Voicemail Notification turns off upon delivery to Exchange mailbox store

Problem:

When a message is left for a specific extension of the end users, the message light turns on and stays on only until it is delivered to the mailbox of e-mail subscribers.

This is what happens when I took the phone and message:

1: call the extension and leave voice message

2: message waiting lights and 1 missed call new message appears at the bottom of the screen (not yet in the mailbox of the end-user)

3: immediately upon delivery in the mailbox to the end users the message waiting light only turns off even if it's in the main Inbox folder and the message is still marked as unread

4: Press the messages button and enter the password for voicemail on the 7940 to retrieve all messages and not new messages and any saved messages are indicated.

I checked the profile of voicemail in unity and even deleted and recreated the profile. The problem remains. The appropriate email for end users mailbox seems to properly associate the correct extension to Subscriber. Looks like a setting in the account of end users Email/Outlook, but I was not able to find anything.

Any ideas?

Information systems:

Phone: Cisco 7940

Cisco CallManager system Version: 4.1 (3) sr3a

Cisco Unity 4.0 Build 4.0 (4) SR 1

Exchange Server: Windows 2003 Server Standard Edition - V5.2 (Build 3790.srv03_sp1_rtm.050324 - 1447: Service Pack 1)

Exchange: Exchange 2003 Enterprise - V6.5 Build 7226.6: Service Pack 1

Outlook client: (11.6359.6408) Service Pack 1.

It seems that the user uses POP to access their mail. When a POP client accesses the e-mail, the server gets the message as read even if it has never been opened. One option is to define the customer leave a copy of message on the server, in which case the message will be accessible via the phone as a recorded message. The downside is that the MWI will be always off because discussed the message as read. A better option is to configure the client to be a customer of Exchange rather than pop.

I hope this helps. If so, please indicate the position.

Brandon

Tags: Cisco Support

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