I tried to install as administrator and with XP, 2000, 98, 95 & compatabilities but without success. I have an Intel Core 2 Quad Q6600 2.4 GHz processor with Nvidia GeForce 9500GT video on Vista home premium SP2. Any suggestions with this would be greatly appreciated. Thank you.

  Hi Quaker13,

  Thank you for using Microsoft Windows forum

  We have no information about compatibility. So, we will not be able to help a lot. When a game is not compatible or does not know compatibility then the program may or may not work on the operating system.

  See the link below that supports the theory
  http://www.Microsoft.com/Windows/compatibility/Windows-Vista/details.aspx?type=software&p=roller%20Coaster%20Tycoon%203%20Platinum&v=Atari&UID=&pf=0&pi=2&s=roller%20Coaster%20Tycoon%203&OS=32-bit

  Contact the manufacturer game for better support

  Kind regards
  Aziz Nadeem - Microsoft Support

• Windows Vista will not install new updates after installing SP2

  Hi, I have a problem with the update of my windows. It started after a fact a factory reset. Here's the history:

  I have a some what old laptop (8 years). It came with a Vista installed with service pack 1 installed at the factory. Over the years, I did a few factory resets (every 2-3 years). I never had problems up to now. What is happening now is that I can not exceed SP2. I tried two different ways, none of them worked. After the reset, I first uninstall a bunch of stupid programs that came with the laptop, and then defragment and then have two ways to proceed. I tried to use windows update, installed more than 100 updates, updates install held until finally I offered service Pack2, installed successfully but then no more updates were offered. Then I tried a different approach - a new reset, uninstall, Defrag, and then downloaded and installed SP2 directly from the Download Center. And again the same thing happens. From the SP2 installation I check updates, download the new update agent and nothing happens after that. He keeps looking for new updates all day (about 50% of the processor by using all the time).

  I read some articles and discussions but could not find anyone with the same problem (most of the users reported some error codes which is something I can't do). I tried the fix tool - it does nothing! Whenever I run it, it is mistakes - sometimes 2, sometimes up to 5. Sometimes, it makes account all fixed, other times that it reports missing or corrupt files do not set. Whatever the results if I restart and when I try to check for updates again it is still the same story.

  Also I tried to install it manually IE9 as soon as SP2 is installed (I understand that this is not supported under SP1) but the installation fails. I expected to be available in updates, but as I don't get updates I tried to install it myself. Not sure if it's related (although I guess it is), but the Defender is not able to verify new definitions either.

  Any suggestions? Maybe the registry is damaged or some of the files using the update agent is are corrupt? There are currently no antivirus program installed that could block whatever it is. I haven't touched Windows Firewall somehow everything must therefore be attributed to the default values.

  You understand is that? I came across exactly the same problem... restoration of an old book to give to a family member, and every time I came to the point of installing SP2 and a more recent windows update agent just after, I couldn't install more updates. It would block 'check updates' forever. Tried twice, same problem. However, I tried some things differently the third time and exceeded the question.

  Let me know if you still need help, and I will respond with what I've done.

• No sound on Vista after installing SP1/SP2 with Realtek

  Hello.

  I encountered a strange problem on the computer of my parents-in-law office. After an installation of SP1 (and later SP2) no sound stereo speakers that is connected to the computer to an outlet.

  The computer is an Acer Aspire T180 with a built-in audio device Realtek HD (5.1, but the connected speakers are two standard PC speakers), and the operating system is Vista. Before installing SP1, the sound was working properly, and absolutely no software or hardware changes have been completed.

  My troubleshooting so far include:

  -Tested with a helmet and another pair of speakers that I know works

  -I have obviously checked that nothing is cut in all available parameters, or speakers

  -Tried each input/output on the back of the computer, as well as on the front

  -Checked in "output devices" that the speakers are connected and checked by default device

  -Tried the two codecs/drivers available here: http://support.acer-euro.com/drivers/desktop/aspire_t180.html

  -Tried the drivers of avaiable supplied directly from Realtek: http://www.realtek.com.tw/downloads/

  -Uninstalled Realtek everything (both in the Device Manager and programs) and let Vista automatically install the original drivers

  -Disabled the 'digital output device (s/PDIF)"which is in the list of devices in output/game

  -Unchecked the 'detect connection on the front"in Realtek audio manager program

  -In addition, SP2 has been installed, which did not help. In addition, I tried every setting available, uninstalled/installed and so on. During music playback (or test tones Realtek or Windows sounds) all is apparently looking for OK with indicators of volume, jumping up and down, but everything is quiet.

  So I'm out of ideas and cannot understand this. I am very grateful for any help and advice. Thank you!

  Hello

  Make a Restore Point to be sure it works manually. The below indicates how to use VSSadmin to put in place
  and control if necessary.

