VMWare mouse click problem

We currently have a problem that has been experimented on VMWare Workstation 7 and VMWare Player 3.1.6 build-744570 and VMWare Workstation 7.1.6 build-744570.


The problem causes mouse clicks are ignored in the guest OS and seems to occur after a sound is played within the guest OS.  The problem can be reproduced by opening Windows Explorer and navigate through the folders by double clicking on the file.  After opening a file and then try to open another folder or by selecting a file in the folder, some other mouse clicks are ignored for a period of time (about 3-5 seconds).  The same thing occurs if a Windows application displays an error message.  The only solution we have found so far is to disconnect the sound between the host and the guest operating system: VMWare menu > Removable Devices > Audio > Disconnect.


The problem was first lived after an upgrade to laptop for the host operating system (upgrade from Windows 7 to Windows 8.1) and a new model of Lenovo Thinkpad.  This problem occurs in virtual machines that we work very well with old laptops using the same versions of VMWare.  We are speculating that the question must relate to 8.1 of Windows or the audio driver in the host operating system (or a combination).


The driver in the host operating system is:
Realtek High Definition Audio
Driver date: 18/02/2014
Driver version: 6.0.1.7179


Used laptop is Lenovo Thinkpad W540 (although this has been seen with other versions of laptop computer Lenovo)


The host operating system version is: 8.1 64-bit Windows.

Everyone knows these symptoms?

Hello srdev78:

I had this same problem where the mouse click in the guest operating system stopped

work immediately the sound card on the host system began to read any audio

from any source (iTunes, etc.).

So, for example, everything in the OS, including the clicks of mouse, guest should work

as planned until the moment wherever I would start playing audio of my host system, i.e. to

Firefox, iTunes, whatever. Then immediately audible is by the speakers, mouse

Click the stop registration completely comments. At this point, the guest operating system is accessible

only via the keyboard of the host system. The audio source on the host system has no importance

as long as the audio drivers are loaded and sound starts streaming from the

the computer speakers.

The solution that worked for me was uninstalled the Realtek High Definition Audio

drivers provided by Lenovo and returning on Microsoft default Audio drivers. Now

my clicks of the mouse in the guest OS to register as expected and without any problem and I'm

productive all at the same time listening to music of my host system.

Description of the host system:

-Lenovo W540 (32 GB of RAM, 1 GB M550 Crucial SSD)

-Windows 10 Enterprise x 64 (current with all updates from Microsoft)

-VMware Workstation 12 Pro (12.1.0 build-3272444)

Description of the guest system

-Windows 7 Professional x 64 (current with all updates from Microsoft)

-Current with VMware Tools.

FYI - I uninstalled "Realtek High Definition Audio Driver" version 6.0.1.7572 which was

provided by Lenovo Lenovo system update utility. In my case, this problem started after

I upgraded my host system to 10 Windows (including all the updates from Microsoft and Lenovo).

Thank you.

Tags: VMware

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