want to 4500: hp envy 4500 does not print

I just purchased a 4500 desire and implemented successfully, but I can't print anything that is not internal. I can copy, print a page of report and analysis, but I can not print a word document as the screen gets stuck on printing now and for always loads. I have tried both wireless and usb cable. I ran the program doctor's diagnosis and reinstalled the latest hp drivers. I also restarted the spooler. I tried everything I found on these forums, but I can't make it work.

Hello

Lets try to use the generic drivers and see if it helps.

(if the printer is connected with USB)

Click START > device and printer > add a printer > add a local printer >

Select "Use existing Port" then Virtual USB from the drop-down menu, click on NEXT, in the production list, select HP / Hewlett-packard and in the right pane, select Deskjet 6980 and finish the wizard

OR

(if the printer is networked)

Click START > device and printer > add a printer > add a local printer > choose "Create a new Port" > type in the printer IP address click NEXT, in the manufacture of the list, select HP / Hewlett-packard and in the right pane, select Deskjet 6980 and finish the wizard

Now try printing.

Tags: HP Printers

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