Want 7640: Cannot send a scanned on Envy 7640 All In One document

Until a few days ago I could send documents scanned from my desire to 7640.  All of a sudden the printer will not send.  I tried several e-mail addresses.  I have run the wireless network Test and everything is OK.  All the 'connectivity settings' are very good.  I uninstalled and reinstalled the printer software.  I am able to send the scanned to my MacBookPro.  Anyone has any ideas how to fix?

Hi @Dan-M.

Thanks for joining the Forums of HP Support for a solution to scanning to send the question.

I understand that you have a HP ENVY 7640 e-all-in-one printer connected wireless to a Mac OS X 10.11 El Capitan and you used to be able to scan to E-mail, but now cannot. I would like to help with that.

I start to Reset the power on the printer and then reboot the router.

Please let me know if that solves the problem, or if you need assistance.

Tags: HP Printers

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