WD external hard drive / retrieve option

I have Windows Vista / Home Premium, I have a drive hard Ext. WD. I want to use the Option 'recover' I followed all the directions of WD. I went to 'computer' and click on WDMYBOOK, I don't get a page of 'recover option. I have a 'recovery option' and 'retrieve the Setup' icon in "programs", I clicked on them also. a pop-up appears, I click on 'allow', I get the 'circle of rotation"for a few seconds, then he disappears and nothing happens. Help, please... James70

Hello

I suggest you perform the clean boot and check.

Place the computer in a clean boot state, then check if it helps. You can start Windows by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

To set up the computer in a clean boot, follow the steps in the link: How to perform a clean boot

http://support.Microsoft.com/kb/929135

Note: After checking in the clean boot, follow step: 7 article to reset your computer to normal startup.

I suggest you to contact Western Digital support and check.

http://wdc.custhelp.com/app/answers/detail/A_ID/8575/related/1/session/L2F2LzEvdGltZS8xMzQyODkwMjQ3L3NpZC9iaEVMeEkxbA%3D%3D

http://support.wdc.com/?wdc_lang=en

Tags: Windows

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