  How to create a Vista System Restore Point
  http://www.Vistax64.com/tutorials/76332-system-restore-point-create.html

  How to make a Vista system restore
  http://www.Vistax64.com/tutorials/76905-System-Restore-how.html
  How to turn System Restore on or off in Vista
  http://www.Vistax64.com/tutorials/66971-system-restore.html

  Adjustment of the amount of disk space, System Restore uses for restore points
  http://bertk.MVPs.org/html/diskspacev.html
  How to change how much Space System Restore can use
  http://www.Vistax64.com/tutorials/76227-system-restore-disk-space.html
  http://www.Petri.co.il/change_amount_of_disk_space_used_by_system_restore_in_vista.htm

  ShadowStorage vssadmin commands
  http://TechNet.Microsoft.com/en-us/library/cc755866 (WS.10) .aspx
  http://technet2.Microsoft.com/WindowsServer/en/library/89d2e411-6977-4808-9AD5-476c9eaecaa51033.mspx?mfr=true

  Guide to Windows Vista system restore
  http://www.bleepingcomputer.com/tutorials/tutorial143.html

  Expiration errors occur in Volume Shadow Copy service writers, and shadow copies are lost during
  backup and at the time when there are high levels of input/output
  http://support.Microsoft.com/?ID=826936

  A good utility:

  Explorer of the shadow - free
  http://www.ShadowExplorer.com/

  ================================

  After doing your restore point.

  Go to Device Manager - click anywhere in the blank area - then click on VIEW - show hidden devices

  Look around your Sound Device - If found click right on - UNINSTALL and when the box appears
  -REMOVE the pilot - REBOOT - reinstall your latest driver - do not forget to check the version of the Device Manager
  that they could rollback and you will need to install the driver - reboot - check until the correct version shows
  upward.

  Also the sound driver in previous posts.

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  No sound in Windows - a Mr Fixit
  http://support.Microsoft.com/GP/NO_SOUND

  I hope this helps.

  Rob - bicycle - Mark Twain said it is good.

• Help! I have HP Pavilion, Vista Premium. Computer does not start correctly because I tried to install SP1 after several procedures, as described below. hope you can help.

  Help! I have HP Pavilion, Vista Premium. I had problems with IE8, tried to download IE9, could not because of the system not supporting. Tried to download the SP2, but said no SP1 on the computer to reinstall. Tried to reinstall SP1... now computer begins.. .windows black page is loading files, corporation microsoft, hot flashes, blue screen, startup Repair box appears. Past by looking for problems, Microsoft windows - startup repair cannot repair this computer automatically. I send information about this problem (recommended) and asked to see the error. here: I hope you can help.

  Signature of the problem

  problem event name startuprepairv2
  signature of the problem 01: autofailover
  signature of the problem 02: 6.0.6000.16386.6.0.6000.16386
  problem signature 03:6
  problem signature 04:655374
  signature of the problem 05: corruptfile
  signature of the problem 06: corruptfile
  problem signature 07:3221225624
  problem signature 08:0
  signature of the 09 problem: unknown
  problem signature 10:1168
  OS version: 6.0.6000.2.0.0.256.1
  Locale ID: 1033

  Hi magali,.

  Since starup repair fails, you can try perforiming a restore disc Windows Vista starting system and check if the problem occurs.

  For more information, you can consult the following articles.

  An update is not installed successfully when you try to install the update in Windows Vista and Windows 7

  What are the system recovery options in Windows Vista?

  When you are able to boot into normal mode, you can read the following article and try the steps to solve the problem of installation of SP1.

  How to troubleshoot Windows Vista and Windows Server 2008 service pack installation issues

  You can also read the following article and check.

  Learn how to install Windows Vista Service Pack 1 (SP1)

  Hope this information is useful.

• Error 0 x 80070490 tries to install Service Pack 2 32 - bit windows vista

  I tried to install service pack 2 and I have worked as normal until I signed in. when I signed in I received error 0 X 0070490. I don't know what that means. Help?

  Hello

  You receive an error code "0 x 80070490" when you use Microsoft Update or Windows Update Web sites to install updates

  http://support.Microsoft.com/kb/958044

  _______________________________________________________

  This article explains how to troubleshoot problems when you install a service pack for Windows Vista or Windows Server 2008.

  http://support.Microsoft.com/kb/947366

  Use this forum link for all questions related to Windows Vista SP1, Windows Vista SP2 and Windows Server 2008 SP2 below.

  http://social.technet.Microsoft.com/forums/en/itprovistasp/threads

  or repost in the Windows Update forum link below

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-windows_update?page=1&tab=all

• I am trying to install itunes on my computer and it says that I have windows xp SP2? I don't understand not and what I need to do?

  I am trying to install itunes on my computer and it says that I have windows xp SP2? I do understand not wha8t do I do?

  Hello

  you don't say what operating system you have after referring to xp sp2

  Follow the information from apple to the link below

  Remove and reinstall iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  http://support.Apple.com/kb/HT1923

  Remove and reinstall iTunes, QuickTime, and other software components for Windows XP

  http://support.Apple.com/kb/ht1925

  and or ask for their support of itunes

  http://www.Apple.com/support/iTunes/

  Also try the discussions of apple itunes

  http://discussions.Apple.com/category.jspa?categoryID=149

  If you have xp ask in the forums of xp

  Here is the vista forums

  Try the forums xp on the link below

  http://answers.Microsoft.com/en-us/Windows/default.aspx#tab=4