Want H8 PC: last version of hp support assistant will not work

I used HP support assistant, version 7.7.34.34. I checked to see if there was a newer version and there was. I downloaded it. Everything seemed to go well in the installation, even if slowly. When everything was done, I clicked on the new icon and nothing happened. I restarted the computer and still once clicked on the icon for HP support and once again the program does not start. I went to the file in program files and clicked on the .exe file... same result. Then I uninstalled the new version and recharged the old version and it works perfectly.

I am running windows 8.1 64 bit, HP Envy H8 PC.  I have another computer HP Envy in my office space, and it updated perfectly.

Any ideas?

uninstalled old version, systemroot, downloaded the new version...

and it worked this time!

not sure what was different, but thank you and it's good to have an updated version.

Tags: HP Desktops

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