Volume / feel different rockers

Dear Apple support,

I bought my 6 s Iphone a few days ago and noticed that the volume control sound keys / feel different (the top button is harder and does not give a nattering after pressing while the lower volume button which is easier to press on and feels normal and gives a satisfying nattering). Both work very well, but it's really irritating how they feel different, especially since it's a new phone and this should not be the case. I'm worried that he would be stuck or not working properly afterwards.

Hi, omar_mpasha.

Congratulations on your new iPhone! I myself have a 6s iPhone and have been very happy with it, and I know you will, too. To ensure that you can use this new iPhone without problem, I defintiely want to make sure that your volume buttons work as they are supposed to.

If you feel as if one of the keys physically do not work as expected, I recommend having the phone inspected in an Apple Retail Store or Apple authorized service provider. A genius or Apple certified technician will be able to take a look at the volume buttons and to determine if they are functioning normally. If they are not, they will be able to provide you with options to get it resolved.

If you don't know where is your nearest Apple authorized service provider or Apple Store location, you can use the following link. You can also use the link to set a reservation with the Genius Bar in an Apple Store and get the coordinates of places both Apple Retail Store, and Apple authorized service provider.

Apple - Find locations

Enjoy your new iPhone!

Tags: iPhone

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