VSM 9.1 random crash, freeze, does not

At our Organization, we went live with VSM 9.1 (new installation, not an upgrade) after previously running below 8.0. Our leaders have reported that VSM randomly stops responding.  Sometimes it will recover after a wait of 30 to 60 seconds, but other times that I said that it is necessary to end task and reconnect again.  Does anyone else know this?  Any ideas?

We lack of SQL Server 2008, and our application server is Windows Server 2003.  The application server is currently running at the same time the old Infra 8 installation (available access to the historical call data) and VSM 9.1 installation.  No other application is hosted on the application server.  Application server is a virtual machine.  The server that is running SQL is a system very robust 64 bit with several processor that runs many SQL databases for several applications and is not flinching when it comes to resources.  CPU utilization on the application server typically runs between 0 and 5%, but sometimes show up tp 50% or more when executing a VSM service such as indexing, connector or messaging.  The CPU reaches very rarely anywhere near 100% usage.

Agents use a combination of Windows 7 and Windows XP computers, with Internet Explorer 9 (Win 7) or Internet explorer 8 (XP).  The two versions of Internet Explorer and operating systems have experienced the problem of gel.  There currently seems to be no correlation on a time of day, or activity.  Agents have reported freezing when you click new call button, when entering data in fields on the call screen, when changing the screens of the call, and I've known the gel on rare occasions when within the Administration area.  Without correlation regarding time of day or activity which is performed at the time of the accident, I am at a loss to know where to start troubleshooting.  I did raise this point with VMware support yet, because I have not much more information to give them what is described above.

Everyone please chime in if you have something to add.  Thanks in advance.

The delay with the question of the controls/wrapper is because we lost our key delphi developer. However, a consultant bought onboard and many corrections were made to the controls and wrapper for 9.1.3 based on his comments. I suggest upgrading to 9.1.3 if possible, otherwise a fix for new controls so you're on 9.1.0 - 9.1.2. For the earlier 9.0.x version, there is also a patch fixed 9.0.10.x with the same controls.

About the lifecycle of VSM, please see the following link

https://www.VMware.com/support/policies/lifecycle/enterprise-infrastructure/

Please note that these dates for 9.x was already extended for two years, so support and even improvements are still being worked on.

Tags: VMware

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