Voicemail for one user with two extensions

Environment:

Cisco Unified CM Administration system version: 7.1.3.30000 - 1

Cisco Unity Connection Administration Version 7.1.3.10000 - 68

We have one user this year who will wear two hats and will have offices in two different places. I have two extensions as a line on each phone. Now, I just need to point the two extensions to the same voicemail box or give the user two mailboxes. It seems that the Administration CM only supports a voicemail by user. I think it would be easier for the user to have only to check a mailbox with two extensions to point to the same VM. How can I accomplish this?

Hi Andy,.

Assume that the user has issues 7005 & 8450, but we only want one box mailbox

@ 7005. There are two ways to do this.

In CUCM go > feature > Voicemail > voicemail profile and create a new profile called XXXX (whatever name you want) with a Description called "XXXX mailbox username" the Voice Mail Box mask will be 7005 > save

Then through CUCM go for users of phones > under directory number Config for 8450 > voice mail profile and change to XXXX (previously created in steps above) > update > reset

Now, when a call from roads via forward to the connection of the unit, it will reach the box mailbox @ 7005.

Or about the other unit Extension so that 8450 is another Extension to 7005 etc..

See you soon!

Rob

"I don't know how, I don't know when."
"But you and I will meet again."

-Tom Petty

Tags: Cisco Support

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