Webcam does not work on Satellite L500-1DT

Recently got a Satellite L500-1DT for my mother who is learning to use a computer for the first time and everything works apart from the webcam integrated, that was a big part of the decision to purchase.

The blue light comes on and it records sound but no pictures. Also, it does not take the photo or tour and in both cases just shows the image of cloudy sunset which seems to be a default turned on the program. I tried troubleshooting for her, but there is nothing in the help guide that tells you how to solve this problem, if it doesn't work.
The software is already preloaded when it was purchased (we got it online) and I don't want to uninstall it because I don't think that we have a record.

Can anyone help?

Hey Buddy!

I m not very good but in my opinion you should try to reinstall the driver for the webcam. Just check the Toshiba page for an update:
http://EU.computers.Toshiba-Europe.com

But before installing the latest version, first remove the old and reboot the laptop.

Regarding the disc you want to say, as far as I know Toshiba laptop will not be delivered with the recovery disk. This means that you must create yourself using Toshiba Recovery Disk Creator. This disc contains an image on the factory settings. It is the same version that you have started the laptop, the first time.

By the way: normally after the first boot, you should get a message of this type. Can you confirm this?

+ Important INFORMATION +.

+ your system is equipped with a hard drive recovery system. If you need repair.
+ your computer in the restaurant to original factory State, you can do it directly.
+ HDD (press F8 when you start your computer, choose "Repair your computer" +)
+ and follow the instructions in the menu) or create a media drive bootable recovery to that end. +.

+ Toshiba recommends you create recovery disk medium uses the "Toshiba Recovery Disc Creator' to ensure the +.
+ Hat you are able to restore your computer to the State of origin, installed at the factory, even if your computer +.
+ Gets severely damaged.

Tags: Toshiba

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