We are being an international transaction fees charged for our subscription

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• Charged for cancelled subscription

  Dear Adobe,

  as much as I don't like the idea of posting my company private on an open forum, I have no choice in this case as your hardley arranged always seem to be available.

  I signed up for a one month of Indesign CC trial, then decided to disable my subscription (well before the month was up) so that I would not be charged. I had the cat below which led me to believe that I didn't need to take more measures to ensure the deactivation. But no, I was now charged for use of a month, despite the alert Adobe that I wanted to unsubscribe and then uninstall the program from my computer.

  Please make sure that I have unsubscribed and refund my credit card immediately.

  I'm very unhappy to see the number of people on these forums who have similar problems, so I'm having a hard time never trust Adobe again.

  Kate Horgan (Katya Ivanova).

  General information
  Cat start time	November 3, 2014 6:36:35 CEST
  End of conversation	November 3, 2014 6:49:45 CEST
  Duration (time real cat)	00:13:09
  Operator	Justin

  Transcript of the chat

  info: Hi, we are helping other customers in line in front of you. We will be with you as soon as possible. In the meantime, you can try our community forums where experts are online 24/7. info: You are now chatting with ' Justine Justin: Hello! Welcome to the Adobe Customer Service. Justin: Hi Katya. Katya Ivanova: Hello, please cancel my subscription Justin: I understand that you wish to cancel your subscription. Allow me to check and help you with this. Katya Ivanova: What I need to do? Justin: I know the reason why you want to cancel the subscription? Katya Ivanova: I do not use it enough to justify the price. Justin: I checked and see that there is no subscription paid in respect of the account: [removed for privacy] Justin: I know which subscription you are talking about?

  Katya Ivanova: I signed up for the free month, but do not want to continue. Unless I cancel, I will be charged next month as far as I know. So I don't want to go forward. Thank you.

  info: Your chat transcript will be sent to [personal information deleted] at the end of your cat.

  Katya Ivanova: Hello?

  Justin: The subscription will be renewed only if you place new order once you get the notification. However, you can uninstall applications and you will not be charged more.

  Katya Ivanova: Well, I'm going to uninstall, I thank you.

  Justin: You're welcome.

  Justin: Is there anything else I can help?

  Justin: We are still connected?

  Katya Ivanova: Yes please can you tell me how to get rid of Adobe updater? He is always on my menu bar

  Katya Ivanova: Thank you

  Justin: Once you uninstall the app, you will not get update notifications.

  Katya Ivanova: Very well, thank you. Bye bye.

  Justin: Thanks to contact Adobe.  We are available 7 days a week, 24 hours a day. Bye!

  Post edited by: Beverley Gray - deleted personal information

  Thank you, Kate - the subscription is under the e-mail address provided just.

  I will arrange for subscriptions to be cancelled and refunded.

  Kind regards

  Bev

• Get charged for two subscriptions

  I have charged for a single subscription, in addition to my subscription team newly upgraded.

  September 10, 2014 (PT) - October 9, 2014 (PT)

  2

  Sub-total: AUD99.98 VAT/taxes: AUD0.00 Total: AUD99.98

  and 14/09/14

  	Charged to: ~~~ ~~~ ~~~ TO THE Tasmania Membership details: Creative cloud membership (one year) Subtotal: 49.99 AUD Tax/VAT: 0.00 AUD
  	Total payment today: 49.99 AUD

  This can confirm if it is the case or not?

  Thank you

  Toby

  Cancel one you want

  Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• internal keyboard and charger for Latitude E6520

  Hello

  can you suggest any product code for an Italian internal keyboard, qwerty and a power cord (full) for a Latitude E6520?

  Thank you

  Best regards

  You can buy it online

  Accessories.euro.Dell.com/.../ProductDetail.aspx

• Are all part of in-App purchases for a subscription i-Tunes?

  Hello

  We plan to introduce iTunes renewable subscriptions automatically.

  We publish monthly issues and special offers.

  We want the "normal Edition" to be part of the renewable subscription automatically. We sell also a 'special' which should be paid by everyone.

  How we accomplish this?

  The Apple Guide uses the following definition;

  Renewable subscriptions automatically

  "Renewable subscription automatically allow the user to buy of the dynamic content and update for a limited time."

  Subscription renewal automatically except if the user chooses, such as subscriptions to magazines. »

  If a customer buys a "renewable subscription automatically" 1 year 01/01/2014.

  Are all no consumables in-App purchases that are published during the period 01/01/2014 and the 31/12/2015 available for download? (point of sale)

  If we publish a special on 06/01/2014, how can we ensure that this special offer is not part of the subscription? How can force us everyone (even those with renewable subscriptions automatically) to pay for it in-app purchase.

  Any of you have experience with this case? I've asked Apple support, but their response was not clear.

  Thanks in advance.

  Erik Stuut

  Subscriptions are purely based on time. So yes, all questions between 01/01/2014 and the 31/12/2015 will be available for readers to download if they have a subscription that covers the range.

  We saw publishers to manage this is to set the date of publication of the special issue to something in the future. Then, it is not covered by an active subscription. The side effect is that the special issue will sort to the top of the list of the library.

