Get charged for two subscriptions

Similar Questions

• I had to reset my Apple ID with Apple support. I get charged for it?

  I had to reset my Apple ID with Apple support. I get charged for it?

  We do not know. If you called for support and have asked your credit card and says that would cost the call, then you will be charged. If you make a call within your free support for 90 days after purchase, then no, it is free of charge. If no charge was addressed so that they don't charge you.

  We are not Apple, but simply users like you. Should ask questions such as the vendor who provided the service. We have really no way to know the answer.

• Charged for cancelled subscription

  Dear Adobe,

  as much as I don't like the idea of posting my company private on an open forum, I have no choice in this case as your hardley arranged always seem to be available.

  I signed up for a one month of Indesign CC trial, then decided to disable my subscription (well before the month was up) so that I would not be charged. I had the cat below which led me to believe that I didn't need to take more measures to ensure the deactivation. But no, I was now charged for use of a month, despite the alert Adobe that I wanted to unsubscribe and then uninstall the program from my computer.

  Please make sure that I have unsubscribed and refund my credit card immediately.

  I'm very unhappy to see the number of people on these forums who have similar problems, so I'm having a hard time never trust Adobe again.

  Kate Horgan (Katya Ivanova).

  General information
  Cat start time	November 3, 2014 6:36:35 CEST
  End of conversation	November 3, 2014 6:49:45 CEST
  Duration (time real cat)	00:13:09
  Operator	Justin

  Transcript of the chat

  info: Hi, we are helping other customers in line in front of you. We will be with you as soon as possible. In the meantime, you can try our community forums where experts are online 24/7. info: You are now chatting with ' Justine Justin: Hello! Welcome to the Adobe Customer Service. Justin: Hi Katya. Katya Ivanova: Hello, please cancel my subscription Justin: I understand that you wish to cancel your subscription. Allow me to check and help you with this. Katya Ivanova: What I need to do? Justin: I know the reason why you want to cancel the subscription? Katya Ivanova: I do not use it enough to justify the price. Justin: I checked and see that there is no subscription paid in respect of the account: [removed for privacy] Justin: I know which subscription you are talking about?

  Katya Ivanova: I signed up for the free month, but do not want to continue. Unless I cancel, I will be charged next month as far as I know. So I don't want to go forward. Thank you.

  info: Your chat transcript will be sent to [personal information deleted] at the end of your cat.

  Katya Ivanova: Hello?

  Justin: The subscription will be renewed only if you place new order once you get the notification. However, you can uninstall applications and you will not be charged more.

  Katya Ivanova: Well, I'm going to uninstall, I thank you.

  Justin: You're welcome.

  Justin: Is there anything else I can help?

  Justin: We are still connected?

  Katya Ivanova: Yes please can you tell me how to get rid of Adobe updater? He is always on my menu bar

  Katya Ivanova: Thank you

  Justin: Once you uninstall the app, you will not get update notifications.

  Katya Ivanova: Very well, thank you. Bye bye.

  Justin: Thanks to contact Adobe.  We are available 7 days a week, 24 hours a day. Bye!

  Post edited by: Beverley Gray - deleted personal information

  Thank you, Kate - the subscription is under the e-mail address provided just.

  I will arrange for subscriptions to be cancelled and refunded.

  Kind regards

  Bev

• How can I get refund for a subscription that I didn't buy?

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  I'm glad to pay for creative cloud, it makes it more accessible, but I won't be affected by hidden charges and fees due to questionable accounting practices. :)

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Please see Support FAQ: how to contact Adobe for support?

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• I have now TWO subscriptions using an ID.

  Hello Adobe,

  I subscribe to Adobe CC full one year. My subscription will expire may 2014.

  Today, I received an email from Adobe who invites me to subscribe and enjoy a special price. So I did. I clicked on the link, clicked on a button to see if I qualified, and I was. So I clicked to confirm and continued with the payment. My credit card has been charged for the first month of the new subscription.

  I was hoping that my subscription will be extended until may 2015. Instead, a new subscription has been added to me using the same ID.

  I know that I can install the software on two computers (using one at a time), using a single subscription. But now, I have two subscriptions, using the same ID. So my questions are:

  1. Can I install the software in 3 or 4 computers (at any time using 2) now that I have two subscriptions? If not,
  2. Adobe extend my subscription first until may 2015 and cancel my second subscription? If not,
  3. Can I transfer my subscription to my colleague second and continue to pay with my credit card for this new subscription? If not,
  4. Tell me what I can do? I don't want to pay for two subscriptions and use only one. After all, it's your system validated this qualification.

  As I said above, my credit card was charged for this new subscription and will be billed again in a few days for the first subscription.

  FYI, I have a few licenses of the previous registered products Adobe CS3, CS4, CS5 and CS6 inluding.

  Help, please.

  Thank you.

  Ahmed.

  Hi Ahmedob,

  Welcome to the Adobe Forum,

  To solve your problem:

  1. Since Adobe CC cannot be transferred, inbox me private your CC in double order number(second subscription) I get only cancelled for you.

  2. There is no need to worry about the extension of the subscription of the CC at 2-15 you have ""auto-renewal " "

  Kind regards

  Baudier

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  Cosmo app body charged for a subscription that I did not buy. Help!

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• I bought the application per month of Adobe Creative cloud and do not have the option to cancel the membership when I try - I can help because I was charged for a month more useless. Thank you

  Someone can help me with this one, or is there a phone number I can call?

  If you get charged for any product, it might be possible for the product is registered with a different email address.

  Our support team will be to find out the details and help you with the cancellation.

  You can contact the cat here for cancellation, Please contact customer support

  Please sign in with your Adobe id when contacting chat support.