Warranty has expired at the beginning?
I bought this tablet (slate 10 HD 3500US) using my account on June 19, 2014. Auditor of warranty HP status say it expired February 17,2015?
How a 1 year guarantee can expire in 6 months? They show also possess me this tablet from January 2014?
I NEED this question in order to be supported so that I can get this repaired tablet before the warranty expires, in fact, not. Starts to get upset. I did the forum Validation guaranteed twice now & have heard anything FROM ANYONE on THIS ISSUE.
I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).
If you are unfamiliar with the operation of the function of the Forum, private messages you can learn about this here.
Kind regards
George
Tags: HP Tablets
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I sent you a private message. If you are unsure how to check your private messages then this post has instructions that will guide you in the process.
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Hey everybody,
I met a problem and I would be grateful any feedback anyone can give me.
Last July 2013 year I picked up a 4-1995ca computer laptop HP ENVY new from London Drugs. I was satisfied by the specifications for the price I paid, but in a few weeks, he has problems. First the sound card has acted up, glitching audio and stall. Then shortly after that I started to have problems of General hard disk with corruption in car and other issues. I could temporarily push the issues by making the resets to the factory, but eventually, the problems have become so consistent that I contacted HP support.
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Unfortunately since last week (August 15, 2014) I started the drive problems hard experienceing again. I tried a factory reset, but now the computer does nothing. It starts at an illuminated white screen and nothing else. I can access the system BIOS (ESC and F2 then on start up), but no other tools of recovery, so in my opinion, there is nothing I can do about the situation without professional help or tools.
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My warranty has expired as of July 11, 2014. Without it I can't livechat with HP support and he said to call the help line may require a fee. Fair is fair in my book which concerns the guarantee being outdated, but I think that my current problem may be linked to the previous one for which I was under warranty and should be resolved. Given the possible connection and the fact that I am only 1 month out of warranty, there at - it a way to take this with HP?
An additional question
Ideally, I would like to get a free repair of HP, but I have to consider alternatives. I could get a new laptop low range for about $400, but it would be lower specs than my desire. I have also a new HDD and copied to my old partition but it would cost about $ 200 because I have to get it professional because I don't have the tools. The last option is to pay for repairs of HP but I can't find much information online prices and given what happened the last time, I'm a bit wary of the abandonment of money on it.
Thank you for taking the time to read, and I'd appreciate any help you can offer.
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