  Neil

• How can I make sure that I am not charged for ALL the stuff of cloud?  And please explain to this OLD duffer... How to get the clouds out!

  How do I completely get out of theClouds AND make sure that I'm not going to be charged?

  Hello

  The Adobe Id on the forums has no assets CC membership/registration under him.

  You are not charged for any subscription of cloud under this Adobe ID

  Kind regards

  Sheena

• I was charged for something I did not buy what can that do?

  Cosmo app body charged for a subscription that I did not buy. Help!

  Follow the instructions in this article to support: report a problem with an item purchased on the iTunes Store or App Store, Mac App Store and iBooks Store - Apple supported

  This link also explain how to manage subscriptions. View, change or cancel your subscription - Apple Support

  -AJ

• I am charged for international SMS, I don't have

  I just bought a new iPhone and noted that I was charged for international SMS, I do not have. When checking with my mobile operator, it seems, he had all the numbers of UK. They claimed that this happens only with iPhones. users of the iPhone to several chat lines confirmed that they had the same problem and said it was related to FaceTime and iMessage. No idea if this is true and advice how to avoid these charges?

  To avoid these fees, use a supported wireless provider. Part of becoming

  a supported wireless provider, it's that the cellular carrier is committed to not charging

  the user of the iPhone for international SMS used to activate FaceTime and/or

  iMessage.

  Go to settings, scroll to the entry for FaceTime and the toggle switch

  display is greener (when it's not green, FaceTime is off).

  Settings-online Messages, the switch for iMessage.

  TL; Dr. If you continue to use FaceTime or iMessage, use a support

  suppliers of wireless or pay for the SMS required for activation.

• Would I be charged for international calls if I have friends in another country if we use the two wifi?

  I have a friend who is in Germany, and I was texting and facetiming him large amounts of time. Would I get charged for using wifi or is it free?

  Yes, texting, you will be charged for an international SMS, iMessage & FaceTime won't if you use only a wi - fi connection. You can only iMessage and FaceTime with other iOS device. So, since it is another iOS device, if you use iMessage (a bubble of blue text), then that is just data and would not result in not international calls. FaceTime, using a wi - fi connection, once again is just data, and incurs no international calling rates.

• Why am I being charged for iMatch when he says 3 months free?

  Why am I being charged for iMatch when he says 3 months free?

  It is not a free trial for iTunes game; That's music to Apple.

  (139057)

• "threats are being cleaned: no action required.

  Get this pop-up message permanently ("threats are being cleaned: no action required") of Microsoft Security Essentials.

  Performed several scans, Malwarebytes and Avast still have the problem. Any ideas?

  Get this pop-up message permanently ("threats are being cleaned: no action required") of Microsoft Security Essentials.

  Performed several scans, Malwarebytes and Avast still have the problem. Any ideas?

  The papers of Microsoft Security Essentials is cleaned?
   
  Are you running Avast and MSE at the same time?

• video game like the 'w' key controls are being powered with numbers specifically a sequence relies on more than once

  the old switchero
  video game like the 'w' key controls are being powered with numbers specifically a sequence relies on more than once

  Hi mag1475,

  I suggest looking up the keyboard key parameters in the game and reset the default settings, check to see if it helps.

  Also connect another keyboard to the computer and check if it the question persists in the game.

• My pictures are being stretched East & West.

  My pictures are being stretched East & West or left and right.  This distorts the image.  How can I stop?   I'm Windows Explorer to see my photos.

  Seems that you have a screen 16:9 wide screen and
  View full screen 4:3 pictures. It would be stretch them.

  In order to view an image full screen on an almost square
  screen in the shape of rectangle... one of two things has to happen...
  the image will be stretched or it needs to be cropped to fit to the
  aspect ratio of the screen.

  Setting the resolution of your screen to the "Native resolution".
  your monitor should clear this but your 4:3 pix will not
  fill a 16:9 screen.

  Probably not "the" answer... but the following article can enlighten us:

  Troubleshooting of computer monitor: the stretch on the side
  http://ask-Leo.com/troubleshooting_computer_monitor_problems_the_sideways_stretch.html

  (FWIW... before you change the resolution of your screen, it can be)
  a good idea to create a System Restore Point so that you can
  restore the current settings if you're not satisfied of the
  new result.)

  To change your screen resolution settings... Click right on your
  desktops and from the menu choose...

  Properties / Settings tab / drag.

• I cancelled my subscription to the CC more than 6 months ago and today I discovered that I had to be charged for another six months and must pay a cancellation fees of $57?

  I cancelled my subscription to the CC more than 6 months ago only used the product and today that I found out, I had to be charged for another six months and must pay a cancellation fees of $57?

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• What should I do if I'm are charged for users that do not exist

  Huge waste of time! I am being charged for users who do not exist. What a scam. In addition, on top of that, the customer service stinks. Been waiting now to 01:03:04

  Please let know if the problem has been resolved or not.

  We can always followed & escalate the problem if needed.

  Concerning

  Stéphane