Charged for cancelled subscription
Dear Adobe,
as much as I don't like the idea of posting my company private on an open forum, I have no choice in this case as your hardley arranged always seem to be available.
I signed up for a one month of Indesign CC trial, then decided to disable my subscription (well before the month was up) so that I would not be charged. I had the cat below which led me to believe that I didn't need to take more measures to ensure the deactivation. But no, I was now charged for use of a month, despite the alert Adobe that I wanted to unsubscribe and then uninstall the program from my computer.
Please make sure that I have unsubscribed and refund my credit card immediately.
I'm very unhappy to see the number of people on these forums who have similar problems, so I'm having a hard time never trust Adobe again.
Kate Horgan (Katya Ivanova).
General information | |
Cat start time | November 3, 2014 6:36:35 CEST |
End of conversation | November 3, 2014 6:49:45 CEST |
Duration (time real cat) | 00:13:09 |
Operator | Justin |
Transcript of the chat |
info: Hi, we are helping other customers in line in front of you. We will be with you as soon as possible. In the meantime, you can try our community forums where experts are online 24/7. info: You are now chatting with ' Justine Justin: Hello! Welcome to the Adobe Customer Service. Justin: Hi Katya. Katya Ivanova: Hello, please cancel my subscription Justin: I understand that you wish to cancel your subscription. Allow me to check and help you with this. Katya Ivanova: What I need to do? Justin: I know the reason why you want to cancel the subscription? Katya Ivanova: I do not use it enough to justify the price. Justin: I checked and see that there is no subscription paid in respect of the account: [removed for privacy] Justin: I know which subscription you are talking about? |
Katya Ivanova: I signed up for the free month, but do not want to continue. Unless I cancel, I will be charged next month as far as I know. So I don't want to go forward. Thank you.
info: Your chat transcript will be sent to [personal information deleted] at the end of your cat.
Katya Ivanova: Hello?
Justin: The subscription will be renewed only if you place new order once you get the notification. However, you can uninstall applications and you will not be charged more.
Katya Ivanova: Well, I'm going to uninstall, I thank you.
Justin: You're welcome.
Justin: Is there anything else I can help?
Justin: We are still connected?
Katya Ivanova: Yes please can you tell me how to get rid of Adobe updater? He is always on my menu bar
Katya Ivanova: Thank you
Justin: Once you uninstall the app, you will not get update notifications.
Katya Ivanova: Very well, thank you. Bye bye.
Justin: Thanks to contact Adobe. We are available 7 days a week, 24 hours a day. Bye!
Post edited by: Beverley Gray - deleted personal information
Thank you, Kate - the subscription is under the e-mail address provided just.
I will arrange for subscriptions to be cancelled and refunded.
Kind regards
Bev
Tags: Adobe
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