OfficeJet 4500 black ink

I have an Officejet 4500 G510n-z, all-in-one wireless. yesterday, it was working fine until my daughter tried to print photos. I replaced the black ink cartridge and now I get absolutely no print black at all.  It worked fine when I used it earlier in the day. I tried ALL of the troubleshooting options, and even tried a second cartridge.  Still NOT PRINTING BLACK.  It will not even produce black ink when you make the alignment of cartridges.  Any ideas?  It is more under warranty, purchased in March 2011.  Very saddened by this.

OK, if valuable lesson learned.  USE ONLY THE HP CARTRIDGES.  2 black cartridges tried to use were from an online retailer of "HP compatible ink cartridges.  Just got back from Walmart with a HP cartridge.problem resolved.

Tags: HP Printers

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