VMware Tools upgrade changes machineID, breaks the issuance of licenses for some applications

We have this application called localization, manufactured by Hyland Software. Whenever I've upgrade VMware Tools on our ESXi hosts on all virtual machines, it breaks the granting of licenses for the application and localization will not work until the licensing is completely redone. No idea why this is happening?

Below is the reading of the application regarding the issuance of licenses, and attached is a screenshot of the error in the application. I'm certainly not asking someone to solve the problem of the application, but what on earth could possibly VMTools change that would have caused this? Thanks in advance!

RegisterName

dateregistered

Networkid

pcserialnum

usernum

stationdesc

wkstationgrpnum

cachenum

MacAddress

lastLogon

badlogincount

MachineId

DALONBASE

01/02/2013

BVVGRCRGRKRO

715828130

0

DALONBASE (SELF)

0

0

005056b33b87

04/02/2013

0

C8C2A6CCADFA02BFBAA68E68D9842B25

DALONBASE

04/08/2012

YIEGRCRGRKRO

715827788

0

DALONBASE (SELF)

0

0

005056b33b87

01/02/2013

0

006EEA89FBC395E1DAD4C3BA17DF7DF2

If this is what is causing the problem?

I'm sure of it - about 99.9% Yes.

And if so, what changes would affect a particular software feature licenses?

"All the virtual machines have a hardware version, which shows the characteristics of virtual hardware that supports the virtual machine, such as BIOS or EFI, number of virtual slots, maximum number of processors, the maximum memory configuration and other features material." - from http://www.vmware.com/products/datacenter-virtualization/vsphere/compute.html

They probably linked the license to an individual (or several) attribute of the "hardware" of the virtual machine. Think of it regarding a physical system - changed nothing in the operating system (at least not GUID, MSN, etc.), it was something that the operating system has access to related material. You could probably bug them enough and get them to reveal madness method they use for this, but I don't know if it would be really useful. You can leave virtual to older material , to some extent, which means that you can reduce the number of times you have to repeat this process.

Tags: VMware

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